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Data Entry, Insurance, Emergency Services.

New Castle, PA
August 29, 2021

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*** **** ******, *** ******, PA 16101 724-***-****

Professional Summary

Medial Claims and Office Administration professional with over 21 years of career success in the medical/insurance claims industry, office administration, and customer service work processes, cultivating relationships with cross functional (federal, state, and local partners), strong organizational skills to meet agency deadlines, and proven communication skills advising and collaborating with agency leaders to align with and achieve corporate goals.


CIOX Health, Sharon, PA – July 2018 to Present

Client Service Representative

Reviews, monitors, maintains, and processes complex health information and electronic health records for nationwide health organizations, hospitals, and legal affiliates; assuring qualitative and quantitative analysis of scanned images to assure accuracy, legibility for data entry, and requested project completion.

Participates with office staff and supervisors to establish coordinated compliant scan routines, ensuring staff numbers align with agency requirements and record requests.

Agency leader in compliance and quality with requested record completions; serves as an educator to multiple team members.

Ensures the requested information is billed according to established billing rates.

Demonstrates exceptional knowledge of ICD-10 and CPT coding, problem identification and solving, priority setting advanced goals, and exceeds agency standards, while maintaining confidentiality and HIPPA compliance.

North East Ohio Correctional Center, Youngstown, OH – April 2017 to July 2018

Medical Records Clerk

Reviewed, monitored, maintained, and scanned complex health information and electronic health records for large Correctional Center; assuring laboratory diagnostic tests, X-rays, sick call sips, and other medical documentation was available and accurate for inmate charts.

Coordinated with healthcare providers on the availability of inmate records, in order to maintain continuity of care, record maintenance, and work operations for office and health care staff, by documenting all communication actions, irregularities to health information, and inmate health needs.

Exceptional customer care, while maintaining strict confidentiality and HIPPA compliance of all medical records.

DON Services, New Castle, PA – February 2016 to April 2017

Independent Living Attendant Coordinator

Responsible for overseeing and directing attendant tasks, designed to help people develop and improve necessary skills to either live alone or become proficient at caring for their needs.

All administrative activities for attendant coordination to include; coordinating client care with all attendants, record keeping, and assisting in the development of personalized programs aimed at improving quality of care, maintained HIPPA compliance for clients.

Travelled to client homes to perform annual home and ad-hoc visits, to check in on attendants and their client care performance.

Reviewed and approved timecards for personal attendants, bi-weekly payroll process, attendant supervision, attendant recruitment, schedule coordination, and call-off.

Primary Health Network, New Castle, PA – February 2014 to February 2016

Front Desk Receptionist

Responsible for registering incoming and outgoing patients for busy, multiple physician practice, to include; verification of medical coverage, demographic information changes, payment collection, and explanation of benefits or previous balances.

Administratively managed and triaged all medical calls for physicians, clinical staff, laboratory reports, and proper scheduling for patients.

Exceptional customer care and HIPPA compliance for all phone calls, patient charting, and referrals; excellent knowledge of all medical coding, terminology, and diagnoses to assist with patient questions and concerns.

Dallas Hartman, P.C., New Castle, PA – April 2013 to February 2014

Intake Coordinator/Medical Secretary

Responsible for obtaining personal and circumstantial information from potential clients for busy legal and malpractice office; produces information by transcribing, formatting, inputting, or editing data; coordinating case preparation for specific attorney.

Conserved attorneys time by routing correspondence, reports, and legal documents, drafting legal letters, collecting and analyzing information, initiated all telecommunication with attorney and client, organized client conferences, attorney meetings, expert witnesses, or other special legal office functions.

Maintained attorneys’ calendar and filing requirements; relayed certain information to client, on behalf of attorney, or in attorneys absence; generated client invoicing and tracked billing and/or payments.

Maintained client confidence by keeping client/attorney privileged information, confidential.


Lawrence County Vocational Technical School - Academic and Marketing (1992)


CPR/Basic Life Support (2018)

EMT-B/PA Department of Health (2017)

*References available upon request

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