Service Representative Customer
Resume:
Makayla A. Roberts
Coconut Creek, FL 33066
CELL: 954-***-****
Email: adofi4@r.postjobfree.com
Professional Summary
Excellent verbal and written communications skills, able to speak clearly and confidently at all levels;
strong analytical, technical and problem-solving skills and able to maintain a high degree of confidentiality.
Self-motivated and able to motivate others, confident in making independent and objective decisions; well organized and able to meet deadlines. Proficient in Microsoft Office, Excel, Access, Power Point, Data Entry and Spreadsheets. Bookkeeping and cash handling abilities, and able to interface with all ages and ethnic backgrounds.
Professional Experience
MJ Consolidating Service, The Valley Anguilla British West Indies AI2640
Self Employed-2019 to present
●Skill in Consolidating shipment
●Adept in receiving, inspecting, and loading shipment overseas
●Proficient in preparing bill of lading for shipment
●Experience personal virtual and store shopper
MJ Luxury Fashion INC, The Valley Anguilla British West Indies AI2640
Self Employed- 2019 to present
●Skill in supervision and training of employees
●Proficient in scheduling, payroll, marketing, merchandising, inventory, audits and bookkeeping
●Managing the operations, and sales/profits of an online retail store
● Ensure total compliance with store operation and company guidelines
Beauty Exchange, Beauty Supply, 1020 W Sunrise Blvd, Fort Lauderdale, FL 33311-7144
Customer Service Representative-01/2020-03/2020
●Skilled at promoting beauty and hair products
●Recommend beauty products for all ethnicity
●Proficient in currency, credit card and refund transactions
●Customer service orientated
Tasty Restaurant, South Hill, Anguilla British West Indies
Customer Service Representative Assistant Manager-2015 to 2017
●Adept in defining customers’ needs by building rapport, reflective listening and resolving conflict
●Work with customer personally identifiable information (PII) in confidential and sensitivity manner
●Proficient in using computerize databases to input customers information as associated to the query
●Assist customers with explaining billing information and disputing any unjustifiable bill charges
●Experience in the international hospitality industry
●Experience providing information on services and brands
●Perform bookkeeping duties, including a cash bag, and post accurate charges for items that guest may order
●Proficient in managerial soft skills
●Supervision and training of employees scheduling, payroll, marketing, inventory, audits and accounting. Managing the operations, staffing, and sales/profits in a restaurant. Ensure total compliance with restaurant operation and company guidelines
●Maintains awareness of all changes and training within the company policy, adhering and conforming to company protocols
Four Steps Day Care, North Hill Anguilla British West Indies
Babysitter -2014 to 2015
●Adhere to and comply information systems security and policies
●Maintains thorough knowledge with treatment procedures, response requirements, appropriate documentation of children assessment, treatment and learning criteria
●Maintains awareness of all changes and training within the company policy, adhering and conforming to company protocols.
●Maintains a cooperative working relationship with parents and staff
●Maintains complete and accurate documentation and billing information and services rendered
Education
Albena Lake Hodge Comprehensive School, The Valley Anguilla, British West Indies
●High School Diploma -2017
Certification
Florida Atlantic University, 777 Glades Road Boca Raton, FL 33431
●Hospitality & Tourism Management
Organization and Awards
●Tourism Club of Albena Lake-Hodge Comprehensive School
●Member 2016
●Optimist Club Albena Lake-Hodge Comprehensive School Anguilla
●Member- 2014
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