Edwin D. Volante, MBA, PMP®

Home Address: ** *** ******* ***** **. St., Meralco Village, Email: adofcu@r.postjobfree.com

Palangoy, Binangonan Rizal 1940, Philippines Phone: +63-(0-926-***-****

Filipino/Japanese/English trilingual Business/IT Manager

Project Management Professional (PMP®)-certified trilingual project manager with experience providing from inception-to-go live/support process management over large-scale IT/Business systems. Have a vast work experience at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able merge customer and user needs with business requirements, budgetary restrictions, and logistical considerations to meet project deliverables. Have a MBA degree. Have at least 20 years of managerial skills. Key skills:

Positive Contributor Thinking in Systems

Thinking Strategically

Portfolio Management Practice Management

IT Management Resource Management

Project Management Best Practices in Project Management

Project Lifecycle Management Project Scheduling

Enterprise Implementations Team Building & Leadership

System Migrations Project Budgeting & Cost Controls

Requirements Definition & Analysis Quality Assurance

Effective Process implementation Project Prioritization

Managerial skills Accounting

Payment Process IT Services

HR System Management Supply Chain Management

Demand Management Call Center/Contact Management

Financial Statement Analysis Security Analysis/ Stock Trader

SAP (OTC/SCM/WM) CMDB

ITSM ITOM

Release Management ServiceNow

ITIL Cloud

Facilitation Training

Languages: Filipino-Native, English - Fluent, Japanese – Fluent (N1)

Career History:

AIG Shared Service Corp. (Phils)

(Manila, Philippines)

Aug, 2014 ~

July, 2020

CMDB/ServiceNow Discovery) implementation project from December 1, 2016 ~ May 2017

And BAU (Global and Japan) from May 2017 ~ September 2018

And CMDB/Discovery Analyst for Japan from September 2018 to present

• Worked on ServiceNow Discovery tools

• Supported the Asia-Pacific end-user on their business hours.

• Issued and worked on 1,000 REQs and 8,539 INC tickets.

• Completed the JAPANESE SOX CMDB Business Services certification last May, 2020. Trained the Japanese speaking stakeholders

• Improved the ITSM CMDB processes

Project (Team) Lead/Communication Lead for SST Release Management team

( Feb 1, 2015 ~ November 30, 2016)

• Lead 6 team members for the software/middleware/EAPs releases of Japan initiative SST, 最(Sai)先(Sen)端(Tan) projects; consists of SST EAPs, SCMS and adhoc project activities

• Applied/delivered/managed the appropriate PMBOK defined 47 processes of project management which are groups in 10 Knowledge Areas and 5 Process Groups.

• Communicated effectively/efficiently in three languages: Japanese, English and Filipino languages.

Business Analyst (Japanese Language Specialist) for OneClaim system

(Aug 14, 2014 ~ Jan 31, 2015)

• Requirements Elicitation and Documentation; Communication; create use-cases and business requirements.

Factset Philippines Inc.

(Manila, Philippines) April 2008~Aug 2014

Apr 2010 ~ Aug, 2014

Estimates Quality Assurance Associate/Japanese Language Specialist/Project Manager

•Handling broker estimates (financial data) related quality issue and Japanese language related queries and concerns.

•Managing a business segmentation project for Japanese market. Reporting to Paris-based Quality Manager.

Hospira Philippines Inc. (Manila, Philippines) Oct 2008 ~ Oct 2009

Asia Pacific Senior Business Systems Analyst

• Performed hands-on SAP OTC/SCM/WM localization role and on-going user support in large and complex project environment.

SunGard Asia-Pacific (Tokyo, Japan) May 2007 ~ April 2008

Client Services Consultant/Project Manager

•Worked as customer-facing support role for SunGard IntelliMatch/STEP products in Japan region; managed treasury system project.

Tibco Software Japan Inc. (Tokyo, Japan) Nov 2006 ~ April 2007

PSG Practice Manager (one level down from PSG Director)

• Worked as customer-facing role for US$ 3 million PSG revenue project, critical role leading the TIBCO PSG team

• Managed portfolio of various professional services projects, carried out project administration tasks: service contracts, validation of billable revenue and timesheets, project budgeting, invoicing, and others. Attended weekly revenue forecasting meeting.

T-Systems Japan (Tokyo, Japan) Mar 2006~ Sept 2006

Senior Consultant

• Worked as the only Japanese resource on SAP (SD/MM/WM) roll-out implementation project for leading car imported company.

IntelliGroup Japan (Tokyo, Japan) Dec 2005 ~ Mar 2006

SAP Consultant (contract)

•Trained the end-user customer on SAP Logistics and Supply Chain/Demand Planning. Supported the GO-Live env. roll –out

•Collaborated between Tokyo team and Chicago-based SAP team on the global template roll-out for Asia Pacific.

Citigroup Services Japan (Tokyo, Japan) Aug 2005 ~ Dec 2005

Project Manager (contract)

• Managed projects for CitiFinancial Japan: Dual Card (Credit Card/Loan Card) migration, Right Fax and Collection Station implementation

Adexa – Japan (Tokyo, Japan) Jan 2002 ~ Feb 2004

Senior Consultant

•Implemented Collaboration Demand Planning (CDP)-based multibillion yen Demand Management System for Fujitsu

•Upgraded and maintained SCM (Supply Chain Management) system version for Epson Japan/Panasonic

Digital Island Japan K.K (Tokyo, Japan) Mar 2000 ~ Dec 2001

IT Project/Service Manager

•Managed and implemented web-hosting/caching services for new Japan/HK customers: Sony Music Entertainment (Footprint Caching), Societe Generale (Footprint On Demand), Square/Music Channel (Private Host), Dentsu (Extended host) and other HK-based customers.

•Built and maintained high quality customer relationships through coordination of internal activities with UK/US-based Digital Island engineers, from project start to post go-live

Altitude Software Japan K.K. (Tokyo, Japan) Apr 1999~ Feb 2000

Technical Manager

•Acted as a technical liaison manager between head office and Tokyo office on technical inquiry of our Japanese customers

•Managed and co-lead team on software for English-to-Japanese localization project

Topcall Japan K.K. (Tokyo, Japan) Mar 1998 ~ Mar 1999

Technical Manager

•Implemented TOPCALL fax/communication system for Toyo Rubber and SAP Japan & Tokyo office.

Gateway Computer Co., Ltd.

(Tokyo, Japan)

Feb 1997 ~ Feb 1998

Sales/IT Engineer

• Maintained and supported Microsoft

Exchange client/server,

trading/accounting/HR-relatedsoftware/hardware

environment in CREDIT SUISSE FIRST BOSTON SECURITIES (JAPAN) CO. LTD.

•Trained at least 600 Goldman Sachs Japan employees on Windows NT 4.0, Outlook both in English and Japanese

•Implemented and managed NT 4.0 rollout projects for 500 Novartis Japan and 100 Goldman Sachs users separately

Tokin Corporation (Sendai, Japan) Jan 1993 ~ Jan 1997

Design/Production Engineer

•Designed and managed and implemented SMD transformers both in Japan and China manufacturing plants

Education:

January ~ December, 2004

Hult International Business School, Cambridge, MA

Master of Business Administration (MBA)

1984 - 1992

De La Salle University Manila, Philippines

Bachelor of Science in Electronics and Communication Engineering

1987 - 1991

Sendai National College of Technology, Sendai, Japan

Information Engineering Degree

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