Lana I. Zoumut

Address: **** **** **** *****, *** 22. Lexington KY 40517

Mobile num. 773-***-****, E-mail: adofa7@r.postjobfree.com http://linkedin.com/in/lana-zoumut-78788a49

Bilingual (English & Arabic) with over 7 years’ experience in humanitarian organizations on poverty alleviation in ethnic communities. Dynamic, Results oriented leader with a strong track record of achievement in high-paced organizations, ability to quickly adapt in ever changing environments. Utilizes keen analysis, insights, and team approach to drive organizational improvements and implementation of best practices. Key Skills:

● Human Resources Management

● Team Management Training

● Billing, Collections & Cash Management

● Interviewing client assessment techniques.

● Contract Negotiations & Strategic Alliances

● Finance, Budgeting & Cost Management

● Policy & Procedure Development

● Team Building & Performance

● Special expertise working with the Middle Eastern.

● Communication Skills and Employee Motivation

● Ability to set and exceed goals

● German language Courses

● Medical Interpreter (License will be ready in July 2020). PROFESSIONAL EXPERIENCE:

Retail Cosmetics Sales (Chanel),

Dillard’s March, 2019 – September 2020

Guide and Office Staff, for “Forced from Home” Exhibition for Chicago and San Antonio in September and November 2018, Doctors Without Borders - USA.

Guide, for “Forced From Home” Pop-up Exhibition for May 2018, Doctors Without Borders - USA. Office Staff, for “Forced from Home” Exhibition for Portland and Oakland - October 13th, until November 07th 2017, Doctors Without Borders - USA.

Forced From Home (FFH) comprises nine informative and interactive stations that, combined with guidance, will take visitors on a journey from their homes. They’ll learn what it might be like to be forced to leave their home, the perils they might face on the road, the challenges—medical, logistical, and otherwise—they’ll have to contend with, and, finally, the uncertain future they might face when they arrive at their destination. As a FFH guide, I will take groups of up to 20 visitors through each station, highlight key points from each station,interact with the visitors and drive points home through stories from the field. FFH focuses on people fleeing 5 countries: AFGHANISTAN, BURUNDI, HONDURAS, SOUTH SUDAN, and SYRIA. While these of course are far from the only countries from which people are being displaced, they serve as a snapshot of the larger refugee crisis, and MSF’s response to it. Retail Cosmetics Sales (Chanel) Manager,

Macy's October, 2016 – March 2019

● Team worker with the ability to lead/work in a selling, goal driven environment.

● Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals.

● Meet sales goals and objectives.

● Assist customers in all aspects of service fulfillment by demonstrating proficient use of devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration.

Human Resources, Administration Officer 14th Dec. 2015 – 09th Mar.2016 Doctors without Borders/Holland - Amman, Jordan

Community Base, fundraising-intern(with Local community Group) - January, 2015-March, 2015

● Reaching out the Syrian refugees in Jordan after the war.

● Connecting clients to services and resources in the community.

● Assist refugees and follow up.

Human Resources, Administration & Finance Officer July, 2008 – January, 2015 Doctors without Borders/Switzerland (MSF-CH) - Amman, Jordan

● General supervision of staff administrative management & Human Resources

● National Staff management responsible for hiring, promotions, contracts, holidays, rosters etc.

● Follow up with all legal and administrative issues, in addition to helping with all paperwork.

● Finance tasks: follow up as petty cash management, responsible for “Amman” accounting and follow up the fund requests.

● Create and follow up tools & procedures that go in-line with “MSF-CH” protocols, in order to support the field and ease the daily tasks.

● Proposes improvements in HRM as enhancement of responsibilities, mixture of teams and training.

● Train staff on MSF protocols and procedures concerning Admin, HR National Staff management and petty cash management.

● Applies MSFCH policies and develops management procedures and tools.

● Studies and applies country legislation, follows procedures to resolve labor disputes.

● Ensures compliance with legal requirements, i.e. compensation policies.

● Participates to HRM structures and administrative matters.

● Educate the community about MSF services (health care) by conducting workshops at the colleges and health fairs.

● Follow up with all legal and administrative issues, in addition to helping with all paperwork.

● Create and follow up tools and procedures that go in-line with “MSF” protocols, in order to support the field and ease the daily tasks.

● Translating documents

COMPUTER SKILLS

● Microsoft office applications including: Word, Excel, PowerPoint, Publisher, Outlook, Access

● Other programs include but not limited to: SAGA financial services, HOMER payroll system

● Cisco Networking

EDUCATION & TRAINING

● Intersection HR/Fin/Admin and TMT (Team Management Training, Amman /MSFCH.

● Communication Skills and Employee Motivation Training Amman / Kempinski Hotel.

● Tuebingen University/ Germany – German language Courses, 2003-2005

● Y.W.C.A /Amman - “Office management and secretarial course”, 2001-2002

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