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Call centre manager

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
R 25 000
Posted:
August 30, 2021

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Resume:

CURRICULUM VITAE

Preshena Takurpersad

PRESHENA TAKUPERSAD

1. PERSONAL

LAST NAME : Takurpersad

FIRST NAMES : Preshena

IDENTITY NUMBER : 730**********

DATE OF BIRTH : 13 June 1973

SEX : Female

RESIDENTIAL ADDRESS : 25 Acara Street, Stonebridge Phoenix

4068

POSTAL ADDRESS : Same as above

CONTACT NUMBER : 084*******/031-*******/031-******* NATIONALITY : South African

HOME LANGUAGE : English

OTHER LANGUAGES : Hindi, Very basic Zulu

CHILDREN : One

2. EDUCATION

COLLEGE : Anchorlite

SUBJECTS : Lotus 123, MS DOS, Operations and

Programming

HIGH SCHOOL : Daleview Secondary

Matriculated in 1990

SUBJECTS : English, Afrikaans, Maths, Biology

Music, Speech and Drama

: Knowledge of Word, Excel, Power Point

CURRICULUM VITAE

Preshena Takurpersad

STRENGTHS

- I have 27 years of experience in the debt rehabilitation industry. I am always Willing to take the initiative and work well under pressure, am very target driven

- I can adapt to change very quickly and can meet deadlines

- Flexible with hours of working, always willing to assume increased responsibility

- Skilled at solving customer and client related problems

- As a manager/supervisor I have learnt that one leads by example, one does Not ask staff to do any task that you are not willing to handle yourself

- Treat staff as I would want to be treated. To get Respect one has to Give Respect.

- I am respectful and possess sound work ethics

- The ability to maintain strict confidentiality in performing duties. EMPLOYMENT HISTORY

YEAR : 2011 and Currently

COMPANY : MCS Debt Recovery

POSITION : Manager

FUNCTIONS

- Decision making

- Reviewing and improving policies

- Organize office operations and procedure

- Finding and implementing new motivational tools

- To be aware of increasing profitability in the company

- To find new solutions to improve collections

- To ensure a smooth running of the Call Centre on a daily basis

- Liaise with clients and suppliers

- Maintain office equipment

- Downloading new work from all clients via FTP or EMail

- Resolving queries from clients

- Downloading clients month/ends payover reports

- Reconciliation of accounts

- Campaign management

- Quality assessment on staff calls as per Client SLA

- Resolve customer queries

- Staff appraisals to improve collections

- Recruit and select office staff

- Evaluate staff performance

- Disciplining of staff with regards to work standards and company policies

- Coaching and development

CURRICULUM VITAE

Preshena Takurpersad

- Data wash on Credit bureau sites

- Logging and monitoring of all types of leave on sage

- Time keeping and overtime monitoring on Jarrison

- WhatsApp chats monitoring and engaging as well as developing reports Knowledge of:

Office administration

Human resource management

National credit act

Popia

Debi check debit orders

Credit listing

Administration

Debt mediation

Debt review

Worked of following

Microsoft

Excel

Power Point

Sage booking of all leave

Jarrison time keeping, overtime

Skills

-Excellent interpersonal skills

-Team building skills

-Analytical and problem solving skills

-Decision making skills

-Effective verbal and listening

-Communications skills

-Attention to detail and high level of accuracy

-Very effective organizational skills

-Effective written communications skills

-Effective time management skills

-Computer systems troubleshooting skills

YEAR : 2001-2010

COMPANY : Associated Credit Specialists

POSITION : Supervisor

FUNCTIONS

- Assisting 63 staff

- To ensure collection targets are achieved

- To keep a daily record of collections and to analyse and improve figures

- Training of old and new staff, ensuring competency CURRICULUM VITAE

Preshena Takurpersad

- To set targets as per SLA

- Reporting on telephone calls and costing

- Interviewing staff

- Monthly appraisals on staff collections

- E-mailing, updating sms system and sending of sms

- Loading of debit orders on Realpay system

- Responding and dealing with correspondence

- Requesting of bulk ITC and Experian Reports

- Confirmation of deceased with Home Affairs

- Charging of cost and interest

- Drawing up of statements

- To ensure staff work accounts are allocated for the day

- Walking the Floor

- In charge of company register

- In charge when manager not available

YEAR : 1997-2000

COMPANY : Associated Credit Specialists

POSITION : Debtors Clerk

FUNCTIONS

- To collect outstanding debt

- Manual and computerised collections

- Tracing using Directory, Lauries, 10212, 1023 and cybertrace

- Call centre experience dealing with inbound and outbound calls

- Working to set targets

- Dealing with customer and client queries

- Compiling reports for clients

- Assisting with statements

- Working on medical and retail accounts

- Worked with workman’s compensation

YEAR : 1996-1997

COMPANY : Nedcol

POSITION : Debtors Clerk

YEAR : 1992-1996

COMPANY : Capital Credit Control

POSITION : Administrator/Debtors Clerk

CURRICULUM VITAE

Preshena Takurpersad

FUNCTIONS

Receptionist

- Switchboard operator

- Banking and receipting of monies

- Filing of accounts and statements

- Responding to correspondence from clients and customers

- Dealing with administration orders

- Data capturing

- Retrieving of bank statements via internet

- Faxing and photocopying

- Printing and folding of letters



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