CURRICULUM VITAE
Preshena Takurpersad
PRESHENA TAKUPERSAD
1. PERSONAL
LAST NAME : Takurpersad
FIRST NAMES : Preshena
IDENTITY NUMBER : 730**********
DATE OF BIRTH : 13 June 1973
SEX : Female
RESIDENTIAL ADDRESS : 25 Acara Street, Stonebridge Phoenix
4068
POSTAL ADDRESS : Same as above
CONTACT NUMBER : 084*******/031-*******/031-******* NATIONALITY : South African
HOME LANGUAGE : English
OTHER LANGUAGES : Hindi, Very basic Zulu
CHILDREN : One
2. EDUCATION
COLLEGE : Anchorlite
SUBJECTS : Lotus 123, MS DOS, Operations and
Programming
HIGH SCHOOL : Daleview Secondary
Matriculated in 1990
SUBJECTS : English, Afrikaans, Maths, Biology
Music, Speech and Drama
: Knowledge of Word, Excel, Power Point
CURRICULUM VITAE
Preshena Takurpersad
STRENGTHS
- I have 27 years of experience in the debt rehabilitation industry. I am always Willing to take the initiative and work well under pressure, am very target driven
- I can adapt to change very quickly and can meet deadlines
- Flexible with hours of working, always willing to assume increased responsibility
- Skilled at solving customer and client related problems
- As a manager/supervisor I have learnt that one leads by example, one does Not ask staff to do any task that you are not willing to handle yourself
- Treat staff as I would want to be treated. To get Respect one has to Give Respect.
- I am respectful and possess sound work ethics
- The ability to maintain strict confidentiality in performing duties. EMPLOYMENT HISTORY
YEAR : 2011 and Currently
COMPANY : MCS Debt Recovery
POSITION : Manager
FUNCTIONS
- Decision making
- Reviewing and improving policies
- Organize office operations and procedure
- Finding and implementing new motivational tools
- To be aware of increasing profitability in the company
- To find new solutions to improve collections
- To ensure a smooth running of the Call Centre on a daily basis
- Liaise with clients and suppliers
- Maintain office equipment
- Downloading new work from all clients via FTP or EMail
- Resolving queries from clients
- Downloading clients month/ends payover reports
- Reconciliation of accounts
- Campaign management
- Quality assessment on staff calls as per Client SLA
- Resolve customer queries
- Staff appraisals to improve collections
- Recruit and select office staff
- Evaluate staff performance
- Disciplining of staff with regards to work standards and company policies
- Coaching and development
CURRICULUM VITAE
Preshena Takurpersad
- Data wash on Credit bureau sites
- Logging and monitoring of all types of leave on sage
- Time keeping and overtime monitoring on Jarrison
- WhatsApp chats monitoring and engaging as well as developing reports Knowledge of:
Office administration
Human resource management
National credit act
Popia
Debi check debit orders
Credit listing
Administration
Debt mediation
Debt review
Worked of following
Microsoft
Excel
Power Point
Sage booking of all leave
Jarrison time keeping, overtime
Skills
-Excellent interpersonal skills
-Team building skills
-Analytical and problem solving skills
-Decision making skills
-Effective verbal and listening
-Communications skills
-Attention to detail and high level of accuracy
-Very effective organizational skills
-Effective written communications skills
-Effective time management skills
-Computer systems troubleshooting skills
YEAR : 2001-2010
COMPANY : Associated Credit Specialists
POSITION : Supervisor
FUNCTIONS
- Assisting 63 staff
- To ensure collection targets are achieved
- To keep a daily record of collections and to analyse and improve figures
- Training of old and new staff, ensuring competency CURRICULUM VITAE
Preshena Takurpersad
- To set targets as per SLA
- Reporting on telephone calls and costing
- Interviewing staff
- Monthly appraisals on staff collections
- E-mailing, updating sms system and sending of sms
- Loading of debit orders on Realpay system
- Responding and dealing with correspondence
- Requesting of bulk ITC and Experian Reports
- Confirmation of deceased with Home Affairs
- Charging of cost and interest
- Drawing up of statements
- To ensure staff work accounts are allocated for the day
- Walking the Floor
- In charge of company register
- In charge when manager not available
YEAR : 1997-2000
COMPANY : Associated Credit Specialists
POSITION : Debtors Clerk
FUNCTIONS
- To collect outstanding debt
- Manual and computerised collections
- Tracing using Directory, Lauries, 10212, 1023 and cybertrace
- Call centre experience dealing with inbound and outbound calls
- Working to set targets
- Dealing with customer and client queries
- Compiling reports for clients
- Assisting with statements
- Working on medical and retail accounts
- Worked with workman’s compensation
YEAR : 1996-1997
COMPANY : Nedcol
POSITION : Debtors Clerk
YEAR : 1992-1996
COMPANY : Capital Credit Control
POSITION : Administrator/Debtors Clerk
CURRICULUM VITAE
Preshena Takurpersad
FUNCTIONS
Receptionist
- Switchboard operator
- Banking and receipting of monies
- Filing of accounts and statements
- Responding to correspondence from clients and customers
- Dealing with administration orders
- Data capturing
- Retrieving of bank statements via internet
- Faxing and photocopying
- Printing and folding of letters