Charlene Du Plessis

CONTACT

PHONE: Dear Recruiter

+27-78-705-**** / +27 73 371 405

EMAIL: Being a banker for more than 10

adof18@r.postjobfree.com

years, I am currently seeking to

progress my career in a more

Loberia Street 17

challenging way. I have excellent

Flora Park

communication skills which have

Upington

enable me to build strong

8801

relationships with both clients and

colleagues. I have the ability to

supervise, manage and to

PROFILE motivate team members and be

successful.

FINANCIAL SERVICE PROFESSIONAL WITH A PROVEN

TRACK RECORD IN THE BANKING SERVICES SALES

GROWTH, GROWTH IN REVENUE, ACCOUNT I can work under pressure and still

MANAGEMENT. DELIVERY OF HIGH EFFECTIVE BANKING meet both customer and

SOLUTIONS FOR PERSONAL AND BUSINESS CLIENTS. I AM company expectations. I can

ABLE TO EASILY RECOGNIZE AND UNDERSTAND THE NEEDS deal with both client feedback,

OF CLIENTS AND MAKE RECOMMENDATIONS. I AM A FAST concerns and complaints. I

LEARNER AND EAGER TO WORK IN A TEAM AS WELL AS climbed the ladder of success

INDIVIDUALLY. I AIM TO FOLLOW ALL STANDARDS AND and has proven it between 2014 –

POLICIES TO MINIMIZE LIABILITIES AND LOSSES. 2015 when I achieved two senior

positions/grading’s in 18 months. I

strive to be motivated and

believe in acknowledging team

members, because this is the key

to successful and results. Being

productive, loyal trustworthy

respectful and seamless in the

workplace is my strong point.

Working hard and smart make me

reach my goal to success.

TECHNICAL COMPETENCIES

Computer literate

Good Numeric Skills

Excellent Communication Skills

Strong Analytic and problem solving skills

Positive attitude and have the ambition to

grow with the business

Negotiation skills

PROFESSIONAL EXPERIENCE

August 2015 – May 2016

Prestige Banker- Standard Bank/ Upington/Northern Cape

Drive operational income and revenue. Following onboarding for new accounts and these that had been transfers.

Portfolio management, manage sales, customers and update marketing indicators. Identify opportunities for

personal financial options to ensure that customer retention is maintained by the value added service resulting in

growth of profitability of portfolio. Ensure target and budgets are met. Taking responsibilities on management

level in the absents of the manager by authorizing transactions and instructions. Service excellence through

practicing the customer experience guidelines and service pager DNE. Credit management referrals and

motivations to different credit departments.

Reason for leaving – Resigned to further studies and other business interest.

January 2014 – July2015

Customer Consultant Standard Bank Upington Northern Cape

Responsible for lending practices. Making sure branch meets targets in terms of the loans, transactional

products, saving, investments and funeral products. The auctioning of sales leads and referrals.

July 2010 – December 2013

Frontline Support Officer- Standard Bank Upington Northern Cape

The checking of pins and card transaction queries, Receiving card (debit and credit checkbooks) and filing.

Routine and compliance checks, preparing for routine inspections, Productivity of sales leads.

February 2008 – June 2010

Customer Service Consultant- Standard Bank Upington Northern Cape

The Handling of customer enquiries, complains and queries.

Good customer service by being friendly, efficient and good time management.

August 2007-January 2008 Northern Cape

Switchboard Operator- Standard bank Upington

Answer and transfers calls between customers and bank staff

Customer Service, Handling and sorting mail

June 2006-August 2007

Teller- Standard Bank Upington Northern Cape

Handling large cash withdrawals and deposits together with delivering customer service to business customers

Treasury clearing

May 2005- June 2005

Quest Staffing Solutions- Employed as a Teller First National Bank ( May 2005 – September 2005) Standard

Bank (September 2005 – May 2006)

Handling large cash withdrawals and deposits

Reason for leaving- Standard bank permanent position (SBSA bought me).

Reason for leaving- Resigned due to wanting to learn more about other insurance companies products .Which

also made it possible to do various companies.

July 2002 – May 2005

Cashier - Checkers Upington Northern Cape

Cash in and out transactions, together with customer service

Reason for leaving- Further my career in finance industry.

February 2018 to Date.

Sales representative/ Investosure Financial Service – Representing Avbob, Old Mutual and Assupol by

introducing and selling financial and funeral policies.

February 2017 – February 2018

Financial Advisor Metropolitan – Ensure sales targets are met I was introducing and selling the company’s

financial products such as funeral, saving, retirement annuities

Reason for leaving – Received an opportunity to learn about various products and selling skills.

EDUCATION & CERTIFICATIONS

HIGH SCHOOL

SSS Carlton Van Heerden

2001

Grade 12

Subjects – Afrikaans

English

Biology

Business Economics

Economics

Accounting

TERTIARY

Oxbridge Academy

Currently enrolled

Course – Financial Management N4

Subjects- Entrepreneurship

Management Communication

Computerized Financial systems

Financial Accounting

REFERENCES

Company Standerd Bank

Contact person Alpha Kock

Contact Details 082-***-****

Company Metropolitan

Contact person Mr Paul Meintjies

Contact detail 060-***-****

Company Checkers Upington

Contact person Cathy Julies

Contact details 079-***-**** / 054-***-****

Contact this candidate