Transcriptionist Customer Service
Resume:
Xaiver Adams
Contemplative, Emphatic, Reflective, Flexible & Reliable
Columbus, MS
**************@*****.***
For my positions, I enjoy problem-solving, learning new things, & making people's day better with my skills. My personality strengths are Intellection and Learner. I like to think, ponder, & use critical thinking. I need work that requires a lot of thought where I can use my mind & imagination to get my projects completed.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Pondera - Remote
March 2021 to June 2021
At Ponders I work with various ministries in providing donations & products from consumers who wish to donate or aid in charity work and sponsorship. It is a remote position that I work from home. Customer Service Representative/ Tech Support
Asurion - Columbus, MS
October 2020 to June 2021
These are my task and functions for my position.
• Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
• Learn details of protect home and other product offerings to confidently and accurately sell to customers.
• Communicate company policies and procedures to customers.
• Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
• Utilize call center technology to input, track, and report customer issues.
• Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
• Escalate calls outside the scope to appropriate tier of customer service support.
• Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
• Follows directives from Call Center Management (Coaches, Managers, etc.).
• Ability to be highly motivated and self-sufficient.
• Maintain excellent relations with all internal and external customers of Asurion.
• Interact and assist with others on the team and various support functions, including Quality, Tech Leads, Training, etc.
• The ability to quickly adapt in an ever-changing fast-pace environment Transcriptionist
Amazon Mechanical Turk - Columbus, MS
May 2019 to April 2021
I transcript audio files for various clients. I also transcript papers and sentences that are unclear or unreadable to the viewer.
Merchandiser
Anderson Merchandisers - Columbus, MS
October 2017 to October 2020
I set up displays and marketing ads for Walmart. I also stock movies, books, music, and gift cards in various places in the store. Next, I install laptops and other tech products for various companies such as Apple, Microsoft, and Dell, for consumers to test out. Playtester
ModSquad - Columbus, MS
March 2019 to May 2020
I test mobile and pc games for bugs, tech issues, and playability before they are released to the public. I play various games to give the creators feedback on their programming and interface. Janitorial Services
Qualified Staffing - Columbus, MS
September 2017 to March 2018
I clean and take care of the sporting facilities at Mississippi State University. I remove trash and other unwanted items from the stadiums and arenas.
Stocker and Associate Clerk
Sunflower - Columbus, MS
November 2014 to October 2017
I operate the baler, pallet jack, and trash compactor machines. I assist the managers with any difficulties they have. I work with customers to give them assistance with products or anything they need. Education
Some College in Botany, Geography,Criminology
East Mississippi Community College - Mayhew, MS
August 2016 to Present
Certificate in Applied Social Media Marketing
Charles Sturt University - Remote
May 2020 to July 2020
High school diploma in Education
Homeschool - Columbus, MS
August 2012 to May 2015
Skills
• Planogram
• Excel
• English
• Microsoft Word
• Customer Service (5 years)
• Microsoft Outlook
• Blogging (1 year)
• Proofreading (Less than 1 year)
• Organizational Skills (3 years)
• Communications (3 years)
• AP Style (1 year)
• Computer Literacy (8 years)
• Call Center
• Live Chat
• Troubleshooting
• Typing
• Marketing (1 year)
• Writing Skills (2 years)
• Computer Skills (4 years)
• Communications skills (3 years)
• Time Management
• Transcription
• Creative Writing
• Copy Editing
• E-Commerce
• Linux (2 years)
• Customer Support (3 years)
• Technical Support
• Appointment Scheduling (1 year)
• Operating Systems
Certifications and Licenses
Workkeys Certificate
August 2013 to Present
TWIC Card
November 2017 to November 2022
Google IT Support Certificate
Present
driver's license
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Personality: Hard-Working — Familiar
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Written Communication — Proficient
November 2019
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Verbal Communication — Expert
February 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Familiar
March 2020
Identifying and resolving common customer issues
Full results: Familiar
Sales Representative Phone Interview — Completed
March 2020
This automated phone interview lets candidates tell you about their sales experience and ability Full results: Completed
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Retail Customer Service — Highly Proficient
June 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Proofreading — Proficient
October 2019
Proofreading written texts.
Full results: Proficient
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Completed November 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed
Technical Support — Completed
April 2020
Performing software, hardware, and network operations. Full results: Completed
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Proofreading — Proficient
October 2019
Proofreading written texts.
Full results: Proficient
Proofreading — Proficient
July 2020
Proofreading written texts.
Full results: Proficient
Customer Service — Familiar
March 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer service fit — Highly Proficient
December 2020
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Typing — Completed
December 2020
Transcribing text using a standard keyboard
Full results: Completed
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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