PERSONAL INFORMATION

Name

Panda Skandeva

Address

North Macedonia

Telephone

+389-******** For Calls

+974-******** For ( WhatsApp & Viber) only

E-Mail

adoeqq@r.postjobfree.com

Height

160 cm

Weight

57 kg

Nationality

Macedonian

Status

Single

Date of birth

29 of December, 1987

WORK EXPERIENCE

• Dates (from – to)

January 2014 - November 2019

• Name and address of employer

“Movenpick Hotel West Bay Doha” P.O. Box 22752, Doha, Qatar

• Type of business or sector

5-Star Business Hotel

• Occupation or position held

Receptionist, Guest Relation Executive

• Main activities and responsibilities

Attends guests and welcome them courteously with a smile, deliver excellent customer service at all times, assist in keeping the hotel reception area clean and tidy at all times, offers the guest the best available type of rooms and services according to his/her financial possibilities to ensure the best possible income for the hotel, holds a major responsibility in the image of the hotel by personalizing the welcome and conservation with guests, fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety, be responsible for evacuation in cases of emergency, acting as first point of contact for guests and the emergency services, administer all reservations, anticipate guest needs and build rapport with customers, addressing and escalating customer complaints,providing information about facilities, programs and other services, cancellations and no-shows in line with company policy, directs visitors by maintaining employee and department directories with giving instructions, knows perfectly all procedures concerning guest who check in without luggage, takes part in solving problems and some of guests complaints, to be aware of the hotel occupancy and average room rate, knows and recommends all the services of the hotel: restaurants, café etc, issuing visitor badges, Check-in and Check-out

• Dates (from – to)

May 2013 – November 2013

• Name and address of employer

“BodrumDansKulubu” Bodrum, Turkey

• Type of business or sector

International Bodrum dance festival

• Occupation or position held

Participation and voluntary work

• Main activities and responsibilities

Promote the festival, seling tickets, interactive work with the people and give information about festival, work in a team with people from 30 different country, take a part from dance show performance

• Dates (from – to)

March 2011 - January 2013

• Name and address of employer

“Mountain House Lodge” Aspen, CO, United States

• Type of business or sector

5 Star Hotel

• Occupation or position held

Guest relation Supervisor

• Main activities and responsibilities

Provide outstanding services and ensure guest satisvaction, giving each guest a personal recognition, meets and greets the guests and bids them farewellas they leave, reviews the arrival list daily and assistsin preparing and distributingwelcome amenities,escort VIPs to their rooms and check them in before theirarrival, attends promptly to customers' inquiriesand assists them with their needs, when it comes to complaints we allow guests to speak first and then providesolutions to their issues or concerns, promotes all the facilities of the hoteland knows the surroundingareas when asked for directions.

EDUCATION AND TRAINING

• Dates (from – to)

September 2007 - September 2010

• Name and type of organization

Ss. “Cyril and Methodius” University Skopje, Faculty of Law Justinijan I,

providing education and training

Department Legal Studies

• Principal subjects/occupational

Constitutional right, Criminal Law, Civil Law, Public international Law, Economy

• Title of qualification awarded

Master of Law

• Level in national classification

Postgraduate Studies

• Dates (from – to)

September 2002 - May 2006

• Name and type of organization

Gymnasium “DobriDaskalov” Kavadarci

providing education and training

• Principal subjects/occupational

Basic Law, Logic, Psychology, Ethics

• Title of qualification awarded

Low Technician

• Level in national classification

High School

Personal skills and competences

Flexible, hardworking, team worker, patient, friendly, kind, compassionate, working under pressure, dealing with different nationalities, dedicated, open for new experience and knowledge, responsible, adaptive to different jobs and culture, commitment to career

MOTHER TONGUE

Macedonian

OTHER LANGUAGES

English Serbian Croatian Bulgarian

Indicate level: excellent, good, basic.

•Reading skills

Excellent ExcellentExcellentExcellent

• Writing skills

Excellent ExcellentExcellentExcellent

• Verbal skills

Excellent GoodGoodGood

TECHNICAL SKILLS

AND COMPETENCES

With computers, specific kinds ofofequipment, machinery,etc.

Active knowledge of Microsoft Windows, Microsoft Office packet (Word, Excel, Outlook, Power Point),Protel, Opera, Internet Explorer.

.

Contact this candidate