Curriculum Vitae

Cornelia Anna-Marie Kruger

Personal information

Full names Cornelia Anna-Marie Kruger Identity Number 690********** Date of birth 24 February 1969 Place of birth Durban Gender Female Marital Status Married

Children Two (Adult) Driver’s License Code 8

Nationality South African Criminal Offences None

Languages English and Afrikaans Health Excellent

Address:

7 Crawford Road Mobile 072*******

7 Carey Hills Email adoeqd@r.postjobfree.com

Pietermaritzburg

KZN

South Africa

Personal Statement

I am a loyal hard working candidate with high moral standards and strive to continually acquire new skills and gain more knowledge. I have previous experience as a Police Officer, Day Care Owner, and currently have twelve years’ service in the Funeral Industry which includes Receptionist, Personal Assistant, Administration, Petty cash, client liaison and General Office Duties, as well as Consultant and currently Office Manager. I believe I can utilize my skills and add value to any company or office. I am professional, friendly and helpful and always prepared to go the extra mile. 2

Skills:

I am able to work independently but also as a team player.

Strong organizational and administration skills.

Comfortable communicating at all levels.

I use my own initiative to identify solutions and approaches to completing tasks.

I am dedicated, professional and energetic, and I take pride in delivering excellent outcomes to clients.

Leader and supervisory skills.

Educational Qualifications:

Highest Standard passed: Standard 10/ Grade 12

School attended: Ferrum High School, Newcastle KZN Subjects passed with exemption – Afrikaans, English, German, Biblical Studies (Higher Grade) Biology and Typing – Standard Grade

Tertiary Education:

Police College Pretoria: Training as Police Officer January 1987 – June 1987 Durban Information Services: Computer Course – WordPerfect 95 SAPS Dundee Financial Services Financial Course

Pretoria Edubabe Day-Mother and Business Etiquette Course Pretoria Bible School Diploma (1 year diploma)

Pretoria KBN Counselling Course (1 year diploma)

Dundee Microsoft Word, Internet and email Workshop Pietermaritzburg Receptionist and Front of house Workshop Howick Grief and counselling course

Pietermaritzburg Green card in Funeral Consulting (1 year training) Employment history:

South African Police service

Newcastle and Dundee

29 December 1986 – 1999 Newcastle Radio Control Operator:- As radio control operator I had the responsibility to control Newcastle and surrounding towns through radio communication, taking phone calls from community members who needed police assistance, dispatching the police officers and reporting to our Area Commissioner. 3

Personal Assistant to Stock Theft Unit Manager (Answering of phone, keeping of records, filing of all correspondence, typing, taking care of office duties in the absence of the Unit Manager) Glencoe Financial Clerk: Handling of all financial matters of SAPS members – medical, housing and claims) as well as acting as switch board operator) As financial clerk I had the responsibilities of Cash collection, Petty Cash, receipting, Banking and liaising with the Regional Financial office. References: Superintendent N. Erasmus 079*******, Mrs. Hermien Taljaard: Cell number 084*******, Mrs. Yvette Strydom Cell number 072******* Reason for leaving – after getting married, I resigned to give full attention to my family.

Owner of Kidz Corner Daycare and Aftercare

October 2000 – May 2005

Interviewing of parents, duties of day mother (caring for babies and toddlers.) and aftercare duties which included picking up of learners from schools, assisting with their homework, supplying of meals. Reference: Mrs. Zirkea Coetzee: Cell number 079******* Reason for ending: My husband was transferred to Isando, Gauteng

Veggie King Benoni (Supplier of fruit, veggies and salads to mainly State Hospitals, Hostels as well as to small private companies)

August 2005 – March 2006

Quality Control Manager

Reason for leaving: My husband accepted a job offer as Head of the Laboratory for Epol in KZN Reference: Mrs. Talitha Human – Director of Veggie King - 082*******

Tombstones SA and Marble and Granite Works Pietermaritzburg May 2006 – October 2008

Receptionist, Personal Assistant in Accounts Department, Consultant, Petty Cash. Mrs. Ida Young – Line Manager 082-*******

Oakleigh Funeral Home

November 2008 – Currently

Receptionist, receiving of clients at the front door, telephone duties, general client liaison, placing of newspaper notices, petty cash, designing pamphlets/ hymn sheets on Publisher for services and printing, data capture and general office 4

admin. Managing incoming monies, receipting and following up on outstanding payments. As admin controller I had responsibilities to action the requests of the clients and instructions of the consultants, liaise with clients, obtain death certificates from Home Affairs, compiling and booking of cremations and processing of the ashes after cremations took place and general office admin and duties. As consultant I am meeting with families to guide and advise them with decisions regarding Memorial and funeral services, cremations and burials making sure that the admin controller receive clear instructions and that all the requests of the families are actioned and met. As office Manager I have the responsibilities of leading meetings and conducting daily operations meetings, overseeing all admin and operational staff, coordinating staff daily duties, training of staff, liaising with clients, implementing of files, arranging of Ministers, Organists, flower and food orders, and overseeing the final inspections before services, cremations and burials. Compiling documentation and preparing the cremated remains for international transport. I also have the responsibility of neatness of front house, consulting rooms, viewing rooms and offices and preparing for receiving clients for consultations and other visits to the office. Handling and resolving of client complaints and assuring customer satisfaction, giving feedback to staff and using as training opportunities but also giving positive feedback to staff and motivating staff members. Operational planning daily for the next day’s services such as funeral services, attended cremations, burials, viewings and committals. When consultants are not available to assist with consulting families and guiding them through the arrangements and decisions to make regarding services and cremations/burials. During the time I have been with Oakleigh I performed duties as Monumental Consultant assisting families with memorial stones and internment services. Performing Commissioner of Oaths duties. References: Mrs. Debby de Koning, Cell number 082*******, Reverend Bernie Voss Cell number 083*******

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