CURRICULUM VITAE

(Hotel General Manager)

JayeshChaithanya

"Chaithanya” Opp.C.M College Present Address:

Talap,Kannur-67002,Kerala,India Flat#01

Email: adoenh@r.postjobfree.com Dream Apartments

adoenh@r.postjobfree.com Tukkaram Nagar, Talegaon Dhabada

India: 0091-8281662179, Pune- 410506. Maharashtra.

BRIEF PROFILE: - Dedicated hotel general manager with more than 17 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials.

PROFESSIONAL QUALIFICATION:

Swiss International Hotel Management Diploma- (Course Certificate) Institute Hotelier Cesar Ritz, Le Bouveret, Switzerland. 1998-1999. (HOTEL CONSULTANT COLLEGES).

B.H.M. (Course Certificate) – Moti Mahal College of Hotel Management, Mangalore 1995-1998

OBJECTIVE: - I am looking to progress in to a Senior Management position within the Hospitality industry. efficient and effective professional with oversight of all pre-opening operations, driving business through a balanced score card, aliening the unit with strategy of the organization on guest service, inventory management, work force development, and scheduling for all departments.

SCOPE: - People skills, commercially aware, Guest Satisfaction, Influencing skills, self- motivated, Cost control, Team management and managing budgets.

CAREER SUMMARY: Worked as a General Manager with Samudra Mysore, a 4* boutique hotel at the heart of Mysore city. Total 17. Years of experience in Hospitality Industry, 12 -years as General Manager with strong pre-opening exposure and operations background. Spear headed the launch of BEST WESTERN HOTELS in Kerala, as the pre-opening General Manager.

Worked at Samudra Mysore (A Boutique Hotel) as General Manager, since 11th December 2016 till 30th March 2020.

worked as General Manager –Classic Sarovar Portico, Trivandrum,Kerala since 2nd March 2016 till 31st November 2016

Worked as a General Manager –Best Western Plus Ekobarn,Wayanad,Kerala

since 12th August 2014 till 23rd February 2016.

Worked as a Cluster Hotel Manager for Ginger Hotels (ROOTS CORPORATION LIMITED) Trivandrum since 21st October 2013, 30thJuly 2014.

Director –Operations, ARC Hospitality Concepts, at Dubai UAE, since 10th April 2010 till 16th September 2013.

General Manager, Mascot Beach Resort Baby beach, Kannur, Kerala, India since 10th June 2009 till 12th February 2010.

Pre-Opening Hotel Consultant (PANORAMIC Group of Hotels & Resorts-UNITED 21) for South India, 25th March 2008 till 3rd June 2009.

Head of Operations-Group (Managed operations of 3 multiple units) Sealine Hotels Private Limited, Willington Island, Kerala, India. 24th Nov 2004 till 18th Mar 2008. ( SUMMER MIGRATIONS, Vilpatty village, KODAIKANAL)

General Manager, 20th March 2003 to 28th October 2004, Malabar Residency, Cannanore, Kerala, India. (Pre-opening time).

KEY JOB RESPONSIBILITIES HANDILED AS GENERAL MANAGER:

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

Act as a final decision maker in hiring a key staffs.

Coordination with HOD's for the execution of all activities and functions.

Overseeing and managing all departments and working closely with department heads on a daily basis.

Accountable for responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members.

Respond to audits to ensure continual improvement is achieved.

Food & Beverage Manager, Malabar Residency - 2001, Oct 18thtill 2003 March.

Restaurant Manager- Mascot Beach Resort, Kannur. India, since 20th May 2000 till September 16th 2001)

F&B Senior Captain - (1999 December 28th till May 16th 2000) Mascot Beach Resort, Baby Beach, Kannur.India.

ON THE JOB & INDUSTRIAL TRAININGS:

Commis-II (Trainee Continental cuisine) (1999, April to October 1999)

CAFÉ DU GRUTLI, Rue Du Geneva, Geneva, Switzerland.

Housekeeping Trainee (11.06.1997 to 10.07.1997) Taj Residency, Calicut, Kerala, India.

Worked as a Front Office trainee for THE LEELA KEMPENSKI” Mumbai India, 1995 December

F& B Service-Trainee) 01st January 1998 till 30th January 1998, Akbar Hotel, ITDC,

Chanakyapuri, New Delhi.

INITIAL EDUCATION:

Pre-Degree, SreeNarayanaCollege,Cannanore,Kerala,India. (Calicut University) 1992-1994.

SSLC,St.Joseph's Boys High School, Kerala,India (Board of Examinations) 1988-1992

LANGUAGES KNOWN

LANGUAGES

EXCELLENT

GOOD

AVERAGE

ENGLISH

EXCELLENT

HINDI

GOOD

MALAYALAM

EXCELLENT

FRENCH

AVERAGE

SOFTWARE KNOWLEDGE

Microsoft Word & Microsoft Excel, WINDSOFT/ SAP/HOTSOFT/IDS

Property Management System (PMS)

Daily Revenue System (DRS) programs & DSR. GSTS Analysis

PERSONAL DETAILS:

D O B : 10th March 1977. Marital status: Married

REFERENCE ON REQUEST:

Mr.Mansoor Adil, VP-Operations Sarovar Hotels & Resorts Private Limited. Gurgaon DLF Complex.India. Cell: 0091-9810001252, Email:adoenh@r.postjobfree.com

Mr.Cris Thomas, General Manager, Roayal Orchid Hotels, Shivmoga, Karnataka state, India. Cell: +91-964*******, 848-***-****, adoenh@r.postjobfree.com

Mr.N.M.Krishnamoorthy.IPS, Rtd.DGP, Governemnt of Kerala – Member –IEM-Bangalore

,Government of Karnataka .Mobile: 959*******

Date: 27/08/2021 Jayesh Chaithanya

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