Administrative Assistant Front Desk
Resume:
**** *** ****** *****: 662-***-****
Lambert, MS *8643 Email: *********@*****.***
Shamekia D Jarriett
Objective: Entry level position that will utilize my technical computer skills, customer service and administrative experience. I have the ability to multi-task, work independently and the ability to learn new tasks.
Education:
05/20-06/21 Coahoma Community College Clarksdale, MS
Expected 12/2021 Associate of Arts in Criminal Justice
09/17-05/19 Coahoma Community College Clarksdale, MS
Associates of Arts in General Studies with Honor
09/00-07/02 Remington College Jacksonville, FL
Associates of Applied Science
Work Experience:
10/2010-06/2021 Election Software and Support Clinton, MS
Contractor
Support County Circuit Clerks and Poll Managers with TSX and memory cards during election.
Setup and maintained TSX, OS Scanner, GEMS Server and components to prepare for election.
Created reports and assisted County Circuit Clerks to upload results to SEMS server at the end of election.
4/2011-03/2015 FNC, Inc Oxford, MS
Technical Support I
Support both internal and external users with technical and application issues.
Monitor phone and email queues.
Provide first level assistance for defined problems and escalate tickets/calls as necessary.
Log tickets and escalate to product support.
Track calls and document problems.
Consult knowledge database to optimize resolutions and follow through on resolution with callers.
Answer, read and document information into tracking tickets.
Write and review ad-hoc SQL query requests.
Troubleshoot and resolve simple to moderately complex support and functionality issues with little to no supervision and more advanced complex issues with assistance from others.
03/2009-10/2009 Insight Global/Compu-Com Pascagoula, MS
Contractor
Provided refinery data migration for Chevron from Gil 2 to Gil 3
Provided help desk support for end users
Explained new software and hardware changes to end user.
04/2006-08/2008 Canon ITS Chesapeake, VA
Technical Support
Provided positive and professional telephone support for single and multifunction printers.
Analyzed issues with Canon printer hardware and software to identify problems and provide possible solutions to customers.
Documented customer interactions and resolutions in ticket system
Cross-trained and provided warranty support for customers.
12/2005-04/2006 Liberty Tax Service Headquarters Virginia Beach, VA
Field Service Technician
Installed and configured desktops and peripherals for new franchises.
Provided telephone, email and in-person technical support.
Supported software and hardware installations, configuration and troubleshooting of workgroup networks, and Liberty Tax Service applications’
Document incidents accurately and thoroughly in provided ticket system.
03/2003-04/2005 Fairhaven Assisted Living Center Brunswick, GA
Administrative Assistant
Provided administrative duties for director, assistant director and staff.
Provided tours for potential clients and their families
Maintained petty cash for front office staff and assisted with scheduling and kitchen duties when necessary
Provided simple networking task for office.
Processed payroll and timecards for hourly staff
Processed payments and provided receipts for clients and families.
02/2002-03/2003 Clarion Hotel and Resort Jacksonville, FL
Night Auditor
Greeted and checked guests in upon arrival and departure.
Reviewed arrival notes to determine guests’ special requests
Provided area information and direction
Processed cash, credit cards and direct bill transactions
Organized, balanced and file proper close of day paperwork and made notations of any discrepancies.
09/2000-02/2002 Comfort Inn Kingsland, GA
Night Auditor/Front Desk
Organized, balanced and closed out for business day.
Prepared breakfast and maintained breakfast bar
Greeted guest upon arrival and departure.
Trained new front desk and night auditors upon hire.
References and temporary job history available upon request.
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