Service Supervisor Tour Guide

Miss Nalini Durgah

Address: #* ******* ***** ********** ** Chaguanas Trinidad Tobago Telephone: 1-868-***-**** /1-868-***-****

Email : *************@*****.***

Personal Profile

A proactive, people-oriented focus and committed professional with extensive expertise gained with the leisure /hospitality sector via cruise ship and land. An accomplished time manager, organizer, commercially astute, with the ability to identify business opportunities and implement effective promotional /marketing strategies. A well-presented, confident and articulate communicator at all levels, always willing to go the extra mile to train and motivate staff to enhance staff work performance.

Work Experience

June 2016 - 2020-Quick Services Operations Manager Disney Cruise Line

Supervise the operation of all stores and ensure the professionalism and courteous service to all guest that partake in the restaurant

Ensure all duties and responsibilities are performed in accordance with Disney Standards Audits,Public Health Standards HACCP guidelines environmental and work place safety in all venues throughout the ships.

August 2014- 2016 Rizzoni’s Italian Restaurant Manager:

Opened a new restaurant and trained front of house staff.

Managed both front and back of house staff daily.

Dealt with administrative work, creating departmental roster schedules, maintenance issues, communicating with suppliers, receiving of goods and products, entering Spirit Stock Books, handling cash and balancing off End of Day Reconciliation.

Nov 2001-Dec 2014 Royal Caribbean Cruise Line-

Specialty Restaurant Manager-Chops grille Steak House-Brazilian steak Italian Restaurant Portofino & Giovanni and Izumi Sushi Restaurant.

Started as a waitress and then moved up to a Windjammer Manager/ buffet and banquet type dinning. Held responsible for the up keeping of food quality and service, being able to delegate and lead staff in a professional operating system.

Assistant Maître D dining Room Senior- manage over 180 staff, scheduling shifts, training and development, implementing food and wine menus, developing selling strategies.

Room Service Supervisor- ensuring guests receive the proper standard of room service in a timely manner. Addressing any customer issues and having the ability to rectify any problems with urgency.

Telephone Operator- Ability to perform on an international level, dealing with many nationalities between staff and guests. Being able to set operational goals and targets and implement methods to achieve them.

Head waitress: Main Dinning Room responsible for the daily operations of breakfast /lunch/dinner . Management of 150 staff training and development .

Dec 1997-1999 Royal Castle Cunupia

Started of as a cashier and then became a shift Supervisor till 1999 this branch was a franchise owner operator Urmilla Mohammed and Sunil Mohammed.

SUMMARY OF QUALIFICATIONS

Secondary Education : 6 O’ Levels

Supervisory of Management- USA

Time management control- USA

Leadership Effectiveness – USA

Scheduling- USA

United States Public Health Course- USA

Micro Entrepreneurship

Certified in the Wine Quest Programme- USA

Certified in Hospitality Programme Coaching Development- USA

OZ Leadership Training- USA

International Language- Spanish Conversational

Certifies Tour Guide

Public Speaking

Radio Announcing Production and Programming Certified

Safety Management to assist Guest in Emergency Situations- USA

CMAT Certified Crowd Management- USA

Certificate of Proficiency Security Awareness- USA

DuPont Safety Resources- USA

Crowd Management Appropriate Training- USA

Environmental programs,which includes monitoring chemical use and

Label also waste segregation -USA

Coaching and Development of staff –USA

SKILLS/ INTEREST

Communication: Easily can communicate with both staff and customers in a friendly and professional manner. Knows how to work with different kinds of individuals in order to motivate and get job done.

Teamwork: Can work in groups with people, where both listening and problem solving skills come in hand. Leadership skills become useful when someone needs to take control and make group decisions.

REFERENCES

Trudianne Aqui

General Manager

Movietowne Tobago

720-0029

Eric Domoah

Culinary Standards Manager & Service Expert

Disney cruise Line

**********@*****.***

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