Himanshu Dua

Email : adoefd@r.postjobfree.com

Mobile : +918*********

An experienced and talented Team Leader who has the motivation and right skill sets needed to ensure targets are met and everything gets done on time and to budget. Having superb communication skills mean that I am more than able to build a profitable relationship with customers and key decision makers alike. Right now I am looking for a suitable position with a company that employs smart people and offers its staff great opportunities to learn, grow and succeed.

A result-oriented professional with more than 12 years of experience. Professional Snapshot

Team Leader with Credence Resource Management Pvt Ltd From June 2021 till Now.

Led and supervised a debt collection team focused on collecting high-risk debts.

Help in training collectors to get and keep people on the phone.

Always follow the Fair Debt Collections Practices Act and ensured collectors did as well.

Phone monitoring and random call audits

Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing.

Work with collections management team to drive continuous improvement in the collections process.

SOPs update and trainings performance.

Coordinating the work of a team.

Engagement in the innovation and improvement of the processes.

Ensures the unit achieves goals established for the department. Professional Snapshot

Master Credit Specialist with American Express.

From June 2018 till March 2021

Responsible for managing individual worklist and to make sure get maximum result out of that.

Responsible for managing team performance data on day-to-day basis.

Handling card members query with all the responsibility and provide them best payment plan which suits their budget.

Responsible to reach the card member on timely basis to avoid any card member impact.

Make sure to follow skip process to find the right contact detail for card member.

Support team in skip trace to increase the reachability which can help in team performance.

Make sure to highlight process related gaps to the leaders which can avoid any possible compliances.

Applies knowledge of broad work area procedures and activities

Work as an individual contributor and as part of the team to achieve team performance.

Manage servicing and collection activities.

Professional Experience

Sr Analyst with Accenture for Google Client as a Media & Graphic Design From OCT 2017 To June 2018

Actively collaborate with the Agency client teams to strategize and implement innovative media campaigns

Working with the multiple agencies to understand their goal and strategize their growth with Google AdWords

Design and execute online campaigns that help build brand awareness, engagement & sales.

Client meetings for discussing budget, goals, proposals, and media plans.

Responsibility for planning and budgetary control of all digital marketing projects.

Testing all new features or beta features by AdWords, YouTube in campaigns.

Keeping in touch with Ad Review, AdWords Policy, YouTube team for better optimizations.

Major verticals worked on: Real Estate, Ecommerce, Education, App promotion, Video Promotion.

Experience in managing large scale performance based PPC campaigns on AdWords platform.

Professional Experience

Agency Development Manager for Google AdWords with Intelenet Global Services From July 2015 to Oct 2017

Working with the multiple agencies to understand their goal and strategize their growth with Google AdWords.

Responsibility for planning and budgetary control of all digital marketing projects.

Client meetings for discussing budget, goals, proposals, and media plans.

Responsible for developing a portfolio of accounts through new business development.

Offer advice, support and guidance to new and existing clients and services with a view to increasing sales.

Conducting market intelligence and research assignments.

Conducts survey to clients and identify any dissatisfied customers and their specific complaints.

Maintaining and updating customer databases and evaluating marketing campaigns. Professional Experience

Resident Expert with Encore Capital Group Gurgaon, India From April 2008 to April 2014

Determine proper handling of financial transactions and responsible for monthly collection of more than $60,000

Principal accountability working for 3rd party in Bank of America captive unit.

Analyze transactional processes and identify areas where additional accuracies and efficiencies can be achieved

Providing the customer an appropriate payment plan & exceptional high settlement on files if required.

Support the reporting team to generate client base & achieving the laid business target

Analyze transactional processes and identify areas where additional accuracies and efficiencies can be achieved

Professional Strength

Professional

Dynamic and adaptable person capable of learning new skills.

Commitment and determination to work.

Ready to share Responsibilities and knowledge.

Good Communication & interpersonal skills.

Have an ability to come over with the Team leader Ship. Educational Credentials

Bachelor’s in commerce from Kalinga University (2015-17) Raipur Chhattisgarh

commerce Stream (2002-03) D.A.V Public School, Faridabad.

Matriculation-(2000-01) D.A.V Public School, Faridabad IT Skills

Office Automation Tools : MS Word, MS PowerPoint, MS Excel, Outlook Personal Vitae

Date of Birth : 28-June-1985

Hobbies : Traveling, Photography, Music, Driving.

Languages Known : English, Hindi and Punjabi

Declaration

I hereby declare that the written particulars are true to the best of my Knowledge and belief Place: Faridabad Signature:

Date: (Himanshu Dua)

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