Network Administrator Human Resources

Customer Service Administration Office Management Help Desk Services

PERSONAL INFORMATION

BIO DETAILS

TECHNICAL /PERSONAL ATTRIBUTES

Sex: Female

Marital Status: Single

State of Origin: Edo

Communication Competency(oral and written)

Microsoft Office Skills

Graphics Design

Interpersonal Skills

High integrity

Strong work ethics

Analytical Problem Solver

Social Media Advertising

Rational Conduct

CAREER OBJECTIVE:

I am Seeking for an opportunity to maximize my over 2 year of working experience in your organization, so I can contribute to the growth and development of your organization by leveraging firstly on my trainings, and then technological innovations when needed.

EDUCATIONAL BACKGROUND

B.Eng Computer Engineering Federal University of Technology, Minna, Niger State. 2019

W.A.S.S.C.E Federal Government Girls’ College, Bwari, Abuja State 2013

PROFESSIONAL CERTIFICATES:

Certified Human Resources Professional (CHRP)

PGD In Human Resources Management

SUMMARY OF WORK EXPERIENCE

Computer Network Administrator, Hardware and Support Staff at SECURITIES AND EXCHANGE COMMISSION MAY 2018 – JAN 2019

Performed Installation and configuration of hardware operating systems, networks, printers, scanners and application

Treated all staff hardware/network related complaints promptly and providing support to staff

Received calls from help desk and responding in a timely manner to service issues and request

Maintained and monitored IT infrastructures

Analysis of call logs and support in order to discover any underlying issues and trends.

Took inventory of all organization equipment

CALL CENTER AGENT BRILLIANT MODEL TECHNOLOGY (BMTECH) SEPT 2020- MARCH 2021

Followed call center script when handling different topics

Managed large amounts of inbound calls in a timely manner

Kept record of all conversations in our call center database

Identified customers’ needs clarify information and provide solutions and/ or alternatives.

Ensuring that the best standards of Customer service is maintained

ACHIEVEMENTS;

Development of an Attendance Management Prototype System Using Fingerprint and Iris Recognition Nov 2019

INTERESTS

Networking

Travelling

Computer Related Operation

Researching

REFERENCES

Dr Abel Ehizojie(Tel:070********)

Lecturer II: Public Administration Department, FCT-Abuja, University,

Dr Oseremen Emmanuel Oigbochie(Tel: 070********)

Medical Doctor, FCT-Abuja.

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