Michelle Sydney

O P E R A T I O N S S P E C I A L I S T

ADDRESS

PHONE

EMAIL

adoecz@r.postjobfree.com

084-***-****

Carlswald North, 20 Tambotie Road,

Midrand, Gauteng, South Africa

T R A V E L M A N A G E M E N T

C O M M U N I C A T I O N

C O M P U T E R S K I L L S

A D M I N I S T R A T I O N

Skills Training & Certificates

Contact Me

VERULAM SECONDARY

SCHOOL

1993

Matric Exemption

Education

I have 25 years of experience in Co-ordinating all aspects of travel, including air, accommodation, road transportation, visas and conferencing both locally and internationally. I have built valuable relationships with travel suppliers and I’ve mastered the art of negotiation with the ability of getting the best deals and providing value added services for my clients. My accumulated experience, knowledge and skills provide an end to end, seamless travel experience. I’m passionate, dedicated and reliable with a “Yes I can” attitude.

UNIVERSITY OF

STELLENBOSCH (USB)

2014

Management Development

Programme

M.L SULTAN TECHNIKON

1997

National Diploma: Travel and

Tourism

MANAGING DAY-TO-DAY EMPLOYEE RELATIONS, 2020

TECH FOR TRAVEL, 2019

MEETINGS BOOKER, 2019

FLEXIROAM, 2019

DECISION SOURCE COMPLETION, 2019

RAPID REPRICE, 2018

SMARTPOINT PRO & AGM, 2018

MARRIOTT HOTEL EXCELLENCE, 2018

LOGIWIZ, 2017

SMARTPOINT, 2016

ADVANCED RE-ISSUES, 2015

GALILEO REFRESHER, 2013

AUTHENTIC LEADER MANAGER, 2011

MANAGING DAY TO DAY ISSUES, 2010

FOCALPOINT, 2007

INTERNATIONAL FARES AND TICKETING, 2004

SAA VOYAGER ACCREDITATION, 2003

SELLING THROUGH SERVICE, 2001

NATIONALITY

South African

C R I S I S M A N A G E M E N T

P L A N N I N G & T I M E M A N A G E M E N T

NATHANIEL DEMADEMA

DBSA Facilities Manager

Tel: 076-***-****

adoecz@r.postjobfree.com

DUDU MAPHUPHA

General Manager Rennies Travel

Tel : 076-***-****

adoecz@r.postjobfree.com

ANGELINE NEL

Operations Manager Rennies Travel Company

Tel: 082*******

adoecz@r.postjobfree.com

Work Experience

References

Manage the daily operations of the office to

ensure a high standard of quality output and

service.

Ensure policies and procedures are

understood and adhered to.

Implement and manage strategies to achieve

cost savings ensuring corporate discounted

agreements were achieved.

Analyse travel data provide reports to

management. Keep track of cancellations and

refunds.

Manage and develop customer relationships

Mentoring and coaching of team to ensure new

technology and procedures were successfully

adapted.

Manage supplier relationships with partners,

including partner management. Negotiating

and managing contracts with suppliers

Cost containment and budgeting for office

operations.

Present proposals and recommendations to

management on cost savings initiatives and

improved service, travel trends.

Point of Contact to approve and resolve after

hours emergencies and requests.

Develop strong internal working relationships

with all departments.

Finance and accounts liaison.

RENNIES BCD TRAVEL –

DELOITTE IN-HOUSE

May 2019- Jun 2020

Travel Manager: Operations

Arranging all aspects of travel to meet the

clients travel requirements ensuring client

satisfaction.

Comprising of all booking requirements for

hotel, flights, car hire and visas.

Provide Travel offers and advice to clients

within customers travel policy.

Resolve all client service issues.

RENNIES TRAVEL

Jan 2004 – Jul 2009

Senior Travel Consultant

Ensure the National Treasury Travel

guidelines and policies were implemented

and adhered to

Manage and develop customer relationships

Implementation of strategies within the

office environment to improve team output.

Implementation of new projects

Manage supplier relationships with partners,

including partner management. Negotiating

and managing contracts with suppliers

Cost containment and budgeting for office

operations.

Point of contact to assist Finance with

resolving queries.

Monitor industry trends, develop and

execute strategies to improve team output.

RENNIES TRAVEL –

DEVELOPMENT BANK OF

SOUTHERN AFRICA

Aug 2009 - Apr 2019

Travel Manager

At Rennies Travel Development bank I won the

In-house of the year due to customer

satisfaction and financial goals exceeded.

Achievements

Handling domestic and regional travel for

various clients which included hotels,

flights, visas and car hire.

Responsible for office administration.

Assist Senior consultants with group

bookings.

Assist Finance in resolving queries.

RENNIES TRAVEL

Sep 2000 - Dec 2003

Intermediate Travel

Consultant

Contact this candidate