AYMAN ELAYAN

+962-*********, +962-*********, +962-********

adoeb5@r.postjobfree.com, adoeb5@r.postjobfree.com

Tlaa Al Ali, Al Hedayeh Street,Building 65 Amman - Jordan TARGET PROFILE – GENERAL MANAGER

27+ years of hospitality industry experience including recent 8+ years in operational leadership with leading 5 star hotels In the Middle East. Articulate & strategy-driven professional with strong business acumen, quality & customer focus, and in-depth knowledge of hotel business in international settings. Prove ability to spearhead operations to execute business plan towards achieving business goals while ensuring operational excellence and best-in-class customer experience. Create value through cultural shift, capability building, continuous improvements, and optimum use of human capital / resources / assets. Genuine desire to excel in all facets of operations with unrelenting commitment to customer service translating into all-time high customer satisfaction and brand acceptance. EXCELLENCE SPHERE

Strategic Business Planning

Business Plan Execution

People & Resources Mgmt

CAPEX/OPEX Administration

Policy & Procedures Mgmt

Operations Management

Profit & Loss Management

Customer Service and CRM

Process Improvement

Business Development

Team Building & Leadership

People & Performance Mgmt

EXECUTIVE SYNOPSIS

Broad based experience in hotel pre-opening and opening and entire operations of hospitality business within the frame work of corporate excellence programs aligned with visions, missions and business strategy of the company

Deft at setting operating strategy and plan, performance standards, business process & SOPs underpinning highest standards of services quality, productivity, efficiency, sales, service, and customer satisfaction

Highly efficient in budgets administration, resources optimization, cost controls and compliance management

Proven ability to administer hospitality management functions in terms of front office, sales & marketing, revenue, facilities & services, procurement, CAPEX implementation, asset management, 3rd party services, Quality & HSE, continuous improvement, guest experience, housekeeping, service standards, high profile events, CRM etc.

Skilled in implementation of business development strategy and service policies of the hotel business with the objective of boosting revenue by maximizing occupancy rate and enhancing sales of facilities & service offerings

Hands on experience in handling the affairs of F&B and catering services, banquets & conference facilities, leisure facilities (Spa, Gym, Club, Swimming pool etc.) for hotels and resorts

Influencing & decisive leader, result-oriented team player with motivational leadership style; strong communication, interpersonal and problem solving skills; champion people development through coaching/mentoring/ training; and manage cross-functional team performance through empowerment and competency building RECENT EXPERIENCE

Warwick Al Khobar Hotel, KSA Apr 2017 – Jul 2020

General Manager (Pre- Opening & Opening)

Le Royal Hotel, Amman, Jordan Mar 2015 – Apr 2017

Deputy General Manager/Incharge

Babylon Warwick Hotel, Iraq Feb 2014 – Mar 2015

General Manager (Pre- Opening & Opening)

Winter Valley Warwick Resort, Dead Sea, Jordan

Warwick Il Palazzo – Amman – Jordan Dec 2012 – Feb 2014 General Manager (Pre- Opening & Opening)

Key Responsibilities

Set strategic goals, objectives, budgets, operational policies, SOPs to enhance revenue & profitability

Manage pre-opening and opening, including setting up operational standards, delivery of sales/marketing strategies, job descriptions, food & beverages concept implementation etc.

Guide, direct, and authorize the departmental managers to implementing business plan and strategies

Review team performances and operating results on a regular basis, analyze gaps, and initiate corrective actions to ensure that company’s short term and long term objectives are met

Assist in the preparation of the financial budgets and monitor financial performance versus the budget

Generating periodic reports for senior management to facilitate the decision-making process

Lead and guide multi-tier team in conduct of day to day business including customer service

Formulate strategies for marketing, sales and business development to room and service revenue

Establish healthy business relations for securing repeat business and sustainable customer loyalty

Lead & gear up performance of management team to consistently deliver results and enhance customer experience

Suggest management reviews on strategies on new challenges including remedial action where necessary

Develop and maintain high level contacts with government officials, clients and the external business environment in order to promote company objectives as they relate to operations

Identify opportunities for improvement in operations, and implement initiatives upon approval of authority

Implement Operations annual business plans and ensure adequate allocation of staff and resources to meet targets

Drive continuous improvement programs to improve and/or sustain all round performance levels

Ensure standards and procedures are established in each area, as well as application of current legislation

Evaluate the performance & maintenance cost of assets, while establishing asset management strategy & roadmap

Ensure customers’ & stakeholders’ expectations are met, and all escalations are taken to successful close

Deploy and verify completion of all maintenance, repairs, replacement and renovation project

Maintain property life safety systems (e.g. fire fighting equipment, sprinkler systems, alarm systems etc.)

Ensure all licenses, permits and certifications are current, and all statutory requirement are met

Develop and monitor KPIs and ensures KPI targets and results are communicated to all staff effectively

Oversee VIP guest services (including special services), and ensure prompt resolution of guest complaints

Improve preventability and behavioural aspects of customer service staff to uphold image of the hotel

Ensure guidance and counselling is available to staff, with a clear objective of career development

Set a provision of formal and informal feedback, appraisal and succession planning for subordinate staff Key Achievements

Successfully orchestrated Pre-Opening and Opening of the following….

Warwick Hotel, Al Khobar, KSA: 154 Rooms, 4 Food and Beverage outlets, Banquets and Conference Facilities, Spa and GYM facilities

Babylon Warwick Hotel, Baghdad, Iraq: 300 Rooms, 8 Food and Beverage outlets, Large Banquets and Conference Facilities, Largest Spa and GYM facilities in Baghdad

Winter Valley Warwick Resort, Dead Sea, Jordan: 160 Rooms, two Restaurants, Pool Bar, Beach Bar, Banquets facilities and Spa

Warwick Il Palazzo – Amman – Jordan 78 Rooms, One Restaurant, One Café & One Bar PREVIOUS EXPERIENCE

Le Royal Hotel, Amman, Jordan Jun 2003 – Feb 2012

Designation Chronology:

Executive Assistant Manager

Director Food & Beverage

Food & Beverage Manager

Assistant Food & Beverage Manager

The Dubai World Trade Center 2000 – 2003

Banquets & Conference Manager

Rotana Hotel, Sharjah, UAE 1999 – 2000

Designation Chronology:

Pre –opening & Opening Manager

Food & Beverage Manager

Al Bustan Rotana Hotel, Dubai, UAE 1997 – 1999

Assistant Banquet Manager

Hotel Intercontinental, Jordan 1993 – 1997

Designation Chronology:

Asst. Banquet Manager In Charge

Banquet Service Manager

Banquet Head Waiter

Asst. Head Waiter In Charge of Conference & Meetings Banquet Supervisor

All Day Dinning Assistant Manager

Mexican Restaurant & Bar Assistant Manager

Room Service Captain

Pool Bar Waiter

Key Highlights

Received numerous Certificates of Appreciation as under

Al Bustan Rotana Hotel, Dubai: in recognition of efforts, support and contribution to the success of Ramada Café (alzaeem) held from December 1998 to January 1999.

Hotel Intercontinental, Jordan: for the active involvement in Successful preparation of the prestigious event of the signing the peace treaty event in Aqaba and Amman

Dubai World Trade Center: in recognition of efforts, support and contribution to the success of IBM conference 2001 involving 3500 guests

Dubai World Trade Center: for active involvement in successful preparation of the prestigious event NRC conference 2001 for 4000 guests

Dubai Shopping Festival: for active involvement in Successful preparation of Dubai shopping festival 2001.

Dubai Summer Surprises: for active involvement in successful preparation of Dubai summer surprises 2001

Dubai 2003 (IMF): for active involvement in successful preparation of one of the largest conventions in the word with more than 220 activities in four days

CREDENTIALS

Education

Diploma in Hotel Management, Ammon College, Jordan 1990 Professional Development

Nero linguistic program - Le Royal Amman 2006

Management achievement seminar, by Brain Tracy 2003

One team one communication goal, by TMI 1999

Complaint is a gift, by TMI 1999

Food & Beverage administration training - Abu Dhabi Rotana Hotel Oct 1999

Banquets head waiter training – Intercontinental Vienna Feb 1999

Understanding selling for better revenue – Intercontinental Jordan 1996

Guest Courtesy – Intercontinental Jordan Feb 1996

F&B administration training in Intercontinental, Vienna- Nov. 1996 to Jan 1997

Service leadership – Intercontinental Jordan Sep 1995 Computer Literacy

MS Office (Word. Excel)

PERSONAL DETAILS

Date of Birth: 26 May 1969

Languages: Arabic, English

Nationality: Jordanian

Passport Status: No. O254036, valid till 26/12/2021

Contact this candidate