Shahrukh Anwar Ansari

***, *** *****, **** **-B

HDIL PREMIER COLONY,

Opposite Kohinoor Hospital,

Kurla (W)

Mumbai-400070

Contact no: 937-***-****/702*******

Email ID: adoea9@r.postjobfree.com

Career objective:

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization. Experience:

• Worked as a Customer Service Executive in Andromeda BPO.

• Worked as a Customer Service Executive with VinSar Tech Solutions

• Worked with Sitel India Pvt Ltd as a Sr. Customer Service Professional I have a total of 6 years of experience with Customer Service as an expert to handle customer’s queries and providing them a solution in a timely manner. Work Experience:

1st Project:

• Organization : Andromeda BPO

• Duration : From Feb 2019 to Feb 2014

• Role : Customer Service Executive

• Languages Used : English & Hindi

2nd Project:

• Organization : VinSar Tech Solutions

• Duration : From Aug 2014 to May 2015

• Role : Customer Service Executive

• Language Used : English

3rd Project:

• Organization : Sitel India Pvt. Ltd

• Duration : From Aug 2015 to till date

• Role : Sr. Customer Service Professional & Learning Specialist Track Trainee

• Languages : English, Urdu & Hindi

• Description: Currently working with Sitel as a Sr. CSP at MoneyGram International – Worked with Level 2 & Level 3 where we review transactions : as we work on World Check Hits/Potentially Exposed Person

(PEP)/ Anti Money Laundering (AML) to comply with Internal & International regulations with performing Interviews with Customers for Transaction Due Diligence. Also attended calls from Customer and Agents for Money Transfer Transactions which could either be a Person to Person/Person to Business transfer.

Also I’ve been promoted as a Learning Specialist Track Trainee (LSTT) – where I have co trained 3 batches of MGI Tier 1 (Level 1) and also taken Solo batches for the same. With addition to that I also prepare Skill Check (Knowledge Check) on month basis for Level 2 as these are process related questions which is assigned to the entire Level 2 globally for all MoneyGram sites. Educational Qualification:

• Passed S.S.C from S.T Joseph’s High School, (State Board) in 2009-2010

• Passed H.S.C From S.G.M College (State Board) in 2011-2012 Personal Traits:

• First call resolution with effective decision making

• Ability to work individual as well as a good team member

• Strong analytical and communication skills (written & verbal)

• Managing the team and providing a summarized report to the higher management Computer Proficiency:

• Basics (Microsoft Office & Microsoft Excel)

• Desktop Publishing

Personal Details:

• Date of Birth: 10th Novemeber,1994

• Fathers Name: Anwar Javed Ansari

• Mother’s Name: Afroz Anwar Ansari

• Nationality: Indian

• Gender: Male

• Religion: Islam

• Martial Status: Married

• Language fluency: English, Hindi, Urdu & Marathi

• Hobbies: Cooking food, Eating, Travelling to new places & long bike rides. Date:

Place: Mumbai

(Shahrukh Ansari)

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