Control Room Operator
Resume:
NANCY AKOTH OWINO
MARITAL STATUS: Single
NATIONALITY : Kenyan
ID NO : 31521954
GENDER : Female
LANGUAGES : Kiswahili, English, Luo
P.O. BOX : 14-40600, Siaya, Kenya
MOBILE NO : +254-***-******
EMAIL : adoe7p@r.postjobfree.com
CAREER SUMMARY
Highly analytical, articulate and self-dedicated professional with more than 5 years’ experience of effective involvement in security operations and project management. Successful in developing standardized emergency and security action plans.
Nancy is a competent security supervisor and a control room operator. She is experienced in security office administration, staff management and training. She is a customer-focused, friendly and approachable individual who is able to reassure staff, customers and visitors that there is a security presence. A trained officer in Penology and Security Studies.
Right now she would like to work for a company that strongly believes in developing teams and their careers from within.
KEY COMPETENCIES:
Security
Professional
Personal
Control Room Management
CCTV monitoring
Team player
Investigations
Digitized access control
Listening skills
Surveillance
Alarm Systems Management
Self-motivated
Supervision
Instructor
Multi-tasking
Office and staff administration
Executive Protection Management
Setting priorities
Public Disorder
Security operations competence
Diplomatic
Law Enforcement
Executive level leadership
Focused
Foot and Vehicular Patrols
Strategic planning & Analysis
Hard working
Staff Training and onboarding
Emergency action Plans
Analytical Skills
New business development
Scheduling and Reporting
Good verbal & written communication Skills
Emergency Procedures
Strategic Security
Security Procedures and Protocols
Deployment of guards to various assignments.
Problem Solving Skills
Counterfeit
HF and VHF radio operations
People management Skills
Humanitarian principle knowledge
Negotiations skills
Computer skills
Good customer care service.
PROFESSIONAL EXPERIENCE
August 2019- To Date: ROBINSON SECURITY GROUP LTD (KENYA)
Position: Assistant Operations Manager
Responsibilities:
I.Administration:
Providing support, absence management, discipline and grievance, and recruitment activities
Collecting security documentation from clients and guards to check them properly before feeding them to the database.
Undertaking collections from the field
Make sure that there is complete documentation of clients and guards files for easy record keeping.
Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements.
Updating database of our clients and guards.
Preparing weekly and monthly reports without follow-ups
II.New Business Development:
Identifying new clients as I maintain the existing clients
Seeking new clients through responding to government and corporate security open and closed tenders by tender document preparation, submission and openings.
III.Security Strategy:
Designing goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure.
Conducting risk analysis and survey to new assignment.
Developing effective strategies and objectives that curb the insecurity issues depending on the new trend.
IV.Staff Management:
Encouraging employee engagement by personal interaction and engagement
To conduct disciplinary measures to guards and supervisors who breached the company’s rules and regulations.
Create a good relationship with guards, supervisors and our clients
Coordinate all deployment
V.Budget and Cost control:
Managing contractual budgets in line with financial targets
VI.Quality Control and Evaluation:
Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract.
Conducting exit interviews to clients who want to terminate their contracts and know they reason for exit.
Following up security issues and incidents from clients and guards and giving feedback to the office.
Ensuring required training, screening and vetting has been completed for all security staff.
Oversee all daily Operations processes at the firm.
VII.Customer Relations:
Developing professional customer relationships, responding appropriately to customer requests and concerns
Directly dealing with clients and conduct the social events at the firm and field.
VIII.Health and Safety:
Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
IX.Security Risk and Performance Assessments:
Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules.
Preparation of timely reports of the incidents,
June 2019 – July2019: ROBINSON SECURITY GROUP (KENYA)
Position: Control Room Operations
Responsibilities
I.Operations:
To manage the day-to-day control room operations by providing expertise and focus on completion of requests for additional cover, information requirements and business processes while continually improving efficiency.
Liaison: To build beneficial internal/ external relationships and ensuring a coordinated approach to operational deadline adherence.
To support Robinson in the overall delivery of the control & relief security strategy
II.Staff Management:
To establish and promote training regimes to improve the performance of control room operators in key control room competencies.
To ensure training and development of Robinson security support officers and control room operators is maintained to the company standards.
To ensure control room staff effectively schedule and deploy suitably trained security support officers to our client ‘sites.
To manage scheduling processes including extensive administration requirements, monitor monthly the demand for site support officers and provide a report on where any recruitment is needed based on agreed operational hours.
III.Systems Control
To ensure that technology used for the management of the control room operation is suitable for the task, and 100% understood by all operators using it
To liaise with our supervisor to ensure a quality support service is achieved, and report any non-conformances to the security support manager.
Monitoring the CCTV at the Control Room
IV.Cost and Budget Control
To ensure that the control room operation performs in line with financial budgets, and reports weekly to the security support manager the financial position.
Conflict Management at the firm level before they spill over into widespread legal matters or even strikes and lawsuits.
Align Security Protocols and Procedures.
V.Office Administration Duties
Represent employer before a disciplinary team for cases arising from the firm or location as per policies and rules of the firm.
Carry out an analysis of firm disputes and how they have been resolved along with new regulations and how they may affect the firm or country decisions
Communicate important deployment decisions to manager and relay guard’s communication back to the management, acting as a go between.
Receiving and compiling the monthly staff establishment and ensuring compliance to authorized optimal establishment
Maintaining and managing guard’s files.
Conducting guards head count across the assignments on a regular basis
Coordinating performance management, performance contracting and performance management programs at the station level
Maintaining time management system at the station and preparing guards attendance reports for decision making at the firm.
Tracking company’s vehicle movement
Leave management and providing leave form for all guards at the station level and ensuring leave is taken as per annual leave plan and company policy
Receiving company’s calls at the control room.
Operating Radio at the Station,
VI.Compliance
Ensure the security firm policies and practices are compliant with the relevant labor laws
Report writing
Jan 2019 - May 2019: ANTI-COUNTERFEIT AUTHORITY OF KENYA
Position: Intern – Enforcement Officer
Responsibilities
§Generating monthly reports on counterfeit goods seized.
§Conducting raids at the business premises to check genuinely products at the markets.
§Helping in seizing the illegal goods at the markets from the perpetrators.
§Conducting eviction to counterfeits perpetrators from operating on certain premise.
§Assisting in the destruction of the counterfeit goods
§Producing exhibits in the law court to help in prosecution.
§Booking in goods seized from the perpetrators during raids
§Responding to inquiries regarding policies, procedures, and programs.
Aug 2016 – Dec 2016: KISUMU WINAM PROBATION OFFICER AND AFTER CARE SERVICE
Position: Intern – Probation Officer
Responsibilities
§Conducting social inquiries of accused person, offenders and petitioners for preparation of pre-bail, pre-trial, pre-sentence or post-sentence report.
§Assessing and classifying offenders.
§Preparing and presenting reports to courts and other penal organs for decision making and dispensation of justice.
§Supervise offenders on probation and community service orders.
§Developing and implementing rehabilitation programs for offenders serving various non –custodial measure
§Reintegrating and resettling offenders leaving custody and correctional institutions to the community.
§Facilitating restitution and reparation via alternative dispute resolution mechanisms.
§Providing services for the protection and promotion of rights and welfare of victims.
§Providing accommodation to the needy and deserving offenders in probation hostels and transitional houses.
§Promoting crime prevention activities to enhance public safety through probation resource centers.
Worked in Ndoto for Africa’s future Organization as volunteer during first year and third year holidays (2014-2016) as a community mobilizer.
Worked at Grassroots Trust Community Organization as a community mobilizer and trainer
Am still doing community work in the organization called The dawn of Obunga in Kisumu where am an organizer
EDUCATION BACKGROUND
Sep 2013 – Dec 2018 MOI UNIVERSITY
Bachelor of Arts and Social science (PENOLOGY AND SECURITY STUDIES option)
May 2013 – August 2013 KENYA MICROFINANCE BANK TRAINING Community Facilitation Course
Jan 2013 – April 2013 KIBUYE PARISH COMPUTER COLLEGE
Computer Packages
Jan 2010 – Nov 2012 NYAMIRA GIRLS HIGH SCHOOL, BONDO, KENYA
B- (KCSE Mean Grade)
Feb 2009 – Nov 2009 LIONS HIGH SCHOOL, KISUMU, KENYA
B- KCSE (Mean Grade)
Jan 2003 – Nov 2008 KUDHO PRIMARY SCHOOL
B- (KCPE Mean Grade)
OTHER QUALIFICATIONS
Computer Packages:
Microsoft Excel
Microsoft Word
HOBBIES AND INTERESTS
§Socializing
§Exploring new adventures
§Community activities such as environmental conservation and sports
REFEREES
1.James Nyarandi
Operation Manager, Kisumu Robinson Security Group
P.O. BOX. 2341 – 40100,
Kisumu.
Tel: 072*******
Email: adoe7p@r.postjobfree.com
2.Geoffrey Wanyama
HR. Robinson Security Group.
P. O. BOX 2341-40100,
Tel: 071*******,
Email: adoe7p@r.postjobfree.com
3. John obure
In charge Winam Probation and Aftercare Service
Human Resource Manager
P. O. BOX 918-40100
Kisumu.
Tel: 072*******
Email: adoe7p@r.postjobfree.com
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