Description

An ambitious and dedicated Housekeeping management professional with 5.1 year’s of experience in the hospitality industry.

Demonstrates a diverse range of skills including budgeting, forecasting and generating new business. Utilizes

Strong communication and interpersonal skills to develop productive working relationships with colleagues at all Levels. Effectively leads, develops and motivates a team to deliver exceptional standards of customer service at all times. Diligently ensures compliance with all relevant policies, procedures and regulations. Adept at maintaining excellent customer relationships ensuring high levels of satisfaction and repeat business. A self-motivated professional who pro-actively pursues opportunities to gain new skills, having completed numerous professional training courses. Now seeking a challenging role in your organization, this makes best use of existing skills and provides opportunities for professional development.

Proficiency Forte

Operations

●Controlling and implementing necessary actions to ensure timely detection of shortfalls in performance.Maintaining good reputation with all relevant associates for ensuring enhanced ventures.

●Communicate anticipated Guest demands daily with each employee.

●Complete daily walk through to evaluate the work.

●Plan and conduct staff meetings, including daily pre-shift line-ups and monthly departmental meetings. Attend various meetings to obtain pertinent information and ongoing training.

Housekeeping

●Ensuring overall Unit and Public Area cleanliness by effectively managing the Housekeeping function and staff.

●Developing, assigning and directs weekly schedules and daily duties of Housekeeping staff and usage of Cleaning Agents.

●Interpreting documents such as safety rules, operating and maintenance instructions and procedural manuals.

●Plan and conduct training- Basic and skill training for various levels.

Client Servicing

●Ensuring speedy resolution of guest queries / grievances to maximize satisfaction matrices.

●Maintaining excellent relations with guests to generate avenues for additional business & to achieve greater customer delight.

●Interacting with in-house and potential guests to understand their requirements and services accordingly.

Experience

CAREER ACHIVEMENTS

●Honored with appreciation letter from The General Manager in financial year 2018

●Appreciated many time in all my previous organizations on cost controlling.

●Contributed in Upgrading and up selling the resort and ranking it to number two in Trip advisor, in my previous organization.

Presently working:

New Delhi, India

The Leela Palaces, Hotels & Resorts.

December 2018 till date

Housekeeping Supervisor

480 keys inventory

Previously worked:

Chandigarh, India

The LaLiT, Unit of Bharat Hotels novemberr2017-december 2018

Housekeeping Supervisor

180 keys inventory

Room Interiors, Sop, Manning, Training, Policies, procedures,

Public area setup, Laundry, Linen and uniforms, Horticulture and flowers.

The CLARIDGES New Delhi.

Guest Service Associate 20 JUNE 2016- 07 NOV 2017

Room Interiors, Sop,, Training, Policies, procedures,

Public area setup, Laundry.

NEW DELHI, India

The Lalit New Delhi 15june2014-28november2014

Industrial Trainee

Education

Masters in Business Administration

IEC University, Himachal Pradesh

Bachlor of Hotel Management

IHM CHANDIGARH

NEBOSH

International General Certificate Fire and safety

Language

English, Hindi

Personal Vitae

Address – MAUJPUR, NEW DELHI- INDIA 110053

Mobile: +91-954*******

E-Mail: adodwo@r.postjobfree.com

References

DANNY BRIJ

Housekeeping Manager

Distinction Hotel Rotorua

+919*********

RAHUL SHARMA

Assistant manager housekeeping

The Leela Ambience Convention Hotel Delhi

+919*********

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