Customer Advocate

DEANNA HILL

360-***-**** • adodw1@r.postjobfree.com

Accomplished and driven professional with a strong history of success providing exceptional customer service in various environments. Strengths in conflict resolution, problem solving, and working in a team environment. Skilled at communicating effectively with diverse individuals. Consistently recognized for implementing processes that increase productivity. PROFESSIONAL EXPERIENCE

CARVANA 2021 – Present

Customer Service Advocate - Sell to Carvana

Educate and assist customers throughout the process of selling their vehicle. Assist with document uploads, generate appraisals, schedule appointments.

● Manage customer information via an online platform using Salesforce, Okta, and Citrix.

● Obtain relevant customer information using Dealertrack, Route One, Auto Data Direct

● Obtain payoffs from lien holders.

THE ENCLAVE AT CHANDLER 2020 – Present

Concierge

Provide courteous, prompt, and efficient service to all residents and guests. with outstanding customer service skills. Providing seniors an engaging living environment. Greet all residents and visitors in a friendly and professional manner. Ensure calls are answered promptly and are appropriately directed, manage transportation arrangements, and provide property details to residents and guests.

● Input work orders and resident information.

● Assist Activities Director with planning events and activities for residents. ALASKA AIRLINES, Portland, OR 1991 – 2019

Flight Attendant

Facilitated customer and cabin crew during emergency situations, ensuring quick dissemination of important communication between the flight deck and the cabin crew. Amicably addressed escalating situations by maintaining professionalism and resolving passenger complaints politely, along with assisting customers with distinct needs.

● Mentored new flight attendants and assisted with their onboarding by having them shadow on flights and ensuring they followed all safety and service procedures.

● Assisted with flight attendant hiring events to promote the airline industry and secure qualified candidates.

● Participated in annual training on customer service, conflict resolution, and safety procedures to remain aligned with the latest procedures and requirements.

INDIGO @ 12 WEST, Portland, OR 2017 – 2018

Lead Concierge

Provided a friendly and responsive environment for residents by warmly welcoming them and delivering personalized support. Executed a diverse array of activities, organizing concierge schedules and monthly functions for residents. Administered resident work orders and building reservations. Orchestrated transportation arrangements and recommended local venues, restaurants, and visitor spots.

● Managed volatile situations with poise and professionalism by keenly listening to concerns and resolving conflicts through effective communication.

● Organized various monthly resident events and arranged fundraisers for local charities and homeless shelters. EDUCATION

MT. SAN ANTONIO COLLEGE, Walnut, CA

Associate Degree in General Studies

Contact this candidate