Childcare Assistant Service Representative
Resume:
M E L I S S A E W A L D
*************@*****.***
Polk City, IA 50226
PROFESSIONAL SUMMARY
Passionate and detail-oriented customer service professional with 24 years of experience. Energetic, professional and eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Proficient in handling complex customer issues and promoting a positive experience. Efficiency- driven and organized with team- oriented mentally and dedication to customer satisfaction. business goals and sales excellence. Skilled in coordinating documentation and handling payments. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
SKILLS
Excellent oral and written communication
skills
Excellent problem solving skills
Strong leadership skills Strong attention to detail Ability to meet deadlines Outgoing, organized, positive, patient and motivated
Proficient with Microsoft Office, Excel, CIV
and IC
EXPERIENCE
Customer Service Representative Contractor, Wells Fargo Home Mortgage, Jan 1900 - Current, Waukesha, IA
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Answered inbound calls to greet and assist customers with various needs and questions. Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
Midwest Elite Nannies, Nanny, Jun 2020 - Dec 2020, Waukee, IA Selected activities to reinforce learning and discovery and helped children develop personal interests.
Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement.
Built positive relationships with parents by listening to concerns and requests. Built positive and productive relationship with each student to support continued growth and development.
Communicate with parents regarding observations and concerns or to provide positive feedback.
Childcare Assistant, Generation Next Childcare and Preschool, Nov 2007 - Mar 2020, Johnston, IA ME
Aug 1999
Jun 1999
Used positive techniques to help children work through various social and behavioral problems. Coordinated with administrators and parents to address serious behavioral or care concerns. Taught children as young as 6 weeks the foundational concepts such as how to recognize colors, group objects, and sound out letters.
Built positive and productive relationship with each student to support continued growth and development.
Documented the daily activities, attendance and other information for every child to update facility records and parent review.
Encouraged children to develop social skills by assigning group projects. EDUCATION
Computer Aided Drafting
DMACC - Ankeny, IA
High School Diploma
Urbandale High School - Urbandale, IA
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