Corporate Manager First Officer

NAUSHEEN SHAIKH

Address: **/*, ***, *** ******* Co-op Society, Opposite Mantri Park, N.N.P Road, Near Film-City Road, Goregaon (E).

E-Mail: adodos@r.postjobfree.com

Phone no: 704-***-****

SUMMARY OF WORK EXPERIENCES:

Worked as Customer Service Advisor with Tech Mahindra Business Services Ltd since September 2019 until May 2021.

Working as Deputy Manager with Designer Bodyz since August 2018 handling the daily operations of the hospital.

Worked as Lounge Manager for GVK International & Domestic Lounge at T2.

Worked as Corporate Manager with Frankfinn Institute of Airhostess training.

Worked as Trainer for Aviation & Grooming with Frankfinn Institute of Airhostess training.

Worked as Cabin Services Director with Qatar Airways.

Worked as Cabin Crew with Jet airways.

ACADEMIC QUALIFICATION:

Has finished schooling from Dominic Savio High School (NOS) in the year 1999.

HSC from SNDT College in the year 2001.

WORK EXPERIENCE

Customer Service Advisor with Tech Mahindra Business Services Ltd (September 2019 – May 2021)

Working for Customer Services which pertains to handling queries for UK Telecom Service (Three UK) using customers

Handling queries related to bills and technical assistance on voice calls

Handling the team queries and soup calls in the absence of the team leader

Ensuring highest quality services is delivered on calls to ensure high CSAT scores

Deputy Manager with Designer Bodyz (August 2018 – April 2019)

Maintaining cleanliness in hospital premises.

Coordinating duties of staff nurses.

Maintaining records of enquiries received on phone and emails.

Callings to be done to patients to ensure the balance money are collected.

Generate business from internal customers by up selling different non-surgical procedures and products.

Coordinating with Dr. Parag Telang and fix the appointments with Medical representatives.

Maintain Dr. Parag’s mail box and flag important mails to be answered by Dr. Parag.

Rooms allotted to the patients scheduled for the next day surgery are to be checked a day prior and locked. A checklist for the same to be filled and maintained.

Placing orders for food /Medicines & any other requirements from the patients or relatives.

Keeping the records of remittance claimed.

Lounge Manager for GVK International & Domestic Lounge at T2. (December 2015-

March 2017)

Taking handover from the previous shift manager and doing the needful.

Conduct briefings on shifts and allocating duties to the reporting staff.

Taking rounds of the lounge and ensuring all SOPS are followed.

Maintaining the cleanliness of the lounge.

Handle VIP/CIP passengers and escorting them.

Making the stay comfortable in the lounge for the VIP/CIP.

Making shift wise reports.

Handling/solving customer grievances.

Attending morning meetings with higher management and acting on the issues discussed.

Corporate Manager with Frankfinn Institute of Airhostess training. Reporting of the other department managers, supervisors.

Ensuring the SOPs is followed by all the employees PAN India.

Conducting spot checks for grooming.

Conducting audits in PAN India Centre’s and reporting it to the Chairman of the company.

Conducting Interviews for the managerial position in PAN India.

Trainer for Aviation & Grooming with Frankfinn Institute of Airhostess training. (20132014)

Conducting lectures and ensuring 100% attendance in class.

Conducting grooming checks for students.

Providing SEP (Safety and Emergency Procedure) Training.

Providing First Aid training.

Providing Service training.

Providing Grooming training.

Mentally preparing students for interviews with Airline and Hotel Industry.

Cabin services Director with Qatar Airways (DOHA) – (April 2005- December 2009)

Joined as junior crew (F2) and was promoted to Business Class crew, then was promoted to 1st class crew. Where I had to report to the flight senior.

Ensure the SOPs are followed and updated in the respective manual.

Ensure the grooming standards are well maintained at all times.

Ensuring that all the questions are answered at the time of briefing.

Taking care of passengers and handling special passengers (UNM, wheelchair etc.) As a 1st class crew handling Royal family whenever they travelled.

Was promoted to Cabin Senior

Ensuring all the documents pertaining to the sector is ready.

Conducting briefing with the Captain and First officer.

Ensuring the crew reports on time.

Ensuring the grooming standards of all the crew are met by conducting grooming checks.

Ensure the required documents are carried by all the crew reporting for the flight.

Conducting Service & Safety briefings.

Ensuring all SOPS is followed as per company standards.

Handling the documents of UNM/deportee/Medical asst. passengers.

Cabin Crew with Jet Airways (March2003- April2005)

Joined as Cabin Crew. Where I had to report to the flight senior.

Ensure the SOPs are followed and updated in the respective manual.

Ensure the grooming standards are well maintained at all times.

Ensuring that all the questions are answered at the time of briefing.

Taking care of passengers and handling special passengers (UNM, wheelchair etc.)

SKILLS:

Have done MS-CIT Course.

Have done In-flight Management & Services Course.

PERSONAL DETAILS:

Passport No:

Z2175172

DOB:

19/04/1982

Nationality:

Indian

Religion:

Muslim

Languages Known:

English, Hindi, Marathi

Hobbies

Dancing, Travelling, Cooking

Declaration:

I hereby declare that the information furnished above by me is true and correct to the best of my knowledge and belief.

Place: Mumbai Date:

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