Hitesh Singla
Mobile: +919*********, Email: adodob@r.postjobfree.com
A competent and dynamic professional with an enriching experience of over 2 years in
Customer Service & Support with reputed Companies.
Objective: Seeking to be an effective employee in motivating & team building through value added initiatives, customer orientation, dedication and positively contributing to organizational growth and enhancement with a challenging assignment as Customer Support Executive.
Core Competencies: Client Relationship Management • Technical Support & Troubleshooting • Team bonding • Coordination • Training & Development
IT Skills: Ms-Office, Internet, Excel, Tally 7 & 9.9 version.
Profile at a Glance
A competent and dynamic professional with an enriching experience of over 2 years in Customer Service & Support.
Sound knowledge of latest trends and techniques of the field coupled with proven skills in problem solving, coordination and analysis backed with capability diagnosing and rectifying critical customer issues.
Demonstrated success at people management, relationship building, cross functional coordination and operations management in the most challenging situations.
Capable of working in high pressure environments with strict deadlines and multiple deliverables.
Capable of multi-tasking with an ability to interact with a wide range of people.
Key Functional Areas
Customer Relationship Management
Responsible for client and partner interaction on a regular basis, growing and nurturing existing relationships.
Proactively seeking ways of improving the service respond quickly to any problems or potential problems.
Managing customer service operations which involves resolving customer complaints, providing value added services.
Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
Training & Development/ Team Management
Selecting and monitoring a team of associates, thereby ensuring optimum performance.
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Career Summary
Chandigarh University, Gharuan, (Punjab)
Assistant Admin Officer, Till Working 11th March, 2019
Supervision of all Vendors
Looking after Repair & Maintenance
Looking after Electricity Bill
Looking after Housekeeping
R.S. Green Foods Pvt. Ltd., Bahadurgarh Road, Patiala
Human Resource (HR) Manager, 15th Jan, 2015 – 30th April, 2018.
Developing, analyzing, and updating the company’s salary budget.
Maintaining department records and reports.
Sainico Electricals, Patiala
Human Resource (HR) Assistant Manager, 1st Aug, 2011 – 31st Dec, 2014.
Maintaining computer system by updating and entering data.
Setting appointments and arranging meetings.
Tele-Communications Consultant India Limited, Gobindgarh Toll Plaza
Cashier, 26th April, 2010 – 16th June, 2011.
Successfully handling the Inbound and Outbound calls for Cashiering department.
Harman Institute of Computer Education Society, Patiala
Trainer, 5th Jan, 2007 – 4th Jan, 2008.
Ensuring all current updates are effectively cascaded to the team through briefings and weekly trainings.
Education
MBA in (HR)
B.A, Punjabi University, Patiala, 2011
Diploma in Accounts (Manual & Computerized), Duration : 1 Year
Advanced Diploma in Computer Applications (ADCA), Duration : 1 Year
Personal Details
Date of Birth: 8th Feb 1990
Languages Known: English, Hindi, and Punjabi.
Address: House No. F-385, Ranjit Nagar, Seona Road, Patiala, Pin :147001
Marital Status : Single
Nationality : Indian
Location Preference:Patiala,Chandigarh,Mohali,Delhi
References
Will be provided on request.