Head Server Phone Representative

ABDEL NASSER C. TULAWIE

B**, L** Kamagong St. P.N. Roa Subd. Calaanan, Cagayan de Oro City, Philippines

Email: **************@*****.***

Mobile: +63-965*******/+639*********

Energetic individual with over 4 years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Seasoned leader and decision maker equipped with the finesse to effectively communicate with a variety of client and personality types. Seeking to apply professional background with a team that values a guest-driven approach to hospitality work.

To be able to work in reputable establishment for a long term where I can be able to invest my knowledge, experience and skills for the achievement of the organization’s goals, develop myself and be part in the development of the organization.

PERSONAL DATA

Sex : Male

Age : 27 yrs.old

Birth Date : January 29, 1994

Birth Place : Cagayan de Oro City

Height : 172cm

Civil Status : Married

Nationality : Philippines

Religion : Islam

Language: English – Moderate(written/oral)

Tagalog (Native Language)

CHARACTER REFERENCE

Available upon request

Food Server Trainer/Lead Server

October 15, 2017 – October 13, 2019

Chili’s Dubai, UAE

Trained all new employees on the floor and through classes

Educated existing employees when new standards were rolled out.

Assisted guests with making drink/menu choices and informed them about daily specials and restaurant offerings.

Successfully promoted additional drink and menu items to guests to increase product sales.

Delivered exceptional, friendly and accurate service for all restaurant guests.

Assured customer happiness through friendly, competent service

Provided exceptional service to clients, earning the highest sales of any server

Earned the respect of management, leading to promotion to head server within first three months

Recommended improvements to restaurant's training policies that improved quality of employees

Acted as phone representative taking reservations, resolving concerns, arranging job interviews, etc

Trained and managed a staff of 7-10 people per night. Prepared them for success at the restaurant.

Restocked/cleaned restaurant & reconciliation of the cash drawer.

Food Server October 15, 2016 – October 14, 2017

Chili’s Dubai, UAE

Taking guest orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Take accurate food and drinks orders, using a POS ordering software’s, ordering slips or by memorization.

Deliver checks and collect bill payments.

Carry Dirty plates, glasses and silverwares to kitchen for cleaning.

Provide excellent customer service to guest.

Ensure that all guests get to be assisted in a courteous and professional way when dealing with their needs, concerns, feedbacks and complaints with the company’s products and services.

Assures that every guest needs get to be met as much as possible at all times

Maintain personal grooming as per the brand standards to represent a positive image.

Bartender Oct.r 15, 2015 – Oct. 14, 2016

Chili’s Dubai, UAE

Greet customers and present beverage menus

make recommendations and answer all related inquiries

check identification of customers to verify they are of legal drinking age

take orders from serving staff or directly from customers

record drink orders accurately into register system

prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes

Peel, slice and pit fruit for garnishing drinks.

mix and garnish cocktails according to standard specs

serve snacks to customers seated at the bar

respond promptly to requests from customers in a polite and professional fashion

attempt to limit problems related to customers' excessive drinking by following established procedures

prepare checks for customers

arrange glasses and bottles into attractive and functional displays

ensure clean glasses, bar equipment and working areas

comply with all health, safety and hygiene standards and policies

monitor inventory

order and restock bar inventory

College

Bachelor of Science in Hotel and Restaurant Management

May 2014 – June 2015

Liceo de Cagayan University

Rodolfo N. Pelaez Blvd., Cagayan de Oro City

MS Office Suite (Word, Excel/Spreadsheet, Powerpoint, Publisher, Outlook, Access), Internet, Email, Computer & Web-Based

PROFESSIONAL SUMMARY

CAREER OBJECTIVES

AREAS OF EXPERTISE

Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

Success multitasking while remaining professional and courteous in fast-paced environments.

Food ingredients expert

Master of sales techniques

Food safety understanding

Knowledge of sanitation practices

Beverage & cuisine pairing

In-depth food and wine knowledge

Problem solver

Reliable/flexible schedule

OCCUPATIONAL CONTOUR

ACADEMIC ATTAINMENT

IT SKILLS

Contact this candidate