Customer Service Editor

ADEWUMI MERCY

Address: Physical *, agbado road oke aro, iju ishaga lagos

Tel: 070********

E-mail: adodhm@r.postjobfree.com

CAREER OBJECTIVE: A self-motivated and achievement oriented person with analytical and conceptual mind, able to work effectively in a challenging environment and meet the industrial and commercial profile target.

PERSONAL DATA

Date of Birth: 16th May, 1991

State of Origin: Delta State

Nationality: Nigerian

Sex: Female

Marital Status: Married

PERSONAL SKILLS

Good interpersonal and analytical skills

Ability to work efficiently under pressure

Ability to work efficiently without or less supervision

Good communication/presentation skills

Integrity and Honesty

Ability to maximize my performance and that of others

Team player

Commitment to excellence

Fast learner, self-motivated and target oriented

Good human and working relationship

Computer literate

EDUCATIONAL BACKGROUND

Ambrose Alli University, Edo State

Marigold College, Oworonshoki, Lagos

St Morris Nursery and Primary School, Lagos

QUALIFICATION OBTAINED WITH DATES

B.A Theatre and Media Art 2014

West African Examination Council 2008

First School Leaving Certificate 2002

WORKING EXPERIENCE

SILVERBIRD MEDIA TELEVISION 2013

Key responsibilities

Sourcing for news online

Getting the news scripted out properly

Taking the scripted news story to the editor

NATIONAL YOUTH SERVICE CORPS 2015

Key responsibilities

Teaching

Impacting moral skills to the student

Involving the student in social activities

TECNO MOBILE (Brand Ambassador) 2016 - 2017

Key Responsibilities

Welcoming customers to the outlet

Ensure that all tecno mobile phones are properly displayed and neatly arranged

Working effectively to challenging target

Attending to the customers nicely always

Keeping good and business relationship with the customers

Providing the best customer service at all times.

Training junior staff workers on sales and customer service duties

IROKOTV PARTNERS (Telesales agent) 2018 - 2020

Key Responsibilities

Calling customers who recently downloaded iroko TV application on there mobile phone

Calling customers who abandon the application for a very long time

Making sure they subscribe to iroko TV applications.

Solving all customers issues brought to you either through calls or mails.

Attending to customers request concerning the application at all times.

Training junior staff workers on sales and customer service skills.

EXTRA CURRICULAR ACTIVITIES

Member, Abeni Oroso Theatre Troupe

HOBBIES AND INTERESTS

Reading, Meeting people & Listening to Music

REFEREES

Available upon request

Contact this candidate