JOAQUÍN SOTO R

Address: *** ******* *****, **** *, Milton ON L9E1P3

Telephone: 514-***-****

E-mail: adodgt@r.postjobfree.com

A highly motivated, driven and detail orientated individual who is widely respected for his ability to troubleshoot issues that can affect supplies and office administration. Joaquin has more than 10 years of proven record of creating net value by leveraging an effective business, logistic and warehouse management. On a personal level he is someone who modifies his behavior based on feedback or the self-analysis of past mistakes.

EMPLOYMENT HISTORY

Territory Account Specialist (former TSR), Rogers Communications - Toronto, Canada (2016 – to date)

Responsible for all on site aspects of the customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time and to the right quality standards

Meet sales targets for Digital Cable, Rogers Hi Speed Internet, Rogers Home Phone and Rogers Smart Home Monitoring by targeting residential customers.

Leverage directed sales leads while identifying new sources of opportunities for sales in single family units (SFU's) and select multiple dwelling units (MDU's) by going door to door.

Represent Rogers in the promotion and sales of select cable products in the field and at special events plus any customer follow-up from the sales process.

Assist in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers.

Disposition all sales leads within a sales tool on daily basis.

Ensure completion of all training and certification programs as required.

Obtain and provide local market intelligence and feedback to the Sales group via the sales tool.

Document and submit sales orders on a timely basis for input into our database.

Keep contact with property managers, buildings superintendents and real estate manager to negotiate and coordinate various activities to promote Rogers’s services.

Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.

Shipping/Receiving Coordinator, Target Corporation - Montreal, Canada (2014 – 2015)

Responsible for all on site aspects of the customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time and to the right quality standards

Received, verified, organized, reviewed shipping orders specifying type and volume of product to be loaded, shipping priorities, and delivery dates.

Represented the company coordinating activities including maintenance of schedules, orders and other data records and supporting inverse logistic team.

Located vendors and suppliers interviewed them in order to determine product availability and terms of sales.

Managed paperwork associated with shipping duties maintaining records of goods ordered and received.

Processed requisitions and purchase orders for supplies and goods using SAP system.

Negotiated with customers and followed up on overdue accounts, arranged payment process, answered customer enquiries and resolved disagreements with account receivable.

Compiled and maintained records of quantity, type, and value of goods and reported all shipment shortages and damages to management.

Compared inventories to office records such as sales orders and purchase invoices to review and accurately document inventory.

Prepared weekly reports including stock verification inventory balance, price lists and shortages.

Organized twice a week staff meeting concerning goods received and company policy updates.

Legal Project Advisor, Petroquímica de Venezuela - Valencia, Venezuela (2008 - 2009)

Ensure the provision of quality legal services to the department and is responsible for the management and development for project leadership.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; maintained client data base with update contact information.

Provided support in updating, revising and rewriting legal contracts; discussed legal issues with customers and prepare and revise legal documentation and RFP.

Business Analyst/Legal Advisor/Marketing & Logistics, Guasare Coal International, London U.K (2005 - 2007)

Provide improved customer service operations and develop cost-effective solutions for supply chain, maintenance schedule and distribution issues through strategic planning.

Represented the company with clients, coordinating activities including maintenance of schedules, purchase orders, and other data records.

Managed paperwork associated with shipping duties, and negotiated prices with customers and carriers, followed up contracts, payment process, answered customer enquiries.

Answered calls in a prompt and courteous manner, directing customers to the appropriate contact and responding to inquiries or resolving difficulties.

Created and analyses monthly reports of activities, for the Finance department manager and CFO.

Coordination and maintenance of shipping schedules, orders and other data records

EDUCATION

Certificate of Fundamentals of Global Sports Management, NY State University (2020 – 2021)

Certificate for Successful Negotiation: Essential Strategies and Skills, Michigan University (2019 - 2020)

L.L.M Business Law in the World Context, University of Montreal, Montreal, Canada (2011 - 2012)

International Trade master’s degree, University of Alicante, Alicante, Spain (2003 - 2004)

Bachelor’s Degree in Law, University U.R.B.E, Maracaibo, Venezuela (1995 - 2000)

COMPUTER AND LANGUAGE LITERACY

Competent in Windows environment (i.e., Word, Excel, Power Point)

SAP knowledge (Logistics module)

Fluent also in written and oral Spanish, English and French.

VOLUNTEER AND COURSES

Fox Sports journalism course

Radio host of the sport program “Contacto”

ESPN journalism course

Spanish writer on Agenda social Magazine (in Montreal - Sports section)

Co Host of the sport program Spanglish Sport World

Co Host of the sport program Radio Sports Montreal

OTHERS

Member of the Canadian Association of Journalist

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