JACKLINE MWANGI

Nationality : Kenyan

Gender : Female

Mobile +971*********

Email : adodeh@r.postjobfree.com

Languages : English and Arabic

ON VISIT VISA

●●● ENERGETIC WAITRESS ●●●

Poised to contributing to the success of employer's using exceptional hospitality acumen. PERFORMANCE SUMMARY

Highly-motivated Waitress with extensive experience working in a food service industry. Known for creating in atmosphere of enjoyment for patrons through exceptional customer service. Provides top notch service and maintains a professional yet “approachable” attitude.

• Well versed in handling food and wine recommendations, in sync with patrons’ moods and occasions.

• Track record of preparing and serving specialty food items and drinks to restaurant customers .

• Skilled in handling multiple orders simultaneously especially in rush hours. CORE SKILLS

• Communication • POS Systems • Food Preparation

• Hospitality • Query Response • Complaint Resolution

• Food Hygiene/Safety • Sales Savvy • Cash Handling

• Customer Service • Quality Control • Buffet Management PROFESSIONAL EXPERIENCE

RUNNER: CHICAGO MEATPACKER BAR & GRILL DUBAI. 2020_2021

*Presents a neat professional appearance.

*Helping to keep the set clean and tidy and distributing call sheets, health and safety notices.

*Ensure food/ beverages orders are correct before handed over to waiters.

*Delivering food and drinks to our guests.

*Clear and clean the tables and bring dirty dishes back to the kitchen. Key accomplishments:

Assist the kitchen and service staff as needed to maintain the highest level of food and drinks quality, presentation and timing to optimize our guests dining experience. WAITRESS LE MERIDIEN DUBAI HOTEL. 2018- 2020

• Greet restaurant customers and seat them in their desired areas.

• Present customers with menus and assist them in choosing items.

• Make them aware of the day’s specials and respond to their questions regarding ingredients.

• Provide information regarding spice levels of each chosen item.

• Take customers’ orders and repeat them to ensure accuracy.

• Inform customers of the time it will take for their orders to be served.

• Relay order information to the kitchen.

• Follow up with kitchen staff to ensure order is prepared on time.

• Check prepared order for accuracy and portion size prior to serving.

• Serve food and beverage orders and inquire if customers would like anything else with it.

• Coordinate the services of servers to ensure that condiments and refills are served.

• Present customers with bills, take payments and issue receipts.

• Clear and clean tables and ensure that the around tables are cleaned properly. Key Accomplishments

-Displayed advanced customer service competencies in every position held ensured all guests.

-Repeatedly praised by kitchen and bar staff for clearly communicating guest orders, preferences and special requests to minimize confusion, send-backs and delays. WINDSOR GOLF HOTEL AND COUNTRY CLUB

September 2015 – 2017.

WAITRESS

• Provided exceptional, friendly, and fast service.

• Skillfully anticipated and addressed guests’ service needs.

• Consistently adhered to quality expectations and standards.

• Appropriately suggested additional items to customers to increase restaurant sales.

• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Promptly served all food courses and alcoholic beverages to guests.

• Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages

• Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators.

Key Accomplishments

-Thrived within high-volume environments, serving up to 200 guests per shift.

-Upsold customers effectively (e.g., premium bar brands, appetizers and desserts) and optimized table-turns; outperformed wait staff average sales by up to 15%.

-Received “Employee of the Month” awards and similar honors. Key Skills and Strengths

Personable, energetic and driven to exceed expectations—recognized by supervisors, co-workers and customers for strengths as a;

-Provider of attentive service.

-Cultivator of repeat business.

-Anticipator of guest needs.

-Top-ranked pro in F&B upselling.

-“Multitasking machine” with a strong work ethic.

-Master in winning over difficult guests.

-Dependable professional—on time for all shifts.

-Team player—fill in wherever help is needed.

EDUCATIONAL BACKGROUND

May 2011 - Nov 2014 :NYERI TECHNICAL TRAINING INSTITUTE

:Diploma in Food and Beverage

Jan 2010 – March 2010 : Progress professional center

: Certificate in Computer Studies.

2007-2010 : Kahuhia high School

: Kenya Certificate of Secondary Education

References will be available upon request

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