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Administrative Assistant Case Manager

Fort Lauderdale, FL
August 27, 2021

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Erika Hernandez

Nursing student

Fort Lauderdale, FL


Motivated and organized Prospective nursing student experienced in psychopathology and behavioral psychology settings capable of leading complex situations while sustaining a profoundly professional environment.

Authorized to work in the US for any employer

Work Experience

Program Director

Central Florida Treatment Center - Davie, FL

May 2020 to Present

Manages, guides, coaches and disciplines all staff within their clinic according to organizational standards. Organizes and conducts family gatherings (staff meetings) on a regular basis. • Provides proper training and development to ensure that all staff and contract labor have a clear understanding of company policies and procedures while maintaining compliance with 42 CFR Part 2 and 45 CFR Parts 160 & 164.

• Partners with Talent Acquisitions on recruiting of all center staff positions including contract labor to maintain appropriate staff levels in accordance with local, state, and federal regulations, third party contracts and company policies. • Promotes and maintains a safe environment for staff and patients.

• Ensures key compliance components are met; not limited to local, state, federal, Medicare, and Medicaid requirements. • Responsible for accurate daily accounting of all cash transactions (including deposits) and financial oversight. • Responsible for oversight of all data inputs in the electronic medical records. Assuring daily data reconciliation and accuracy and ensures that patient progress and medical necessity is accurately documented. • Responsible for oversight of end of day and beginning of day accounting of medication inventory at the clinic and is responsible for pharmacy compliance with all DEA and Board of Pharmacy regulations. • Ensures that all patients and staff have completed all intake, admission, discharge and aftercare paperwork. • Ensures compliance with monthly requirements and billables service expectations. • Identifies and addresses clinic needs and makes recommendations for clinic improvement opportunities along with associated ROI. • Develops and maintains a patient group session schedule for counseling staff to further strengthen the patient's bond with the clinic.

• Reports abuse, maltreatment and patient grievances to Operational leaders, and VP, Compliance. • Educates patients in all aspects of treatment, corresponding health issues, steps to recovery and financial responsibilities. • Assists in monitoring all patient activities on center premises. • Actively participates in CARF conformance and the state audit process. • Conducts the treatment team on a regular basis to ensure the highest level of patient care. Ensures all at risk for discharge patients are evaluated and specific plans are established. • Monitors compliance of the organization's special care program. • Sets and communicates the local business plan by quarter for the center and the onsite team. • Monitors key performance indicators, evaluates trends, establishes goals, and monitors progress to established goals.

• Responsible for profit and loss of the center and drives results with self pay and third party patients. • Manages all aspects of the budget including support in setting the annual budget and operates within all operating budgets including payroll, supplies, payroll, doctor time, recruiting costs, general expense and overtime and third party payor performance etc. • Responsible for accurate collection of patient financial responsibility and accountability (including co-pays, deductibles, and financial contracts). • Collaborates with Revenue Cycle Management to ensure patient billing episodes, insurance verification, and charge masters are accurate. • Monitors quality of record keeping and addresses reimbursement impacts. • Informs the Regional Director of significant events, incidents or regulatory issues at the clinic level and makes timely recommendations to address concerns. • Establishes and maintains positive working relationships with local, state and federal authorities. • Provides quarterly quality assurance reviews.

• Consistently achieves a three-year accreditation award from recognized accrediting bodies through daily application and conformance with national accreditation standards. • Prepares and submits annual, quarterly, monthly, weekly and daily reports as necessary. • Actively participates in community relations activities. • Responsible for ensuring that all legal documents are handled according to policy. • Ensures completion of Stakeholder Surveys at the clinic level. • Responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements. • Acts always in the best interest of the program and company; honors, supports and protects the proprietary rights of the company. • Other duties assigned. Supervisory Responsibilities: (Scope of the person's authority, including a list of jobs that report to this job).

Intensive In-Home Clinician

Therapeutic Alliance - Manassas, VA

August 2017 to October 2018

Provided intensive in-home, crisis-oriented counseling and case management for adolescents and families with serious mental and behavioral health care needs. The primary goal of Intensive In-Home Services is to prevent out of home placement or provide transition services from out of home placement back into the home. The goal is to work with clients and their families together to achieve a common goal. Children at risk of foster care placement due to mental or behavioral issues and children with court involvement due to behavioral issues are among the population. Overseeing over 5-8 cases at a time.

• Provided: Crisis Intervention, communication skills training, short-term counseling, individual counseling, family counseling, and services coordination.

• Developed individualized service plans and weekly progress notes.

• Provided 24-hour crisis support and response.

• Provided psychotherapeutic interventions and mental health support to clients.

• Provided ABA therapeutic interventions to children with autism ages 10-15. TMS Technician/Case Manager

Peaceful Ridge Recovery - Davie, FL

June 2016 to July 2017

Delivered TMS Therapy to individuals ages 21 to 65 diagnosed with Major Depressive Disorder, Anxiety Disorders, and Addiction. TMS Therapy is a safe and non-invasive treatment providing an effective treatment to patients and achieving remission. Served as a Case Manager, providing a smooth transition from a rehab facility to society. Providing and monitoring post plans for patients. Peaceful Ridge Recovery provides alternative treatments along with traditional outpatient and inpatient treatment, overseeing over 15 patients at a time.

• Provided educational consultations to potential patients on TMS therapy and Hyperbaric Oxygen Chamber.

• Assisted physician during Motor threshold sessions and worked closely with physician.

• Administered and monitors TMS therapy to patients and Hyperbaric Oxygen chamber therapy.

• Coordinated weekly groups with patients on various topics such as time management, money management, weekly goals, post plan goals, or any other solutions that can help and provide the patient a smooth transition from a rehab facility to daily living in society. TMS Technician

TMS Neurohealth Centers - Rockville, MD

January 2016 to June 2016

Delivered TMS Therapy to individuals ages 16 to 56 diagnosed with Major Depressive Disorder and Anxiety Disorders. TMS Therapy is a safe and non-invasive treatment. TMS Therapy works by delivering magnetic pulses to specific areas of the brain involved in mood regulation areas known to be underactive in those diagnosed with MDD and overactive in those diagnosed with Anxiety disorders. The magnetic pulses stimulate or inhibit brain cells, thereby improving the brain's ability to regulate mood.

• Provided educational consultations to potential patients.

• Assisted physician during Motor threshold sessions and worked closely with physician.

• Administered and monitored TMS therapy to patients.

• Managed administrative tasks such as managing the treatment cycle, reporting statistical activity to center manager, scheduling appointments, collecting copays, and handling all medical records in compliance with HIPAA.

Research Study Assistant/Co-Facilitator

University of Miami - Miami, FL

August 2015 to December 2015

Facilitated the "Mighty Girls -JUEGA" study sponsored by the University of Miami Nursing Department. The purpose of Mighty Girls is to empower girls to resist pressure from friends to engage in activities that put them at risk for early sexual behavior. The project currently focuses on low income, Hispanic/Latino adolescent girls in response to national concerns about the increased risk for teen pregnancy within this US subpopulation.

• Coordinate the study's administrative requirements, including soliciting parent support, processing and verifying consent forms, recruit students into the study, and managing the daily operational requirements.

• Effectively and efficiently manage multiple research sites and participants during study; create an environment that is conducive to maximizing participation.

• Administer the research study ensuring participants adhere to the study's procedures and confirm ethical behavior during the entire study, which allows the study to be executed flawlessly.

• Made recommendations for project enhancements, by creating a website for research study and flyers, to increase number of participants.

Life skills counselor

Everglades Correctional Institution - Miami, FL

January 2015 to July 2015

Served as a correctional case manager in the Corrections Transition Program (CTP). The CTP is a program designed to assist prison inmates who have been incarcerated for more than 25 years preparing for release and re-entry into society.

Each year CTP works with 100 inmates housed at Everglades Correctional Institution in Miami, Florida, to facilitate their transition from inmates to productive members of society.

• Provided Case Manager Services for 12 inmates by developing, implementing, and monitoring their individualized Post-Release Plan (PRP) in preparation for their community integration and parole committees.

• Developed workshop presentations on healthy living skills, with an emphasis on incorporating recreational and social activities, for over 100 inmates providing interactive activities and post workshop writing assignments

• Providing substantial support and counseling individually to 12 inmates, of which 5 out of 12 inmates earned their parole and are currently successfully assimilating back into society. Health Administrative Assistant

Dr. Hernandez - Miami, FL

May 2010 to January 2014

Served as the Healthcare Administrative Assistant providing customer service and operational support for Dr. Mauricio Hernandez General Surgery practice.

• Managed the administrative operations consisting of the front desk management, scheduling appointments, processing insurance claims, and overseeing logistic requirements.

• Ensured the consistent compliance of the Health Insurance Portability and Accountability Act throughout the practice assuring patient confidentiality at all times.

• Recognized as the employee of the quarter for providing outstanding service to patients (November 2010).


Bachelor's in Nursing

Doral, FL

August 2019 to Present

Bachelor of Arts in Psychology in Psychology

Florida International University - Miami, FL

Associate of Arts

Miami Dade College - Miami, FL


• Crisis Intervention

• Mental Health Counseling

• Addiction Counseling

• Group Therapy

• Behavioral Health


Cognitive Ability — Proficient

July 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient

Work Style: Reliability — Expert

July 2019

Tendency to be dependable and come to work

Full results: Expert

Electronic Health Records: Best Practices — Highly Proficient September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Attention to Detail — Familiar

July 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information


● Bilingual: Write/speak English and Spanish fluently.

● Excellent communication skills for Patient-Centered Care.

● Immense ability to multi-task to meet deadlines.

● Problem-solving skills.

● Proficient in using neurostar, brainsway, and Hyperbaric Oxygen Chamber.

Contact this candidate