DAVID CROCKER

Sales Services Program Manager

CONTACT

Guatemala City

+502-****-****

+502-****-****

adod5u@r.postjobfree.com

jodacrocker

https://www.linkedin.com/in/d

avid-crocker/

EDUCATION

PhD in Projects of Business

Management and

Executives Development

Universidad Internacional

Iberoamericana. Mexico

2012 – 2018

Specialization in Project

Management &

Formulation and

evaluation of investment

projects

San Francisco University.

California, United States.

2009 - 2009

Major in LEAN Project

Management

Stetson University.

Florida, United States

2009 - 2009

SUMMARY

I joined to Cisco Systems Inc., in June 2016 as project manager for the switching and routing projects with Claro Guatemala. Since June 2018 I took the position as Regional Program Manager for Central America and the Caribbean. This role consists of building and deploying the tools and processes enabling resource sharing between the countries and across different organizations. I manage a team of ten (10) Project Managers in the region.

Before Cisco, I had worked as Sales Services Manager (CFR Role) in Ericsson as part of CORE 3 Sales Team. I worked in the preparation, presentation and defense of offers in responds of RFP s. Also I participated in negotiation stage in order to close the deals.

WORK EXPERIENCE

Regional Program Manager 06/2016 – 08/2020

Senior Project Manager

Cisco Systems, Inc.

Formulate, organize, and monitor interconnected projects. Deciding on suitable execution strategies and objectives aligning with overall business goals.

Responsible for Program of Central America and Caribbean. Project Management activities for Routing and Switching, Package CORE, IT, Transmission and SW Development projects.

Sales Services Manager (CFR role) 12/2012 – 04/2016 Ericsson.

Member of Sales CORE 3 team in offers preparation in response of RFP

(Request for proposal) of Key Deals of our customers in Latin America. Sales Services, Business Development, Negotiation, Business Case and Risk Assessment.

Senior Customer Project Manager 12/2009 – 04/2016

Ericsson.

Project Management activities for telecommunication high complex projects. Implementation Manager 04/2008 – 11/2009

Ericsson.

Execution manager. Manage all the operative activities in the project. ASP Installation Manager 09/2007 – 03/2008

Ericsson.

Manage Ericsson Contractors, quality control.

Account Manager 03/2007 – 09/2007

Isertec, S.A.

Sales of services and products. Business Development. MBA Executive in Finance

ESI School of Management /

Franklin University.

Guatemala / Ohio, United States

2008 - 2009

Electronic Engineer

Universidad de San Carlos de

Guatemala. Guatemala

2002 - 2006

LANGUAGES

Spanish – Native

English – Fluent

CENTIFICATIONS

2019 - Certified ScrumMaster®

(CSM®) - Scrum Alliance

2015 - Ericsson Senior Project

Manager - (ESPM).

2015 - Ericsson Network Rollout.

2013 - Ericsson CFR within

Commercial Skills for Services.

2011 - Ericsson Experienced

Project Manager - (EPM).

2009 - Project Management

Professional (PMP) - PMI.

Transmission Engineer 06/2006 – 12/2006

Claro.

Transmission installation supervision and test coordination. Installation Supervisor 10/2005 – 04/2006

Halcón de Guatemala.

Supervisor of installation of tracking system for a transport companies. SKILLS

Sales: Negotiation of commercial agreements. Creating and maintaining good relations with customers.

Business Development: Finding new ways to approach customers. Creating add-on sales opportunities.

Negotiation: Strong negotiation skills, for both scenarios, sales and project management. Since I have been in both sides, I have deep understanding of negotiations in business and customer relationship.

Program/Project Management: Time, Budget, Cost control. Risk, Quality and Customer satisfaction focus. Leadership and communication.

Financial Analysis: Reviewing and organizing raw data. Creating charts to better explain data. Applying known KPIs. Generating conclusions and recommendations.

Technology – Telecommunications: Strong understanding of the business, the stakeholders involved, KPIs and areas for growth. HONOR & AWARDS

Ericsson - RLAM Most Valuable Player (MVP) award Q1 - 2014.

Ericsson - RLAM COMPETENCE DEVELOPMENT DIRECTIVE - Scholarship for PhD in Projects of Business Management and Executives Development - 2012.

Ericsson - RLAM Top Performer PMO Capabilities award - 2012.

Ericsson - RLAM Top Performer PMO Capabilities award - 2011.

Ericsson - RLAM MVP award nomination - 2010.

PROFESSIONAL REFERENCES

Mario Salazar – Porfolio Manager Cisco. +502-********

Julio Conde – Regional Engineering Manager Claro. +502-********

Javier Polania – Senior Account Manager Ericsson. +502-********

Nancy Alvarado – PMO Line Manager Ericsson. +506-********

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