Front Desk Service Coordinator

KAITLYN WIENER

**** ******** ***** #**** *******, OH, 45103 513-***-**** *********@**********.***

SKILLS

Clean, neat, working machine with 6 years experience in service-oriented environments to offer and with an ambition to learn more.

Adaptable

Hard-working

Organized

Empathetic

Creative thinker

Basic Microsoft

Knowledge

High tolerance

Attention to detail

Keen Observer

EDUCATION – High School Diploma

Attended Comstock High School, Graduated in 2016.

EXPERIENCE

Hilton Garden Inn – Front Desk Associate – May/2021 to August/2021

Provide all customers with the best service and help all in any way possible.

Take inbound calls, handle any outbound calls. Able to reply to emails and reviews professionally, send forms (ex. credit card authorization forms) or other documents and information as needed.

Trained to work OnQ system to create/modify/cancel reservations according to customer requests and needs. Able to set up direct billing, post charges as well as receiving payment, both cash and card.

Receive/Send faxes for reservation information to either book or update existing reservations.

Basic upkeep of lobby, keeping the pantry stocked with snacks and beverages as well as provide any hotel supplies (soap, toothpaste, combs, etc) for customers upon request.

Dillard's – Sales Associate/Cash Office – January/2021 to May/2021

Trained to work in Cash Office, which entails counting Vault and keeping records of counts. Count all sales floor registers, depositing their cash sales and replenishing their drawers with what they need. Experienced with QWS 3270 program for all Cash Office procedures.

Print out and keep track of paperwork needing be filed away after cash office has been verified.

Work all checks given for previous day through Wells Fargo program, shred ones from the last month.

Gives superior customer service over the phone taking any inbound calls and while helping customers through customer service desk area.

Keep all areas cleaned and organized to ensure all things (paper, pens, supplies, etc.) are easy access for all to find.

Ulta Beauty – Beauty Advisor – November/2020 to January /2021

Guest Servicing all customers within the store, on the register and on the floor.

Trained how to use MIA phones for stocking and merchandising in store. Fairly adequate with the program with an eagerness to become better.

Facing products and keeping shelves organized for customers to find things they need more easily and keeping our store looking beautiful. Replacing any empty areas with product as needed.

Keeping all that customers come in contact with (I.e. card readers, displays, mirrors, register counters, etc.) cleaned, sanitized and organized. Keep store clean with sweeping and dusting as needed.

Sonesta ES Suites – Front Desk Clerk – March/2020 to April/2020

Laid off due to the Covid-19 after a month of work.

Learned how to operate the Opera system rather decently.

Had to keep a keen eye on the facilities due to working alone most of the time. Vacuumed, swept, and kept the bathroom area stocked up.

Kept area sanitized, well stocked with snack and beverages as well as the coffee station.

Kept all customers informed with all that was going on especially with Covid emerging within the US.

Meijer -- Produce Clerk -- Dec/2017 to March/2020

Worked in the Service department as a Service Desk representative and Cashier with Service Coordinator experience, then moved to Produce department mid March of 2019

Kept work area well-stocked to maximize productivity, condensed displays and inventory to help with keep the work environment organized

Do light housekeeping to keep clean and sanitized work space, discarding garbage and cardboard, sweeping and mopping

Inspected floor displays, noted missing or overripe items which then were removed and replenished with fresh produce

Performed temperature checks on refrigerated displays and coolers holding inventory

Markdown any products a few days prior to expiration date for quick sale

Adhered to "First In, First Out" when stocking

McDonald’s – Cashier – Sep/2014 to Oct/2017

Used cash registers and POS systems efficiently

Maintained customer areas by cleaning, filling, and organizing drink/sauce station and dining areas

Served and assembled food and drink orders efficiently while maintaining appropriate portions, tidiness, cleanliness and following safety procedures

Maintained a clean and safe environment by cleaning and sanitizing kitchen, bathrooms, areas holding inventory as well as dishes, sweeping and mopping

Capable of listening to customer complaints and concerns and able to appropriately respond to take care of the customers needs

Stocked all products necessary to keep efficient work flow throughout shift.

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