Personal Assistant Line Operator
Resume:
stella chapman
Stella Chapman
Craig, CO *****
*****************@*****.***
I'm a hardworking compasinatewoman who gets her work done and follows direct instructions and loves to work with the public. I want to return to work so badly. I had a stroke in 2009 and haven't worked since. But I am much better and am ready to return to work. I would be a great accent to any company, I am ready, willing, and able. To do this. You won't regret it if you hired me. Authorized to work in the US for any employer
Work Experience
Deli Clerk
Safeway - Steamboat Springs, CO
March 2007 to October 2007
Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Butcher and clean fowl, fish, poultry, and shellfish to prepare for cooking or serving. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Take and record temperature of food and food storage areas such as refrigerators and freezers. Keep records of the quantities of food used.
Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving. Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets. Portion and wrap the food, or place it directly on plates for service to patrons. Weigh or measure ingredients.
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads. Load dishes, glasses, and tableware into dishwashing machines. Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Clerk
The UPS store - Steamboat Springs, CO
October 2006 to February 2007
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
Complete and maintain records such as state-required documents, tracking documents, or product inventories.
Conduct market research and analyze industry trends. Interview and hire new employees.
Line operator
Andersons
February 2004 to October 2006
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests. Calculate and quote charges for services such as long-distance connections Perform clerical duties such as typing, proofreading, and sorting mail. Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Promote company products, services, and savings plans when appropriate. Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. Keep records of calls placed and received, and of related toll charges. CNA/Unit secretary
Memorial Regional Health - Craig, CO
March 2001 to November 2004
Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures. Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Establish work procedures or schedules and keep track of the daily work of clerical staff. Manage projects or contribute to committee or team work. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Manager
Country Junction - Craig, CO
March 1992 to November 1995
I opened and closed the store helped customers decide what they wanted I answered phones I did banking services
• Managed client records
• Set up client appointments
• Performed customer service surveys
Education
High school or equivalent in Basic stdies
Cncc - Craig, CO
February 1994 to November 1996
High school or equivalent in Basic
CNCC - Craig, CO
February 1991 to April 1992
Skills
• Food Service
• Data Entry (10+ years)
• Transcription (8 years)
• Computer Operation (10+ years)
• Word Processing (6 years)
• Food Preparation (10+ years)
• Databases (10+ years)
• Typing (10+ years)
• English
• Meat Cutting
• Proofreading
• Cooking
• Medical Records
• Clerical Experience
• Microsoft Powerpoint
• Front Desk
• Vital Signs
• Event Planning
• Administrative Experience
• Office Management
• Personal Assistant Experience
• Accounting
• Human Resources
• Accounts Payable
• Management
• Search engines
• Microsoft Outlook
• Bookkeeping
• Medical Office Experience
• Customer support
• Accounts Receivable
• Employee Orientation
• Customer service
• Care plans
• HIPAA
• Negotiation
• Sales
• Training & development
• Calendar management
• Google Suite
• Budgeting
• Documentation review
• Upselling
• Sales support
• Windows
• Medical scheduling
• GitHub
• Technical writing
• Confluence
• HTML5
• JavaScript
• Conflict management
• Balance sheet reconciliation
• Payroll
• Growing experience
• Banking
• LAN
• Remote access software
• Constant Contact
• Project Management
• Customer relationship management
Languages
• English - Expert
Awards
CNA
March 1997
I took my CNA test and passed with flying colors. I was very good at my job The patients loved me. And so did the doctors and nurses Certifications and Licenses
CNA
April 1999 to Present
Taking vitals hygiene feeding making beds admitting discharging assisting doctors and nurses answering phone filings records
Assessments
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Completed
November 2020
Applying customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Familiar
January 2021
Responding to customer situations with sensitivity Full results: Familiar
Verbal communication — Familiar
January 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Memorization — Completed
January 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Completed
Food service: Customer situations — Familiar
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Familiar
Food service: Customer situations — Familiar
March 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Familiar
Sales skills — Familiar
May 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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