WILLIAM SMITH Q

Modesto, CA ***** * 209-***-**** « adod49@r.postjobfree.com

Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged,

empowering work culture. Documented strengths in building and maintaining relationships with

diverse range of stakeholders in dynamic, fast-paced settings.

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level

position in a healthy environment. Ready to help team achieve company goals.

Skills

¢ Strategic planning ¢ Planning and Coordination

¢ Negotiation * Critical thinking

¢ Organization and Time management ¢ Data management

¢ Reading comprehension Staff Management

Work History

Behavioral Change Manager, 11/2019 to 11/2021

GEO Reentry Services - Stockton, California

Established and maintained long-range plans for quality assurance.

« Planned, created, tested, and deployed system life cycle methodology to produce high quality

systems to meet and exceed customer expectations.

« Recognized schedules for participants in areas needing improvement and implemented

behavior change in regards to evidence based practice that fit into program standards,

enhancing productivity 95%.

« Increased operational efficiency by developing improved filing systems for confidential client

records and reports.

¢ Developed detailed plans based on broad guidance and direction.

¢ Defined clear targets and objectives and communicated to other team members.

« Directed group of ten participants or more while training two associates handling daily and

complex requirements of case managers department.

Case Manager, 03/2011 to 11/2018

New Hope Recovery — Modesto, CA

« Increased referral rates by providing excellent service and building meaningful relationships

with patients and caregivers.

¢ Participated in professional growth programs to support special education improvement

efforts.

Collaborated with external agencies to meet educational and transitional needs of students.

¢ Managed support services and fostered communication among social workers, therapists,

hospital staff and patients.

¢ Evaluated treatment plans against individual goals and healthcare standards.

¢ Facilitated special education placement process in partnership with parents to provide free

appropriate public education for eligible referrals.

¢ Helped patients receive appropriate, high-quality care with reasonable results.

« Educated patients and loved ones about different treatment options and outside care

approaches to reduce burden on hospital resources.

¢ Managed caseload of 12 participants while helping them to understand a system to provide

comprehensive, community-based care.

Sorter, 12/2008 to 08/2011

UPS - Oakland, Cal

* Opened all incoming packages to sort according to sizes, batch numbers and types.

¢ Stacked items according to weights, sizes, types and picking priorities.

¢ Formed, taped and lined cases for finished product packaging.

¢ Assessed and sorted items into containers or designated areas according to classification,

size and condition.

¢ Used hand-held scanner to enter data product information.

¢ Compared work order information with item and batch numbers to pick correct items.

¢ Received incoming shipments and compared shipments to associated documents to verify

accuracy of orders.

¢ Loaded, unloaded and transferred materials using standard warehouse equipment, taking

additional precaution when moving fragile items.

¢ Performed general cleaning and housekeeping duties, including sweeping and mopping floors

and removing and stacking pallets.

¢ Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

Education

Associates Psychology /Human Services: Human Services/psychology, 08/2018

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