Verification Specialist Chase Bank
Resume:
Betty J Jackson
Las Vegas NV
Email: ****************@*******.*** www.linkedin.com/in/betty-j-jackson-22699111a
Career Objectives
Seeking full-time employment in the Sales, Banking, Legal, Educational or Private sector where there is room for growth, offers challenges with a competitive salary, promotions and a flexible schedule.
Educational Background
University Of Phoenix, Las Vegas NV
MBA (Masters of Business Administration)
3.11
North Carolina Central University, Durham NC
BA –Psychology
Special Skills
Customer Service
Power Point
FDCPA certified
Systems: Workforce, Citrix, Aves,
Excel Intermediate /graphs, charts, tables
Employment Background
LACare Medical/PASC Las Vegas NV
Feb 2020-Present
Members Customer Service Rep
Receive and make outbound calls to Members regarding their benefits package
Answer and resolve issues pertaining to their plan
Interface with other Depts based on the DLP guildlines of the members concerns
File Greivances and Appeals regarding issues with services pertaining to their plan
Humana Pharmacy Las Vegas NV
Nov 2018 –Present
Medical Customer Services Rep
Work Inbound calls from Members wanting to fill their prescription medication
Research account to make sure no duplicate orders are requested or placed
Send fax request to the members doctor if medication has expired for refill
Run test claims on accounts for copay status, benefits, and why claims were rejected
Maneuver through approximately 4-7 screens with dual monitors
Interface with various depts. with members and questions regarding their plan
Document each account on services provided
Work approximately 15-30 accounts per day
Czars Marketing Group Las Vegas NV
July 2018 – Aug 2018
Sales Rep
Make outbound calls to customers that are affiliated with Diamond Resorts, Vacation. Reservation Center, Spinnaker Resorts etc.
Advise if packages are expired or credit is being issued for new vacation package
Make sale and turn over to closer
Average 2-5 Sales per day
Appleone Temp Agency Charlotte NC
Airgas National Carbonation
Feb 2018-Apr 2018
AR Collection Specialist
Contract to Hire
Worked B2B Collection Accounts
Contact Customers regarding outstanding balances 60-120 days past due
Made payment arrangements, Processed payments over the phone
Send out duplicate statements/invoices and other pertinent documents needed
Reviewed accounts that were on credit hold for releas
Interface with other dept. regarding unpaid balances, monthly meeting of Account progress
Met monthly goal of $60,000
Talentridge - Charlotte NC
The Lash Group
Oct 2017 –Feb 2018
Benefits Verification Specialist
Contract to Hire
Contacted Insurance Providers regarding Patient benefits i.e. Cigna, Humana, Blue Cross Blue Shield, Aetna, Medicaid/Medicare
Pisca the account, loading information from Insurance Provider into appropriate Blurb
Computer savvy in being able to access various information in the system
Notate finding of benefits in system and process claims
Load data in Letter format to send out to doctors office
Nations Recovery Center, Atlanta GA
July -2016 – Sept -2016
Judgement Collections
Worked on Judgement dormant Accounts
Outbound/Inbound calls regarding past due balances
Set Customer up on payment arrangements, settlements
Collect payments
Skipped traced accounts for current address, phones etc. for contact
Sent out past due notices for contact
Atlanta Journal Constitution –Newspaper, Atlanta, GA
Aug 2016 – Jan 2017
Machine Inserter
Inserted Ads, Flyers, Programs, Newspapers into machine
Responsible for keeping the inserts going, correct any jams or machine stoppage
Required to lift up to 50lbs
Required to stand up to 8 hrs per shift
Newsday/Cablevision, Melville NY
Mar 2014 thru Mar 2016
Finance Dept./Credit-Collection Specialist
Work Business to Business Accounts
Contact Customers on past due balances
Negotiate payment arrangements
Take payments over the phone
Interface with other Depts. regarding the status of account
Recommend omitting Ad if the account on an arrangement to become current
Send out letters, and invoices to notify delinquency
Schedule monthly meetings with Sales Team to discuss delinquent accounts
Newsday/Cablevision, Melville NY
Mar 2015 thru July 2015
Warehouse –Collator P/T
Worked in a Warehouse setting
Collated Ads into a feeder machine
Lifted bundles up to 50 lbs
Monitor machines for any trouble with feeder
Forster & Garbus, Commack NY
Oct 2013 thru July 2014
Legal Collections/Wage Garnishment
Worked Pre-Judgment accounts that are 90 to 120 + past due
Assigned a Portfolio with a goal of 35,00 to 60,000 per month
Work incoming calls and forward to the correct department if needed
Collect payments, make payment arrangements and settlements
Trained on Post Judgment Accounts
Contacted customers Employment to verify employment, request wage garnishment status
Submitted paper work to start or restart if garnishment is not in place
Cohen & Slamowitz, Woodbury, NY
Feb 2013 thru Oct 2013
Legal Collector-Prejudgment
Worked Pre-Judgment accounts that are 90 to 120 + pass due
Assigned a Portfolio with a goal of 35,00 to 60,000 per month
Worked Dialer Accounts that are in default or new for business
Work incoming calls and forward to the correct departmemt if needed
Follow up with emails to various depts. if additional information is needed
Collect payments, make payment arrangements and settlements
Trained on Post Judgment Accounts
Chase Bank, Tampa Florida
Oct 2011 thru June 2012
Home Equity Collections 2
Worked in a Call Center Environment
Collected o delinquent Mortgage Accounts
• Offered Payment options, Deferments, Modifications
• Documented Arrangements
• Multi-task with follow up calls, interface with other departments
TelePacific Communications, Las Vegas, NV
July 2009 thru July 2011
Collections Finance Specialist
• Worked Business to Business Telephone Accounts
• Collected on Delinquent Balances
• Provided Payment Arrangements
• Reconnected Services once disconnected for non payment
• Documented accounts, multi-tasked, return phone calls, emails, interface with other departments
Contact this candidate