Customer Service Represenative
Resume:
Rosemary Rodriguez
Brooklyn New York 11203
Objective:
Customer Service, Medical Assistant
Customer service professionals offering 8 years of diversified experience excellent communication and problem-solving skills. Attention to detail. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations able to focus on projects develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity, bilingual English Spanish
Work Experience
Bio-mat
2007-2009 Lab Manager
Allentown PA.
* My responsibilities were to process plasma from donors, payout donors as to pack and ship plasma. To maintain the freezer to record the temperatures at the beginning of the day and at the end of the day. Also if needed to fill in as a phlebotomist When needed, Take the donors and screen them.
Sacred Heart Hospital
Allentown Pa. 18105
2006-2008 Medical Assistant/Receptionist
* My responsibilities were to take a medical history from patients, vital signs, administer allergy shots, immunizations. Explaining treatment procedures to patients, assisting physicians during examinations, talking to patients about medications and special diets including answering the telephone, scheduling appointments. Billing, translation English & Spanish, compassionate, multi tasked experience with computer scheduling and electronic medical records daily operations of front desk including billing collecting co-pays, requesting prior authorizations and
Sacred Heart Hospital
2004-2006 Patient Transporter
* My responsibilities were to take patients to their procedure to transport them from their room within the hospital to the appropriate destination within the hospital such x-ray, surgery, and dialysis. Etc. This position was a per diem position
Home Care
Home Health Aide Allentown Pa.
1997-2004
* My responsibility was elderly. Non-medical, in-home care and disabled adults hygiene assistant Bathing, grooming, toileting content are Meal preparation/ diet monitoring, feeding, medication reminders
Education
Olney High School
High School Diploma
Harrison Career Institute
star Technical Institute
New York Learning online
John Hopkins University (New York City)
*Contact Tracer Certification
State University of New York
*Home Health Aide or Personal Care Aide Certificate
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