Management Consultant-Professional Summary Exceptional Organizational
Resume:
Vernon D Cook
Appleton, Wisconsin 54961
920-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Exceptional organizational skills, coupled with a talent for designing and implementing programs, curriculums, and procedures. Effective communication skills, both verbal and written. Able to work independently or as part of a team. Known as a results-oriented problem solver. Comfortable with leadership roles as well as in a supporting capacity.
SKILLS
From Indeed.com skills assessment
Basic attention to detail - Proficient
Work style: Conscientiousness - Proficient
Sales skills - Proficient
Call center customer service - Proficient
Cleaner fit - Highly Proficient
Recruiting - Proficient
Real estate - Highly Proficient
Customer focus & orientation - Proficient
Administrative support professional fit - Highly Proficient
Receptionist - Proficient
WORK EXPERIENCE
6/2021 to 8/2021
1/2017 to present
Express Employment Professionals
Appleton, Wisconsin
Call center customer service representative
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
2 Bud's N A Bucket Lawn Care
Appleton WI, Wisconsin
CEO/CFO/Administration Director/Recruiter
Handle all HR, Payroll and Administrative duties, work with QuickBooks
Gathering information for proposals, quotes
Using various software Excel, MS word Development and maintenance of Web sites
Take ownership of candidate experience by designing and managing it Develop job postings, job descriptions, and position requirements
Perform reference checks as need
Facilitate the offer process by extending the offer and negotiation employment terms
Manage onboarding and new hire process
Stay abreast of recruiting trends and best practices
Manage the overall interview, selection, and closing process
1/2018 to 5/2021
Blue Chip Pros
Appleton, Wisconsin
Supervisor
Assess training needs of staff and Collaborate with workers and managers to solve work-related problems.
Conduct staff meetings to relay general information or to address specific topics, such as safety.
Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
Evaluate employee performance and Inspect equipment for wear and for conformance to specifications.
Inspect job sites to determine the extent of maintenance or repairs needed.
Inventory supplies and requisition or purchase additional items, as necessary.
Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
9/2014 to 11/2018
Hiring Manager/ Supervisor
Prestige Maintenance USA
Appleton, Wisconsin
Clean and polish furniture and fixtures.
Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Clean chimneys, flues, and connecting pipes, using power or hand tools.
Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.
Monitor building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliance use to ensure that hazards are not created.
3/2009 to 4/2015
Grounds Keeper, Security Guard
M H Landscaping
New London, Wisconsin
Answer alarms, telephone calls to take messages, answer questions, and provide information and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
3/2006 to 4/2016
Listing Agent/Business/Management Consultant
Home based Business
Cardiks virtual Assistants
Created a listing template for use in the ebay auction, craigslist and other websites
Answer telephone inquiries
Assist customers with issues that pertained to the product
Managed an ebay, selling over 20000 items
responsible for all customer service, collections, customer questions and response
designed listing templates, created invoices, create attractive listing layout, setup payment options
4/2006
To
9/2011
Management Trainee,, Cook, kitchen Utilities, Baker, Night Auditor, Food Service Manger, Front Desk Agent, Custodian, Retail Clerk
Xanterra/Forever Resorts
Placed orders to restock merchandise and handled receiving of products Managed payroll, scheduling, reports, and interacting with clients and multitasked many projects and tasks email, inventory, and maintained clientele book and records Integrated new register functions And Cleaned and organized offices, meeting room, and laundry room.
1/1999
To
7/2006
CEO, Manager, Security Guard, Cook, Baker, Retail Manager, Night Auditor
Homestead Acres Ranch
Update database on computer, and document cases of abuse/neglect.
Analyze market conditions to determine acreage allocations. Hire and discharge personnel.
Prepare financial and other management reports. Preparing payrolls and keeping records.
Answered all phone calls and emails for lease inquiries.
Performed regular maintenance and repair work on various rental units.
Maintained lawn area and assisted to remove snow from ground.
Hire and discharge personnel.
Prepare financial and other management reports.
Preparing payrolls and keeping records.
Contact this candidate