Vernon D Cook

**** ********* ** #*

Appleton, Wisconsin 54961

920-***-**** adod13@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptional organizational skills, coupled with a talent for designing and implementing programs, curriculums, and procedures. Effective communication skills, both verbal and written. Able to work independently or as part of a team. Known as a results-oriented problem solver. Comfortable with leadership roles as well as in a supporting capacity.

SKILLS

From Indeed.com skills assessment

Basic attention to detail - Proficient

Work style: Conscientiousness - Proficient

Sales skills - Proficient

Call center customer service - Proficient

Cleaner fit - Highly Proficient

Recruiting - Proficient

Real estate - Highly Proficient

Customer focus & orientation - Proficient

Administrative support professional fit - Highly Proficient

Receptionist - Proficient

WORK EXPERIENCE

6/2021 to 8/2021

1/2017 to present

Express Employment Professionals

Appleton, Wisconsin

Call center customer service representative

Answering phones from customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources.

Handling and resolving customer complaints regarding product sales to customer service problems.

Providing customers with the organization’s service and product information.

Processing forms, orders, and applications requested by the customers.

Identifying, escalating priority issues and reporting to the high-level management.

Routing inbound calls to the appropriate resources.

Following up complicated customer calls where required.

Completing call notes and call reports as necessary and updating them in the CRM.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Recording details of comments, inquiries, complaints, and actions taken.

2 Bud's N A Bucket Lawn Care

Appleton WI, Wisconsin

CEO/CFO/Administration Director/Recruiter

Handle all HR, Payroll and Administrative duties, work with QuickBooks

Gathering information for proposals, quotes

Using various software Excel, MS word Development and maintenance of Web sites

Take ownership of candidate experience by designing and managing it Develop job postings, job descriptions, and position requirements

Perform reference checks as need

Facilitate the offer process by extending the offer and negotiation employment terms

Manage onboarding and new hire process

Stay abreast of recruiting trends and best practices

Manage the overall interview, selection, and closing process

1/2018 to 5/2021

Blue Chip Pros

Appleton, Wisconsin

Supervisor

Assess training needs of staff and Collaborate with workers and managers to solve work-related problems.

Conduct staff meetings to relay general information or to address specific topics, such as safety.

Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.

Evaluate employee performance and Inspect equipment for wear and for conformance to specifications.

Inspect job sites to determine the extent of maintenance or repairs needed.

Inventory supplies and requisition or purchase additional items, as necessary.

Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.

Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.

9/2014 to 11/2018

Hiring Manager/ Supervisor

Prestige Maintenance USA

Appleton, Wisconsin

Clean and polish furniture and fixtures.

Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment.

Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

Clean chimneys, flues, and connecting pipes, using power or hand tools.

Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.

Monitor building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliance use to ensure that hazards are not created.

3/2009 to 4/2015

Grounds Keeper, Security Guard

M H Landscaping

New London, Wisconsin

Answer alarms, telephone calls to take messages, answer questions, and provide information and investigate disturbances.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.

Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

3/2006 to 4/2016

Listing Agent/Business/Management Consultant

Home based Business

Cardiks virtual Assistants

Created a listing template for use in the ebay auction, craigslist and other websites

Answer telephone inquiries

Assist customers with issues that pertained to the product

Managed an ebay, selling over 20000 items

responsible for all customer service, collections, customer questions and response

designed listing templates, created invoices, create attractive listing layout, setup payment options

4/2006

To

9/2011

Management Trainee,, Cook, kitchen Utilities, Baker, Night Auditor, Food Service Manger, Front Desk Agent, Custodian, Retail Clerk

Xanterra/Forever Resorts

Placed orders to restock merchandise and handled receiving of products Managed payroll, scheduling, reports, and interacting with clients and multitasked many projects and tasks email, inventory, and maintained clientele book and records Integrated new register functions And Cleaned and organized offices, meeting room, and laundry room.

1/1999

To

7/2006

CEO, Manager, Security Guard, Cook, Baker, Retail Manager, Night Auditor

Homestead Acres Ranch

Update database on computer, and document cases of abuse/neglect.

Analyze market conditions to determine acreage allocations. Hire and discharge personnel.

Prepare financial and other management reports. Preparing payrolls and keeping records.

Answered all phone calls and emails for lease inquiries.

Performed regular maintenance and repair work on various rental units.

Maintained lawn area and assisted to remove snow from ground.

Hire and discharge personnel.

Prepare financial and other management reports.

Preparing payrolls and keeping records.

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