Curriculum Vitae of Lerato Maretlane

PERSONAL INFORMATION

NAMES Lerato Moipone Denise SURNAME Maretlane

POSTAL ADDRESS 38 Blesbok Crescent Fauna

9301

MOBILE NUMBER 065*******

065*******

E-MAIL ADDRESS adod04@r.postjobfree.com GENDER Female DATE OF BIRTH 05 July 1987

ID NUMBER 870-***-**** 085

DEPENDANTS Two

DRIVERS LICENSE None

HOME LANGUAGE South Sotho

LANGUAGE PROFICIENCY English & Afrikaans

High School Qualification

HIGH SCHOOL Ladybrand High School HIGHEST GRADE PASSED Matric senior certificate 2004

Employment History

CURRENT EMPLOYER PSG WEALTH FINANCIAL PLANNING (PTY) LTD YEAR 11 February 2019 till current POSITION HELD Administrative Assistant for Long term Insurance, Investments, and Medical aid

• Drafting Quotes for Long Term Insurance and

Medical aid

• Receiving and sending new applications and

amendments for Long term insurance, Medical

aid and Investments

• Uploading Wills on the system and filing them

• Assisting with upliftment of membership

suspension

• Doing Monthly and bi-annual statement on

Investments for existing clients

• Binding files

• Solving client’s queries

• Assisting with estates claims and doing follow

ups on submitted queries

• Follow up on short paid claims for medical aids

• Updating of personal Details for Long term

Insurance, Investments and Medical aids

• Submission of claims for medical aid and Long

term Insurance

PREVIOUS EMPLOYER MAITEMOGELO CONSULTANCY (BROKERAGE) YEAR 30 January 2017 till 31 January 2019 POSITION HELD New Business Administrator • Receiving and sending new applications

• Processing addition of dependants and

termination of all the medical aid schemes (LA

Health, Bonitas, Hosmed and Medshield)

• Assisting with upliftment of membership

suspension

• Benefits checking with medical aids

• Compiling monthly report for consultants on

excel format on cloud

• Labelling and Filing files

• Drafting quotation for SAFRICAN (insurance)

• Solving clients queries telephonically and face to face

• Membership enquiries

PREVIOUS EMPLOYER AGILITY ADMINISTRATORS OF RESOLUTION HEALTH YEAR 2015 November till December 2015 POSITION HELD Customer Service Consultant • Solving clients queries telephonically

• Good communication skills

• Benefit confirmation

• Claims processing

• Membership enquiries

• Interpret the enquiry and determine path of

resolution

• Analyse and extract appropriate information and

determine response to clients’ enquiry

• Do necessary investigations and follow-up and

revert to client within stipulated response time

• Attending to escalated queries from providers and members

• Dealing with members claims GP, Specialist,

hospital, etc

• Ensuring satisfactory customer service at all times PREVIOUS EMPLOYER THEBE YA BOPHELO HEALTHCARE ADMINISTRATORS YEAR 2013-2015

POSITION HELD Customer Service Consultant and Second in charge to a team leader

• Solving clients queries telephonically

• Good communication skills

• Rendering professional and Quality service to

Broker, members and service providers

• Receiving calls randomly via Medstar system

• Benefit confirmation

• Claims processing

• Membership enquiries

• Interpret the enquiry and determine path of

resolution

• Analyse and extract appropriate information and

determine response to clients’ enquiry

• Do necessary investigations and follow-up and

revert to client within stipulated response time

• Ensure accurate loggings of enquiries are made.

• Ensure that service level agreement is met daily PREVIOUS EMPLOYER JUNKMAIL PUBLISHING

POSITION HELD RECEPTIONIST

YEAR 2012-2013

JOB DESCRIPTION

• Answering Calls and transferring to the relevant department

• Compiling telephone reports for all the departments

• Taking messages and giving to the relevant people

• In charge of boardroom reservations

• In charge of sending daily statistics to each

department for their performance

PREVIOUS EMPLOYER Metropolitan Health Group (Polmed) POSITION HELD Client services agent

YEAR 2010-2011

JOB DESCRIPTION

• Confirming benefits

• Claims enquiries

• Chronic medication enquiries

• Resolve client queries

• Dental enquiries

• Processing claims

• Data Capturing

• Solving clients queries telephonically

• Good communication skills

• Good listening skills

• Receiving calls randomly via Reflections system

PREVIOUS EMPLOYER Windmill Casino & Entertainment Centre POSITION HELD Switchboard Operator

YEAR 2008-2009 (temporary position) JOB DESCRIPTION

• Informing guests about the features that the lodge and the casino have to offer

• Transferring international and national calls for guest and employees

• Handling incoming and outgoing calls

• Handling client enquiries

NAME NICI MACDONALD

POSITION OFFICE MANAGER & ADVISOR AT PSG WEALTH CONTACT DETAILS 073-***-**** NAME TLIEA TSEHLOANE

POSITION CLAIMS ADMINISTRATOR AT MAITEMOGELO

CONTACT DETAILS 051-***-****

072-****-***

NAME PHINDILE MASUKU

POSITION TEAM LEADER FOR THEBE YA BOPHELO CONTACT DETAILS 073-******* NAME MR MOSA MASEMOLA

POSITION CALL CENTRE ASSISTANT MANAGER JUNKMAIL PUBLISHING CONTACT DETAILS 071-*******

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