Customer Service Representative
Resume:
Aleeza Meira M. Maramba
** *** ******** **. *** Antonio Homes, Brgy. Culiat, Quezon City
Contact Number: +639*********
E-mail address: adocy0@r.postjobfree.com
EDUCATION
Tertiary
Bachelor of Science in Business Administration Major in Marketing Management Technological Institute of the Philippines
938 Aurora Boulevard, Cubao, Quezon City
S.Y. June 2012 – 2016
Secondary
Perpetual Cavite Institute
Indang, Cavite
S.Y. 2008 – 2012
Primary
Child Development Center
Indang, Cavite
S.Y. 2002 – 2008
EXPERIENCE
• On-the-Job Training –
Sky Cable Corporation (Sales Department), November 2015 – January 2016
• Work Experience
• CHINABANKING CORPORATION
Interior Zone SM City North EDSA, Golden Acres Rd., Bagong Pag-asa, Quezon City AUGUST 2018 – JUNE 2021: TELLER
o In charge of servicing client deposits and withdrawals and issuance of corresponding validated receipts to clients, balancing of all daily transactions and accounts for disbursements and receipts.
o Accepts cash and checks deposits/withdrawals, check encashment and loan payments. o Handles stop payment orders, holds placements and closing of accounts. o In charge of processing of transactions of New Accounts Staff such as: new SSA placements, renewal and pre termination.
o In charge of processing debit memos for both initial and re-ordered checkbooks, and other debit and credit memos for remittances and ATM credit. o Balancing of transactions at the end of the day. o Filing of teller’s daily reports.
• YUANTA SAVINGS BANK (formerly TONGYANG SAVINGS BANK) G/F Chatham House, 116 Valero cor. V.A Rufino St. Salcedo Village, Makati City Branch Banking Group / Cash and Clearing Department MARCH 2018 – APRIL 2018: Acting Remittance Supervisor o In charge of printing and processing of inbounds received o Checking and processing of Outbound Remittance
o Preparing the Final Transaction Summary, Daily Trial Balance and monitoring bank accounts balances for fund transfer
o Bank Accounts reconciliation and monitoring for both local and abroad based on trial balance.
o Checking of Kookmin &/or other corresponding cash flow o Check the accounting entries and trial balance from previous day o Checking of AMLA Inputs
o GLFX inputs for BSP Report
o Entertaining queries from bank/clients for un-received remittances MARCH 2017 – APRIL 2018: TREASURY ASSISTANT
o Responsible in processing of Inward Remittances – RTGS. o Responsible in processing of Outward Remittances – RTGS. o Responsible in processing RTGS fund transfer as to deposit for CIV. o Responsible in processing of ODF Placement with BSP – Treasury. o Prepares accounting entries of RTGS (Inward & Outward). SEPTEMBER 2016 – FEBRUARY 2018: REMITTANCE ASSISTANT o Inbound Remittance Retrieval
o Posts Accounting entries for all REMITTANCE transactions & compares the same to the Transaction summary.
o Secures the approval of the Remittance/FCDU Officer and BBGH before crediting to USD accounts.
o Posting of Inbound remittance for credit to USD Accounts. o Preparing Deposit/Withdrawal Slips for outgoing remittance thru local banks. o Responsible for withdrawal and deposit of inbound and outbound remittances subject for approval.
MAY 2016 – FEBRUARY 2018: TELLER
o In charge of servicing client deposits and withdrawals and issuance of corresponding validated receipts to clients, balancing of all daily transactions and accounts for disbursements and receipts.
o Accepts cash and checks deposits/withdrawals, check encashment and loan payments. o Handles stop payment orders, holds placements and closing of accounts. o In charge of processing of transactions of New Accounts Staff such as: new SSA placements, renewal and pre termination.
o In charge of processing debit memos for both initial and re-ordered checkbooks, and other debit and credit memos for remittances and ATM credit. o Balancing of transactions at the end of the day. o Filing of teller’s daily reports.
APRIL 2016: NEW ACCOUNTS
o In charge of processing account opening which includes receiving of cash deposits and posting of the transactions
o Computes documentary stamps on SSA withdrawal/ deposits & reports the same to BIR.
o Prepares Bank Certificates and PRA certificates. o Prepares MC application for cash in vault requests. o Prepares reports based on the number of accounts opened/closed for the day o Handles ATM card issuances
o In charge of processing checkbook requests and releases KNOWLEDGE, SKILLS AND ATTITUDE
• Flexible administrative and accounting skills
• Keen attention to detail
• Technical Aptitude
• Time Management Skills
• Communication Skills
• Customer Servicing Skills
• Knowledge of Microsoft Word, Excel, and
• Power Point
• Passion to Learn
PERSONAL QUALITIES
• Hardworking
• Committed
• Multi-tasking
• Self-motivated
• Goal-driven
SEMINAR/S AND TRAINING/S ATTENDED
• Accounting and Reports Training – November 2016
• Fraud Risk and Control Awareness – March 2017
• Bank Security Seminar – May 2017
• Customer Service Seminar – June 2017
• Cash Operations Training – June 2017
• Anti-Money Laundering Seminar Module 1 and 2 – June 2017
• Signature Verification Seminar – July 2017
• Data Privacy Act – July 2017
REFERENCES
Guillan Isla
Bank Operation Associate RF-E Fund transfer
Eastwest Bank
Taguig City
Richard Bunda
Systems Officer
adocy0@r.postjobfree.com
Bank of Makati
Makati City
Rochelle Ann Merced
Senior Teller
Chinabanking Corporation
Quezon City
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