Michigan University Support Representative
Resume:
Josephine Watson
Oceans Springs, MS, *****
**************@*****.***
Detail-oriented Customer Service /Technical Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Inventive Technical Support Representative eager to find novel and productive solutions for each customer's issue. Independent provider of individualized customer care. Adapts to unique complaints and queries by performing independent research.
Skilled Technical Support with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of internal and external Support and problem Solving .
Reliable employee seeking Customer service position. Offering excellent communication and good judgment.
Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Managerial position in Customer Service environment. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Policy and Procedures and Organizational skills and training in Motivational skills. Motivated to learn, grow and excel in Managerial position.
Experienced Resident Property Manager with over 20 years of experience in Property Management. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented Customer Service with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Skills
Active Listening
Excellent
Defect Analysis and Resolution
Excellent
Multitasking and Prioritization
Excellent
Verbal and Written Communication
Excellent
Interpersonal Skills
Excellent
Organizational Skills
Excellent
Customer Service Support
Excellent
Technical Troubleshooting
Excellent
Friendly and Patient
Excellent
Resolving Problems and Incidents
Excellent
Troubleshooting Network Issues
Excellent
Attention to Detail
Excellent
System Performance Assessment
Positive and Upbeat
Excellent
User Training
Excellent
Creative Issue Resolution
Excellent
Customer Communication and Empathy
Customer Needs Assessment
Excellent
Remote Technical Support
Excellent
Incoming Call Management
Mobile Device Repair
Problem Solving
Excellent
Time Management
Excellent
Work History
Customer Service Representative-Technical Support
AT&T Mobility, Ocean Springs, MS
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Translated complex technical issues into digestible language for non-technical users.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Resident Property Manager
Kenco Enterprises, Atlanta, GA
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Boosted occupancy Number% by leveraging market knowledge and successful promotional strategies.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Followed up on delinquent tenants and coordinated collection procedures.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Completed final move-out walk-throughs with tenants to identify required repairs.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Education
High School Diploma : Business Administration
Cooley VHS - Chicago Illinois
A.A.S.: Merchandising And Marketing
Harry S Truman College - Chicago Illinois
Unassigned : Communications
Western Michigan University - Kalamazoo, MI
Accomplishments
Recipient of individual and departmental awards for providing stellar client service.
Achieved ultimate customer satisfaction by completing phone calls with accuracy and efficiency.
Documented and resolved vacancy issues which led to "0"% "vacancies.
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2005-05 - 2012-12
1999-08 - 2005-02
1966-09 - 1970-09
1987-09 - 1989-05
1990-09 - 1993-09
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