TіѓѓюћѦ GќљљюёюѦ

Strasburg, VA ***** • 1-540-***-**** • adocv1@r.postjobfree.com

Professional Summary

Trained Home Health Aid with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and courteous professional with in-depth knowledge of CPR and first aid. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies. Energetic graduate student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions. I am a recent college graduate and ready to put my education to use. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Skills

Progress documentation

Behavioral Management

MS Office

Computer proficiency

Experiential learning

Fundraising

Advanced word processing

QuickBooks Pro

Payroll Processing

Legal Research

Official Notary of the Public

Document preparation

Client service and support

Task Prioritization

Document filing

Writing and editing

Scheduling/Planning

Suicide prevention

Suicide prevention training

Work History

Forecastle Professional Home and Health, 11/2018 to Current Nacy Okyere – Winchester, VA

Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Monitored progress and documented patient health status changes to keep care team updated. Maintained positive working relationships with referral sources to promote business services. Supervised daily activities and provided assistance to staff. Developed rapport to create safe and trusting environment for care. Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.

Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.

Applied objective data for internal and field employee performance evaluations. PPE training

Veteran's Affair, 11/2016 to Current

Kathy Shrout – Martinsburg, WV

Helped clients manage money, pay bills and shop for groceries or personal items. Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Assisted patients with self-administered medications. Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Transported individuals to events and activities, medical appointments and shopping trips. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Documented residents' mental status, sleep and eating patterns in medical record books. Administrative Assistant, 08/2015 to 10/2015

Car Credit Nation – Winchester, VA

Participated with management to standardize workflows and improve processes. Answered multi-line phone system and transferred callers to appropriate department or staff member.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Maintained daily reports and advised executive leaders in decision-making processes. Managed filing system, entered data and completed other clerical tasks. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Performed research to collect and record industry data. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Volunteered to help with special projects of varying degrees of complexity. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Sales Manager, 04/2015 to 09/2015

Ntelos Wireless – Front Royal, VA

Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Held weekly meetings with associate's to identify techniques to overcome sales obstacles. Aggressively pursued competitive accounts by differentiating company from competitors. Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Organized promotional events and interacted with community to increase sales volume. Improved sales processes to streamline customer acquisition and onboarding strategies. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

Office Manger, 03/2010 to 04/2015

Bernie's Welding – Edinburg, VA

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Coached new hires on company processes while managing employees to achieve maximum production.

Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Maintained computer and physical filing systems.

Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.

Utilized client and staff feedback to maintain customer partnerships and increase revenue. Compared vendor prices and negotiated for optimal savings. Arranged corporate and office conferences for company employees and guests. Managed office operations while scheduling appointments for department managers. Coordinated special projects and managed schedules. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Evaluated employee records and productivity to complete employee evaluations. Developed standard operating procedures for all administrative employees. Education

Associate of Arts: Criminal Justice, 08/2021

American Military University - Charleston, WV

Member of National Honor Society of Collegiate Scholars Member of Criminology Club

Member of Homeland Security Club

Relevant Coursework Completed: Law Enforcement

Certificate of Studies : Paralegal Studies, 08/2021 American Military University - Charleston, WV

High School Diploma: 01/2010

Central High School - Woodstock, VA

Certificate: Healthcare Sciences, 06/2009

Triplett Tech - Mt. Jackson VA

Certifications

HHA - Home Health Aide

CNP - Certified Notary Public

Infection Control- Covid 19

Suicide Risk and Prevention

Decision Making Skills

PPE

Prevention and Detection of Abuse

References

References available upon request

Contact this candidate