Yekaterina (Kate) Star

Rolling Meadows, IL, 847-***-****

adocut@r.postjobfree.com

Summary of Qualifications

Exceptional people skills with success in assessing and uncovering customer’s needs. Solid team-player with excellent cooperation. Maintained outstanding performance in the collection industry, consistently exceeding the goals and expectations set forth by management. Easily grasps and communicates product knowledge and services. Maintain knowledge of Microsoft products such as Outlook, Word, and Excel.

Experience

Peak Professionals Inc, Rolling Meadows, IL 2020-2020 Wage Garnishment Administrator/Skip Tracer

• Contacted employers for wage garnishments for debtors not paying on their accounts.

• Accurately comply with appropriate laws and regulations for wage garnishments.

• Located debtors addresses and phone numbers if skip tracking was needed for collections.

• Located and verified places of employment for debtors.

• Sent and received correspondences to and from customers and debtors as needed. FMS, Rolling Meadows, IL 2017-2018

Borrower Services Clerk

• Process confidential documentation.

• Calculate income and monthly payments for borrowers who are in federal default on their student loans.

• Provided agent assistance on any pending business within an inbound/outbound call center.

• Process all Title IV, promissory notes, name changes, SSN corrections, date of birth change requests, and other correspondences.

• Ensure complete compliance with all Federal and State Laws as well as FMS policies and procedures.

Van Ru Corporation, Des Plaines, IL 1997-2017

Verifier/Skip Tracer/Collector

• Met the required number of recovery and account resolution continually each month.

• Located and contacted skip customers for the recovery of student loans and/or positive account resolution outlined by client.

• Comply with Quality Assurance standards and FDCPA guidelines.

• Utilize skip/collection systems according to management standards; adheres to call models and meets individual, team and departmental goals

• Followed Skip/Collection Guidelines and Procedures and complied with current State and Federal laws in regards to all calling activities

• Ensured all Client’s compliance standards and requirements were completed successfully.

• Followed all company rules and procedures while meeting all standard daily requirements.

• Conduct research and make corrections to the credit file via Skip Trace. Education

Chemical Technological Institute, Dnepropetrovsk, Ukraine: Bachelor’s Degree in Engineering