REFILWE MAFISA

**/**** ****** ******* ******* ***2

Mobile: 063-***-****. adocs4@r.postjobfree.com

PERSONAL PROFILE

A motivated, adaptable and responsible individual with the background of been a consultant in retail store, an administrator, team leader, 2IC and customer service provider. I have excellent communications skills which have enabled me to build strong relationships with customers, colleagues and external suppliers

ACHIEVEMENT AND SKILLS

* more than 5years of relevant work experience

* nominated top consultant for three following years

* nominated best customer service team leader

• Excellent interpersonal skills, demonstrated by communicating with clients and colleagues

• Able to work individually without supervision and within a team

• Dealing with stressful situations in a calm and professional manner

• Flexible and adaptable to changes

• Determined and dedicated

• Accepts criticism

• Advanced understanding on Microsoft Office (Word,Excel and outlook) EDUCATION

2006 United Preparatory Secondary School

• Grade 12 certificate

EMPLOYMENT

2005 – 2006 Sales Consultant - Labohem boutique pty. Main duties performed:

• Greeting and welcoming all potential and existing customers in store

• Willing to approach customers and able to close sales

• Excellent product knowledge

• Maintaining high merchandising standard

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• Adherence to all company policies and procedures

• Counting stock daily

• Having team meetings and sharing best ideas with colleagues

• Making daily customer follow ups and insuring customer satisfaction is met

• Dealing with customer concerns and complaints

• Keeping store clean and tidy at all times

2006 – 2009 Sales Consultant - Bride&co pty/Ltd

Main duties performed:

• Dealing directly with customers and providing best service

• Creating quotes and processing payments when needed

• Building a great report with customer

• Matching customer needs to the right product

• Reaching set up daily and monthly targets

• Aware of the latest market trend and up to date on product knowledge

• Planning and Attending bridal expo

• Dealing with solving customer complaints and concerns

• Insuring the store is clean and tidy to operate for the next day 2009 – 2013 2IC – Brideandco pty/Ltd

Main duties performed:

• Assisting both consultants and store manager

• Store opening and closing

• Addressing customer enquires and resolving complaints

• Assisting on switchboard by attending incoming and outgoing calls

• Insuring attendance register is up to date

• Holding weekly meetings with consultants

• Carrying out staff performance appraisals and disciplinary reviews

• Monitoring the flow of stock into the shop and recording it

• Maintaining high store presentation at all times of the day

• Personally Delivering customer products when necessary

• Insuring that store targets are set and reached

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2013 – 2015 Administrator – Eqstra Fleet/ Hypercar Division pty/ltd Main duties performed:

• Responsible for vehicle daily movements

• Capturing and loading vehicle inspection reports in the systems (CRM)

• Scheduling end of term vehicle collections with customers

• Responsible for reporting all vehicles damaged or operator abuse

• Creating quotes for outside customers for vehicles transfer movement

• Assisting drivers with collection and transfers of vehicles when necessary

• Insuring inspection reports are accurately completed

• Insuring all pool vehicles are neatly packed and tidy by end of business

• Scheduling company vehicles for maintenance repairs

• Monitor SLA’s to insure adherence to company standards 2015 – 2020 Team Leader – Eqstra Fleet/ Hypercar division pty/Ltd Main duties performed:

• Monitoring fuel costs

• Addressing customer enquires and resolving complaints

• Booking accommodations for drivers on routes for long distance collections and transfers

• Recording night out allowance for drivers

• Assisting store manager with recording petty cash when necessary

• Opening and closing store

• Empowering the team in the individual and team achievements

• Controlling cases over SLA daily

• Capturing and loading all inspection reports on the street (AX)

• Scheduling end of term vehicle collections with customers

• Working hand in hand with fleet consultants insuring collection cases are logged and accurate collection details are provided

• Monitoring progress towards goals

• Scheduling and attending meetings

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Reference: On request

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