Electrical Power Active Directory

Security Clearance: Top Secret

EDUCATION

Westwood College Arlington, VA

Associate in Information Technology Jan. 2014 – Jan. 2016

Honors List, GPA - 3.8

West Virginia State University Institute, WV Bachelor’s in Biology Aug. 2007 – Aug. 2011

CERTIFICATIONS

CCNA (Cisco Certified Network Associate)

MCITP (Enterprise Desktop)

Palo Alto Network PCCSA – Tentative 2/1/2020

AWS Solution Arch. Associate

CompTIA Security+

JNCIS-SP

CCNP (switching)

Overview:

Seeking an opportunity in a stable company to advance my career in the Information Technology sector as

Network Engineer that utilizes my experience and knowledge of government policy, rules, and regulations

to aid my customer in achieving their goals. I am a self-starter, self-motivated, and work very efficiently under stressful situations where speed and accuracy is necessary in a mission critical 24/7 environment.

Experience in designing, implementing, and troubleshooting network security solutions

Knowledge of Palo Alto Networks Next-Generation firewalls, VPNs, routers, switches

Familiarity with the latest hardware and network security technologies

Excellent analytical and problem-solving skills

Skilled in analyzing and monitoring network security solutions

EXPERIENCE

SNS3 Network Engineer

Leidos DHS

08/2021- present

• Providing technical support in all areas of networking, such as routers, firewalls, bridges, gateways.

• valuate, coordinate, and perform installation and/or reconfiguration of hardware and software elements of networks.

• Perform day-to-day network sustainment activities.

• Creating and maintaining network documentation.

• Assist with design, implementation, and integration of network changes.

• IP address management IPAM, switch setup, and network operations support.

Network Engineer II

ManTech International Corporate

10/2018- 08/2

Interface with customers to collect and clarify requirements

Manage network communications testing, installation, and support, including LAN/MAN/WAN systems.

Create and implement router and switch configurations

Identify and diagnose problems affecting network performance using software and hardware tools.

Provide recommendations to enhance and improve network performance.

Troubleshoot network systems as needed.

Performed broad spectrum of system engineering design, integration, and implementation tasks and activities, including personnel, hardware, software, budget, facilities, and/or equipment.

Interface with vendors to address problem escalation during outages or periods of degraded system performance.

Provide routing network facility test and analysis, including power, software, communications, machinery, lines, modems, and terminals.

Desktop technician

MRA Systems Analyst- Department of State

05/20- December 2020 (Nightshift)

Provide professional phone and/or in-person technical support to customers with the goal of resolving customer-reported issues upon first contact

Monitor Remedy Ticket queue (and Queue Monitor) and update tickets assigned on a daily basis; document all incidents and service request tickets in ITSM tool (Remedy) to ensure customers are provided with the latest status/update, progress, and resolution of their request. Triage and troubleshoot all mobile device and remote access

Prioritize and respond to all High/Critical and/or VIP-related incidents or service requests first and escalate to Shift Lead and/or Tier 2 Systems Teams, as needed.

Actively participate in Shift Turnover activities to ensure awareness of ongoing operational issues (Domestic or Overseas), VIP-related issues, and/or planned/unplanned outages/system changes that may impact MRA (or other IRM-related) services.

Process new mobile or remote access service enrollment requests and/or service account requests from Remedy and/or MRA Management System (MRAMS).

Escalate all customer reported issues and/or potential system-related problems to Shift Lead and/or Operations Manager.

Escalate any un- resolved technical issues that are more complex in nature to Tier 2 Systems Team.

Adhere to and follow standard operating procedures (SOPs), Guides, Templates, and Policies used to support and manage MRA Operations daily activities. The Tier 1 Service Desk Technician may perform the required duties (listed above) at either SA-09 or in the IT MART (walk-in support center) located in the Harry S. Truman (HST) Building; both locations are in Washington DC. For Tier 1 Service Desk Technicians who support the IT MART, the following duties below are also expected given the in-person support aspect:

Network Security Firewall Engineer

ECS Federal LLC, Charleston, SC

10/2017- 10/2018

Implement physical and virtual firewalls. Work with Remedy trouble ticketing system.

Build, manage, and configure firewall and network security systems (Palo Alto)

Manage firewall and network security systems, establish and enforce approved policies.

Verify ports, protocol and services (PPS) for security compliance.

Analyze network security requirements and implement perimeter security changes.

Serve as a subject matter expert in coordinating and troubleshooting with customers, other infrastructure support activities and business units.

Develop network documentation of security infrastructure.

Troubleshoot variety of products within a multi-vendor environment.

Monitor network performance and implement performance tuning as necessary.

Utilize industry best practices for security, disaster recovery, business continuity, change control, design, configure, monitor and maintain network security equipment including, access control lists (ACLs), layer 3 and 4 firewalls, and layer 4-7 application-aware firewalls.

NOC Network Engineer

Cogent Communications, Washington, DC

08/2014- 10/2017

Assisted customers with new turn-ups and replacement of malfunctioning network related hardware.

Troubleshot all Edge devices to the customer demarks e.g ASR9K, ME3400 & 3550 switches.

Troubleshot Layer2 p2p, STP, and 802.1q trunk connections and MPLS related issues.

Assisted field technicians locally and abroad to isolate and resolve any network related issues encountered

Worked with Telco and x-connect providers to activate new 10Ge, 1Gig, 100meg connections including T3 and T1 connections.

Provided 24/7 Tier 3 level escalation and training to enterprise administrators

Utilized the Service Manager ticketing system to keep track of work logs and to maintain a database for problem resolution

Employed network monitoring tools and bandwidth utilization tools such as Network Node Manager, Riverbed Cascade, WhatsUpGold, Solarwinds and netcool in order to isolate network usage and outages

Junior Systems Administrator

Westwood College, Arlington, VA

02/2014 – 07/2014 (short term work while I was in school)

Implemented, installed, configured, monitored, troubleshot, and evaluated existing and new Microsoft Windows server operating systems.

Responsible for integration of user workstations, including MAC workstations, with Microsoft Windows server operating systems and Active Directory.

Verified with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs.

Provided support to site-managed technical staff regarding system administration and usage.

Directed efforts of technicians who are involved in diagnosing and correcting system related failures

Performed system management activities; determines logical solutions to complex system administration and application problems.

Modeled nondiscriminatory practices in all activities

LAN/WAN Professional, San Anna, CA

12/2013-02/2014 (professional internship)

Hands-on Lab Training

Troubleshot TCP/IP, WAN/LAN, IP Configuration, VLAN Configuration, Technical Troubleshooting, ACL Configuring, Spanning Tree Protocol, OSPF, EIGRP

Tested local area network (LAN), wide area network (WAN), hubs, (Cisco) routers, switches and related networking equipment, Identifies, locates, and resolves network failure and evaluation, user and security group active directory administration, configuring routing protocols (EIGRP and OSPF)

Network Engineer

LogiXML, McLean, VA

04/2013 - 12/2014

Configured and integrated new and existing network devices, implemented network designs based upon design documents, configured, upgraded, and maintained network solutions

Created work instructions and standard operating procedures

Formed documentation for network implementation

Assisted Operations with troubleshooting and root cause analysis for network incident

Improved quality and ensured consistent and timely resolution of incidents and implemented measures to prevent future occurrences

F5 Engineer - Intern as Technical Support Assistant

Richard Thompson, Laurel, MD

10/2012 - 03/2013 (professional internship)

Assisted in F5 BIG-IP LTM/GTM Appliance management to include new builds and OS upgrades

Ensured escalation level information on tickets were accurate and notifications sent if needed

Installed network connections and updated network documentation

Performed onsite data center support that included: monitoring of systems alarms, electrical power, and network alerts

Performed TCP dumps, migrations, hardware and software upgrades.

Corresponded with WAN service providers and hardware maintenance providers to repair circuit outages and hardware failures.

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