Receptionist Admin Clerk
Resume:
Microsoft Excel, Word,
Outlook, PowerPoint.
Can manage a telephone
switchboard.
Excellent communication
skills, both written and
verbal.
Strong leadership skills.
Advanced time
management and
organizational skills.
Good with people and
collaborations.
Great problem solving skills.
Learn new skills easily.
Willingness to learn
required skills.
Can multitask effectively
and very adaptable.
Work well under pressure.
Wilma du Toit
COVER
Good day,
Thank you for taking the time to review my curriculum vitae. I am looking to apply for a vacant position in the administrative field. I have a natural ability to manage workloads and handle and oversee daily tasks to ensure job performances meet or exceed expectations.
I have over two decades of experience in the admin field having managed the front office of a guest estate and even running my own business smoothly. I also have excellent client relations skills, having worked with clients on a daily basis I know how to handle even the most difficult clients in a professional manner. I am skilled in accounting, budgeting, record keeping, time reporting and all other clerical duties. I am also skilled with computers and using programs such as spreadsheets and MS Word. I have experience working with and exchanging information with other departments. I am proficient in multi-tasking and possess strong leadership and interpersonal skills along with excellent analytical and problem-solving skills. I always handle myself professionally when dealing with a difficult situation. I have a willingness to learn and I enjoy taking on new challenges, which is why I completed a TEFL Diploma last year. I am very adaptable person with who picks up new skills or processes very easily. I can assure you if I am granted the opportunity to become a part of your company’s team, I will ensure processes run smoothly and I will greatly contribute to the success of the business.
If you are looking for an innovative, warm and enhancing presence to add to your working environment, I can assure you I won't disappoint.
Thank you in advance I look forward to hearing from you. Kind Regards,
Wilma du Toit
Receptionist / Admin Clerk
SKILLS
English – Advanced.
Afrikaans – Advanced.
LANGUAGES
EDUCATION
Springs Technical College
Hairdressing & Cosmetology
Subjects passed:
Hairdressing Theory Modules 1 – 6
Hairdressing Practical Modules 1 – 6
Cosmetology Theory Modules 1 – 6
Cosmetology Practical Modules 1 – 6
Business Management Modules 1 - 6
Business Financial Management Modules 1 - 6
Afrikaans Huistaal
English Home Language
adocps@r.postjobfree.com
i-to-i TEFL Academy
GA Level 5 Diploma in Teaching English as a Foreign Language Subjects passed (all on highest level):
English Language Teaching & Learning in Context.
Lesson Planning & Resources in English Language Teaching & Learning.
Teaching English Language: Vocabulary, Grammar and Pronunciation.
Teaching the Four Skills: Speaking, Listening, Reading and Writing.
Teaching English One-to-One & Online.
Teaching Business English.
CONTACT
Oudtshoorn
HOBBIES
Baking
Macramé
Crocheting
Reading
ID Number:
Date of Birth:
21 July 1974
Nationality:
South African
Driver’s License:
Code 08
Marital Status:
Unmarried
Dependents:
1 Daughter
Criminal Offences:
None
Health:
Excellent
Personal Details
RELEVANT BUSINESS EXPERIENCE
Maintaining and filing accurate business records.
Maintaining and organizing a business calendar.
Keep daily admin up to date.
Receptionist duties: answering the phone, using good phone etiquette, welcoming clients, seeing that after appointment with client satisfactory service was delivered and desired outcome was achieved.
Work well under pressure.
Problem solving skills.
Starting a business from scratch.
Keep up good client relations.
Keep up to date with new information and products in required field.
Work well in a team and independently.
Use own initiative to introduce innovating processes to business.
EXPERIENCE
Scissors
Hairdresser / Receptionist
(1996 - 2000)
Reason for leaving: Decided to open own salon.
Duties and Responsibilities:
Cutting/coloring/styling of clients’ hair.
Manage the client bookings of all the hairdressers’ books.
Responsible for petty cash reconciliations.
Responsible for completing salon budget and liaising with accountants.
Responsible for checking card slips and reconciling it with bank statement.
Responsible for office stock and salon stock orders and checking of orders upon arrival.
Head 2 Heels
Self-Employed / Owner
(2001 - 2009)
Reason for leaving: Accomplished what I wanted to in hairdressing during that stage of my life and friends of mine presented me with an opportunity that enabled me to use the business modules I had during my hairdressing course, which I had more interest in, and therefore I moved to help them manage the B&B part of their estate. Duties and Responsibilities:
All admin responsibilities, filling and record keeping.
Liaising with bookkeepers about the journals that I processed on my own and sent through to them for checking.
All stock orders and checking of stock upon arrival.
Managing own client bookings and execution of desired stylings on clients.
Paying suppliers.
REFERENCES
Phillip Veldhoen
Owner
Amelie Guest Estate
Kiara Veldhoen
Owner
Amelie Guest Estate
Amelie Guest Estate
Front Office Manager
(2010-2018)
Reason for leaving: The owners decided to close the B&B part of the estate as they wanted more privacy on the estate, and they were nearing retirement age. They also opened the B&B accommodation up as permanent residence for their children and grandchildren.
Duties and Responsibilities:
Manage bookings of guests on the system (System was Secure Booking Online Reservation System).
Welcome guests upon arrival, take them to their rooms, organize day trips and activities for them, ensure they understand the dinner procedure on the estate.
Manage cleaning staff working schedule and ensure that rooms are being cleaned as per schedule.
Manage kitchen staff working schedules.
Liaise with kitchen manager on stock that needs to be ordered and checking of stock.
Processing invoices from suppliers on Pastel and ensuring that bookkeepers make payment on time.
Liaising with bookkeepers on VAT that needs to be paid, employee salaries, PAYE contributions etc.
Creating adds to go online and in newspapers.
Organizing of special events.
Reporting to owners of status of B&B, profits and losses.
Ordering and maintenance of operational needs in B&B, such as new linens, calling plumbers to fix leaks etc. Boh-eautiful Online Shop / Online Teacher / Mobile Stylist & Beautician
Self-Employed / Owner
(2019 - Present)
Reason for leaving: Looking for something more stable with a fixed routine and stable working hours. Daughter is running online shop now.
Duties and Responsibilities:
All administrative tasks.
Managing client bookings.
Managing teaching curriculums and planning lessons.
Managing teaching schedules.
Designing class tests.
Make stock orders.
Ensure there is enough product in stock and that orders are processed, packed and dispatched.
Manage all finances.
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Wilma du Toit
Receptionist / Admin Clerk
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