School Secretary Front Desk
Resume:
GLORIA IDAHOSA
EDUCATION
University of Benin
**19
Mass Communication
2nd Class Honors
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
EXPERIENCE
JustSea Foods
November 2020 - to Present
Front Desk Officer/Customer Service Officer
Responded to all clients questions and incoming calls Ensured the front desk was neat and presentable
Managed a large volume of customers calls in a friendly and courteous manner
Handled dissatisfied and impatient customers politely and professionally
Identified and implemented new process plans to improve customer service
Divine Immaculate Schools
September 2019 - March 2020
School Secretary
Greeted visitors, parents and students
Answered phone calls and provided information to parents and students
Facilitated communication within the school
Kept records
Scheduled meetings
Uniben Grocery Stores
March 2015 - October 2018
Volunteer Customer Care Assistant
Ensured the students were satisfied with the services rendered Assisted in improving sales by 20% by introducing new students to the store
Ensured all students and customers are treated politely Maintained a cordial relationship with all customers and also assisted in running errands to improve customer service
PROJECTS
The General Impact of Social Media on Students Academic Performance (A study of Uniben Undergraduates)
INTERESTS
Assisting / Volunteering
Researching
Traveling and Adventuring
CONTACT
***************@*****.***
26 Monsuratu Alake Street, Oshin Ayobo-
Ipaja, Lagos
SKILLS
Customer Service Oriented
Decision Making
Detail Oriented
Time Management
Adaptability
Ms Office Suite
LANGUAGE
English
Yoruba
Bini
Pidgin
REFERENCE
Available on Request
Contact this candidate