Therapeutic Staff Administrative Assistant

P: 570-***-**** • adochr@r.postjobfree.com • Wilkes-Barre, Pa 18701

S H A M A R M O S S

A B O U T M E

Experienced customer support and

experience specialist seeking new

opportunities.

E D U C A T I O N

2007 - 2009• Bloomsburg University of Pennsylvania Bloomsburg, PA

BS Elementary Education

2005-2007 • Luzerne County Community College

Wilkes-Barre, PA

Associate, Early Childhood/Elementary Education

Advanced Pain Management - Plains, PA

Support all patient and insurance telephone inquiries Schedule patient appointments and follow ups

Post charges to account and ensure all all appropriate charges have been billed correctly by referencing insurance, co-payments, claims and AR processes Review clinical progress notes and compile necessary information for claim submission

Billing Clerk

Social Security Adminstration - Wilkes- Barre, PA

Assisted global client calls and requests regarding retirement, disability, and SSI benefits and helped provide excellent support and resolutions Assess relevant information to determine ongoing eligibility for Social Security benefits.

Analyze a claimant’s benefit payment history to provide timely and relevant support.

Provided support processing requests such as SSI applications, change of address, direct deposit, overpayment, and back payment etc Customer Service Representative

STEP BY STEP INC - Wilkes -Barre, PA

Therapeutic Staff Support

• Assisted teachers with in-classroom support for children with behavioral and learning disabilities

• Provided one-on-one support for students using redirection and other behavioral tactics to allow children/students to perform effectively and collaborate productively with peers

• Customer Experience & B i l l i ng Professional • E X P E R I E N C E

Aug 2019-

June 2020

Aug 2009-

Nov 2018

Sept 2010-

June 2015

S K I L L S

Customer Experience

Call Center

Administrative Assistant

Data Entry

Microsoft OS

Windows

Education/ Teaching

Accounting

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