Office Assistant Front
Resume:
P R O F I L E
Enthusiastic and eager to contribute towards the team success through hard work,
attention to detail and excellent organizational skills. Excellent reputation for resolving problems and improving guest satisfaction. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct guest inquiries, implementing customer service policies and executing financial responsibilities.
P R O F E S S I O N A L E X P E R I E N C E
Reservation Manager
Abu Sarovar Portico Chennai, Tamil Nadu February 2019 to March 2020
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel
• To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process.
• Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required by the management.
• Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
• Responsible for developing high quality relationships with guests throughout their stay.
Asst. Reservation Manager
Pride Hotel Chennai, Tamil Nadu March 2016 to December 2018
• Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
• Review no-show, cancelled reservations, room blocking for Long Stay and processes charges according to hotel’s policy.
• Handling guest complaints and concerns in an efficient and timely manner.
• Detailed information regarding arrivals and room requirements and to have up to date information on daily room occupancy.
• Processing and confirming guest room reservations made by clients on the phone, E-mail or fax.
C O N T A C T
********@*****.***
#250, Selva Nilayam,
Subbanapalaya, Banaswadi,
Bangalore-33, Karnataka
E D U C A T I O N
B.com
Vinayaga Mission University -
2012
Diploma in Hotel
Management at SSM College of
Catering & Hotel Management –
2008
E X P E R T I S E
• Guest Relations
• Team work
• Decision making
• Delegating Responsibilities
• Problem solving
• Tenders / Estimating
FAULINE WHITE SHEEBA U
SOFTWARE SKILS
• OPERA
• Win HMS
• IDS Fortune
• MS Office
• Fourth Dimension
ACHIEVEMENTS
• Certified as the Best
Employee for the month
of November 2014 in
Front Office Department
in Hotel Deccan Plaza.
• Certified as the Best
Employee in Quality Hotel
Sabari Classic in 2011
TRAINING
• Front Office Department
as a trainee for three
months in Hotel Sangam,
Trichy
• Front Office Department
as a trainee for one month
in The Residency,
Coimbatore
Guest Service Coordinator (Reservations)
ITC Grand Chola Chennai, Tamil Nadu Sep 2015 to March 2016
• Assist in the daily routine of the reservations and front desk department, working as part of a team to ensure the daily jobs check lists and group check lists are completed
• To assist in maximizing hotel revenue, by use of standard selling techniques and to always promote the hotel and the brand to all guests via incoming calls and via emails.
• To efficiently follow up all bookings against company standards to ensure that the conversion of business is optimized and the diary integrity is maintained.
• To effectively communicate with the client throughout the booking process
Marketing Executive
Sathya Park & Resorts Tuticorin, Tamil Nadu December 2011 to December 2013
• Manage new and existing customers' accounts and achieve sales target.
• Maintain databases of the visitors and potential business.
• Monitor room sales an improve sales technique.
• Up Selling guest rooms and promoting hotel services.
• Maintaining positive guest relations at all times and report to the Sales Manager.
Reservation Executive & HR Assistant
Hotel Sabari’s Nest Coimbatore, Tamil Nadu Feb 2009 to Nov 2011
• Handling and managing reservations process through various communication platforms.
• Up-selling, when appropriate, by informing customers of additional services or special packages
• Perform a wide variety of responsible clerical, technical, administrative, and office support duties in support of the Human Resources Division.
• Respond to employment verification requests, salary and benefit surveys, and other requests for information.
• Handle and distribute incoming and outgoing mail of Operation manager
• Document and communicate all guest requests/complaints to appropriate personnel.
Front Office Assistant
Hotel Poppy’s Tirupur, Tamil Nadu April 2007 to Feb 2009
• Receiving guests at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Provide friendly and professional guest service at all times.
• Answering screening and forwarding incoming phone calls.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Handling Check –In Check –Out & Cash payments
• Accommodate guest requests.
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