EXPERIENCE

RESERVATIONIST

Ballito Accommodation, Ballito. Dates: Jan 2018 – August 2020

• Closed reservation calls to increase bookings by maintaining a strong knowledge of the various properties, services and facilities.

• Responded to online booking inquiries and assisted guests with any questions throughout booking cycle.

• Provided high level of customer service to each tenant through the use of active listening and effective interpersonal skills.

• Answered phone calls and developed friendly rapport with both tenants and owners.

• Managed and optimized the use of the Booking.Com platform to the company’s benefit.

Administrator, Tour Guide, Receptionist

Crocodile Creek Dates: June 2017 – January 2018

• Liaised with vendors to process orders for restaurant and shop.

• Improved information collection and recordkeeping accuracy by creating and updating Excel spreadsheets.

• Collected fees from each patron prior to start of tour.

• Constantly gathering as much information as possible on Promoting the business as a tourist attraction.

Junior Manager

Flag Animal Farm Dates: Sept 2015 – June 2017

• Tour Guide for both visitors and schools.

• Feeding animals and checking their wellbeing.

• Cleaning and maintaining animal enclosures

• Handling of reptiles and other animals

• Reception, coffee shop and hands on work with all animals.

• Daily Shows for the public and schools.

PA/Office Administrator

Slevgroup August 2013 – 13 November 2014

• Data capturing and filing

• Entering and balancing bank statements

• Reconciling supplier and customer accounts

• Invoicing and sending out of statements

CONTACT

082-***-****

adobyp@r.postjobfree.com

Ballito, KwaZulu Natal

EDUCATION

Matric Certificate

Danville Girls’ High School

1995

Diploma in Pre-School Teaching

London Montessori Centre

1997

Basic Bookkeeping

Damelin

2004

SKILLS

Professional & mature

Meticulous attention to detail

Problem resolution

Strong Work Ethic

Commitment to quality and

service

Spreadsheet management

Critical Thinking

Administrative support

Punctual

TANYA DE VOS

ADMIN ASSISTANT, RESERVATIONIST, RECEPTIONIST, PERSONAL ASSISTANT Personal Assistant; Receptionist, Au-Pair

Dr. A. Bekker & Dr. J. de Beer June 2011 – End June 2013

• Front office reception work

• Booking appointments and operations for patients

• Liaising with medical aids for patients

• Typing from Dictaphone

• Taking payments from patients

• Monitoring stock levels and ordering of stock

• Grocery shopping and running general errands

• Fetching children and taking to extramural activities, dropping at home and occasional homework

Owner

Bugaloo Babies Daycare 1 April 2008 – 31 Aug 2010

• Preparing and giving lessons to children

• Preparation of all meals and bottles

• Assisting the children during meal times

• General supervision of children throughout the day

• Assisting children with potty training

• Managing staff and day to day running of the daycare Office Administrator

Dolphin Coast Feeds CC. 1 July 2003 – March 2008

• Daily cash ups

• Invoicing and assisting customers

• Paying wages

• Monitoring stock levels and ordering of new stock

• Managing factory staff

Shop front manager

Autopage Cellular Direct, Ballito 1 May 2001 – January 2003

• Daily cash ups

• Monitoring stock levels

• Ordering new stock

• General sales and cellular contracts

Pre-school Teacher

Ballito Bay Montessori Pre-School, Ballito 1 Feb 1997- 31 Dec 1999

• Preparation of lessons

• Taking children on school outings

• Assist in preparation of school concerts and prize-givings

• General supervision of children during playtime

• Bi-annual report writing on children’s progress during the year References

Christine Grobler

073-***-****

Craig Watson

061-***-****

Dr Adele Bekker

082-***-****

Contact this candidate