NATHANIEL NYAWATE

An accomplished analytical thinker and passionate problem solver who has the ability to read and interpret complex regulations and then make accurate operational decisions regarding them. Long track record of evaluating compliance issues within an organization and then taking appropriate action to improve operational performance. Proactive, motivated and has a high level of customer service orientation.

adobyl@r.postjobfree.com

+254*********/+937******** Nairobi, Kenya

WORK EXPERIENCE

BILETTING CUSTOMER SERVICE REPRESANTIVE

FLUOR GOVERNMENT GROUP

07/2017 – 05/2021, BAGRAM AFGHANISTAN

Achievements/Tasks

Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Escalate to the appropriate team to resolve the customers’ concerns by opening incidents in the appropriate ticketing system.

Work closely with other teams to ensure customer records are accurate.

Provide reports as needed based on the defined reporting requirements.

Prepare reports covering walk-in traffic and their requirements or issues.

Contributes to team effort by accomplishing related results as needed by providing the highest level of customer service always.

accommodation as per( PWS) Performance Work Statement.

Responsible for maintaining vacancy/occupancy rates Supervise, escort and direct sub contractor employees.

Maintaining and controlling RSOI (Receiving, Staging, Onward movement & Integration)

Ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA).

SKILLS

Computer skills, specifically in Microsoft Word and Excel.

Expert communication skills to facilitate and disseminate information.

Experience providing excellent customer services.

Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.

Cross-cultural sensitivity with an international perspective.

Excellent organizational and time management skills.

Ability to become an active and functioning member of a team.

Ability to be innovative and be an agent for change.

Effective time management with task prioritization and adherence to tight deadlines.

Ability to work independently with minimal supervision in any given environment or conditions.

Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.

Ability to lift 50 lbs to 70 lbs.

CAREER PROJECTS

LOGCAP IV AFGHANISTAN (07/2017 – 05/2021)

Providing a broad range of support services for U.S. and allied forces during combat, peacekeeping, humanitarian, and training operations.

WORK EXPERIENCE

SALES & MARKETING REPRESENTATIVE

ECO OIL LTD

10/2016 - 06/2017, NAIROBI KENYA

Achievements/Tasks

Develops sales strategies and approaches for various

products and services, such as special promotions,

sponsored events, etc.

Answers questions from clients about product and

service benefits.

Maintains excellent relationships with clients through

superior customer service.

Promoting the company's existing brands and

introducing new products to the market.

Researching and developing marketing opportunities and

plans, understanding consumer requirements, identifying

market trends, and suggesting system improvements to

achieve the company's marketing goals.

Staying current in the industry by attending educational

opportunities, conferences, and workshops, reading

publications, and maintaining personal and professional

networks.

Demonstrates products and services as deemed

necessary by clients and management

Processed three hundred and fifty thousand Dollars in

petroleum orders, expedited critical orders.

Facilitated, coordinated logistical transportation of

petroleum products both local and international.

FLEETS OPERATION & LOGISTICS

YASKA TRANSPORTERS

01/2014 - 09/2016, NAIROBI KENYA

Achievements/Tasks

Coordinated and oversee all fleet management and

logistics operations in all the regional offices in Kisumu,

Eldoret, Uganda, Rwanda, Sudan and Congo.

Ensured basic maintenance and stocking functions at

truck yards and checkpoints to ensure customers’ needs

are met.

•Maintained the utilization, condition, and accountability

of records and equipment.

Provided information and materials to these divisions as

necessary to ensure adequate and legal documentation.

Developed logistical plans, and procedures for supply,

transportation and maintenance services.

Ensured logistical activated were performed in

accordance with contract requirement and report to

operation safety and health administration.

EDUCATION

INFORMATION TECHNOLOGY

KENYA INSTITUTE OF INFORMATION

TECHNOLOGY

04/2015 - 06/2017, NAIROBI KENYA

COMPUTER APPLICATIONS

WESTERN INSTITUTE OF PROFESSIONALS

04/2014 - 10/2014, LUANDA KENYA

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