• Contact

CHENNAI, CHROMPET,

TN, ******

787-***-****

adobqf@r.postjobfree.com

• Skills

Sales inventory operations

planning (SIOP)

Data imports

Small business operations

Managerial finance

Coordinating site operations

Operational efficiency

Business operations

management

Shipping and receiving

operations

Operations analysis

POS system operation

AP operational expertise

Operational management

Technical Skills - SAP, Oracle,

Manikandan

Karuppaiya

Retail Operation Manager -

Warehouse & Logistics

Experienced Retail Operation Manager with over 12 years of experience in Retail business Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

• Work History

2018-11–

2020-12

Operation Manager - Import & Export

Moda Vitta Global Inc.,,Chennai, TN

Managed quality assurance program, including

on-site evaluations, internal audits and

customer surveys.

Drove operational improvements which resulted

in savings and improved profit margins.

Increased customer satisfaction by resolving

[International Cosmetics Brands & Logistics

Service] issues.

Resolved conflicts and negotiated mutually

beneficial agreements between parties.

Worked with [Asia & Europe] customers to

understand needs and provide [Logistics]

service.

Transported [International Cosmetics &

Perfumes] to customer locations [5 to 7 day's].

Saved $[2.5 Million] by implementing cost-

saving initiatives that addressed long-standing

problems.

Roles and Responsibilities:

· Supporting accounts payable based on invoice

as received, procured rates and/ or any overruns

with justification

MS Office,

• Languages

English & Tamil

· Based on SCM team confirmation will allocate

the goods to all customers, also match with their

margin analysis

· Follow up with Warehouse team to every

shipment

· Get the freight code for every shipment with

Warehouse team based on customer required

· To Coordinate with SCM team, Sales end, WH

team

· Make sure all the shipment's to very perfect

without any business notices

Shipment & PSO Maintenance

To Support Sales Team

Marginal Analysis & Sales Closure

2016-03 – 2018-10

Accenture Solutions Pvt Ltd. Chennai

(SCM-PLANT)

Working with multiple customers at the same time.

Conducting disciplinary, capability and grievance

investigations and taking appropriate action to

address any failings.

Responding to all customer complaints or queries

in an efficient manner.

Visiting key clients to build relationships and

identify their key needs.

Conducting crime and loss investigations into

missing stock and loads.

Ensuring the efficient running of administration and office procedures.

Securing and alarming premises and monitoring

security procedures.

Actively managing subcontractors to ensure that

they perform in line with their contractual

agreements. Supervising the completion of all

checks and documentation required by law.

Monitoring and tracking the flow of goods into

the warehouse.

Controlling the order cycle.

2014-06–

2015-04

Business Development Manager (SCM –

PLANT CONTROLL)

Winners Health Care Industries, Trichy, 620002

Identified key products, services and customers

and used data to devise innovative sales and

marketing plans enabling dramatic growth.

Devised SWOT analysis to create and execute

business plan supporting achievement of

established quotas.

Established relationships with key decision-

makers within customer's organization to

promote growth and retention.

Identified and pursued valuable business

opportunities to generate new company

revenue and improve bottom line profit.

Streamlined operational efficiencies by

delivering recommendations for knowledge-

base processes and procedures.

Capitalized on industry and marketplace trends

to strategize solutions and enhance business

operations.

Developed and promoted successful company

sales and account management personnel into

leadership positions to drive company growth.

Participated and actively engaged in strategy

meetings with other shareholders.

Supervised team of [20 Number's] Production's

in Daily activities.

Worked with marketing teams to create, deploy

and optimize effective campaigns for [Pet

bottle Industry] clients.

Reached out to potential customers via

telephone, email and in-person inquiries.

Negotiated, prepared and signed contracts

with clients.

Collected data and performed customer needs

analysis.

Developed and implemented favorable pricing

structures balancing firm objectives against

customer targets.

2012-07 -

2014-05

Senior Process Associate

Cap Gemini Business Services (INDIA) Limited, -

FEDEX LOGISTICS Trichy, 620002

Met all deadlines, including month-end

reporting objectives.

Maintained working knowledge of latest

industry techniques, methods and equipment.

Participated in special projects upon request

from department manager.

Coordinated preparations for annual report.

Supervised manufacturing process of [FedEx -

Segre creation - Mumbai Team & Europe

Team].

Making Billing for every shipment – (EMEA –

Region)

According to customer basis create Master

data for entire Europe Middle East Africa. In

EMEA We are covered at more than 33

countries.

Special care about “US” customers.

Responding to AR specific queries resolving

issues in the daily business activities.

Preparing Billing Statement for every week.

Responsible for Cash status in billing.

Maintain county vice currency report.

Responsible for handling customer queries in

2nd line.(CQL-FedEx)

Special care about India FedEx Mumbai ( AR –

Billing)

SPOC for India FedEx Mumbai (AR-Billing) Team.

2010-05 -

2012-05

Process Associate

Steria India Ltd. (Chennai),Chennai, TN

Roles and Responsibilities: (SCM – BBC)

Invoice Processing - UK Region.

Processing of the PO/Non PO, Duplicate, Global

currency, Credit note Invoices, as per terms and

Standard Operating Procedures.

Special care about to processing in Expiry, One

time vendors, EPF, ERS, E-invoice, NC & Free

lancers invoices.

Responding to AP specific queries, resolving

issues in the daily business activities.

Responsible for handling customer queries in

2nd line, Quality check on daily basis.

To Prepare MOM report for daily or weekly basis

and update the team.

To taking care of AP Invoicing Processing,

treasury support for bills payment.

2007-05 -

2009-07

Senior Inbound Call Executive

First Source Solution Pvt. Ltd, Trichy, TN

Roles and Responsibilities:

· Taking care of customer's quires calls and

complaints.

· Take care of inbound calls.

• Education

B.com. (Commerce) – 2007 St. Joseph’s College, Trichy H.S.C (Commerce & Accounts)-2004 ER Higher

Secondary School, Trichy

S.S.L.C–2002 St. Joseph’s College Hssc, Trichy

DCA-(Diploma in computer application) – CSC

Computer Education, Trichy

Typing – Junior grade (English)

Personal Details

Father’s Name : G.Karuppaiya

Date of Birth : 30.06.1987

Sex : Male

Marital status : Married

Nationality : Indian

Religion : Hindu

Language Known : Tamil, English.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date: 24.06.21

(Manikandn K)

Signature

Place: Trichy

.

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