Jessica Gibbons

Hodgenville, KY *****

adobkv@r.postjobfree.com

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sedgwick - Remote

April 2021 to Present

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.

• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

• Assigns new claims to the appropriate claims handler.

• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Customer Care Representative

Continuum Global Solutions

November 2020 to April 2021

I was trained in week, as pharmacy help representative for CVS to help pharmacist with medicare members prescriptions, I conduct overrides and reversals per client's specifications.

• Actively Listen to Customers to Understand Concerns

• Provide Information About Their Current Plans & Products

• Identify & Position new Solutions That Align with their Needs

• Navigate Through Multiple Computer Applications with Speed & Accuracy CSA - Customer Service Associate

Faneuil - Lexington, KY

June 2020 to October 2020

Remote employment, assist members and potential membe with eligibility, billing and technical support. Also assist members with shopping for affordable healthcare plans based of their income through the marketplace

Customer Service Associate

ADDECCO Temp agency - Louisville, KY

May 2020 to June 2020

I am a remote work from home employee; temporary assignment; provided up to date and accurate information by utilizing knowledge of our internal systems to source, interpret and communicate information to the customers. Escalate more complicated issues to appropriate team leader or ATL. Identify stakeholder, claimant trends or common issues and communicate to their Team Leader or ATL as appropriate; I also promote additional services and communication channels to customers when necessary. Other duties or task as assigned by my manager. Education

Associates in Culinary Arts in Culinary Arts

Sullivan University - Louisville, KY

August 2004 to August 2006

Skills

• b2b (Less than 1 year)

• cold calling (Less than 1 year)

• cooking (Less than 1 year)

• Customer service (Less than 1 year)

• Data entry (Less than 1 year)

• Food service (Less than 1 year)

• Kitchen (Less than 1 year)

• Microsoft office (Less than 1 year)

• Ms office (Less than 1 year)

• prospecting (Less than 1 year)

• Receptionist (Less than 1 year)

• Retail (Less than 1 year)

• Retail marketing (Less than 1 year)

• Retail sales (Less than 1 year)

• Telemarketing (Less than 1 year)

• telesales (Less than 1 year)

• Organizational Skills

• Billing

• Scheduling

• Filing

• Microsoft Word

• Management

• Microsoft

• Customer Service Skills

• Sales

• Excel

• Time Management

• Marketing

• fast learner

• problem solving

• Powerpoint

• Typing (6 years)

• Administrative Skills (10+ years)

• Administrative Assistant (4 years)

• Microsoft Outlook (4 years)

• Medical information (2 years)

• Phone Etiquette (10+ years)

• Administrative Assistant (3 years)

• Administrative Assistant (4 years)

• Salesforce

• Food Preparation

• Inside Sales

• Business Development

• Account Management

• Windows

• Documentation review

• Medical coding

• Medical Billing

• Microsoft Excel

• Compliance management

• Customer support

• Medical terminology

• Document management systems

• HIPAA

• Technical Support

• Culinary Experience

Assessments

Verbal Communication — Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Work style: Reliability — Expert

January 2020

Tendency to be dependable and come to work

Full results: Expert

Data entry: Accuracy — Completed

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed

Written communication — Familiar

May 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Project timeline management — Completed

April 2019

Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: Completed

Customer service fit — Proficient

December 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Customer service — Proficient

January 2020

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

October 2019

Applying customer service skills in a call center setting. Full results: Proficient

Sales skills — Proficient

November 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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